"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"I bought a frame and change it quickly since the original is not good to me."
"Finding large size frames is difficult, CoolFrames accepted my insurance and was easy to search filters for large size 60mm frames. Had to correct invoice to proper prescription but had them email me a corrected invoice. Have not received glasses yet so far so good will update if necessary
"
“So happy to hear things were smooth for you and you were able to find some frames that work for you! Thanks for being a customer. We appreciate you.
Best,
Ashley C.
CoolFrames.com”
"there were 2 (?)items in my cart yet when I checked out there was only the one frames that I ordered...what was the 2nd item, I went back but it didn't show a second,, was that shipping or a case ?"
“Hello! Thank you for the review and thank you for being a customer. We appreciate you. I'm not sure what the second item would have been, maybe it was just a computer glitch? Our apologies for any confusion. We hope you love your frames when you receive them! Let me know if you need help with anything. ashley@coolframes.com
Take care,
Ashley C.
CoolFrames.com”
"They made everything easy ."
“So happy you had an easy time with your order. We enjoy working with you, Gentle Rabbit! We look forward to helping you in the future.
Take Care,
Ashley C.
CoolFrames.com”
"Agent looked up my VSP account"
“Thanks so much for the kind review! We appreciate you and we're happy to help any time you need! We look forward to working with you in the future.
Thanks,
Ashley C.
CoolFrames.com”
"the shopping experience was great. Customer support is not. the nose pad broke off the frame i ordered and they are expecting me to pay shipping to return the frames for replacement or repair"
"By far, Coolframes.com was the most user friendly website for eyeglass frames to use/navigate. I quickly found the exact replacement frame at a competitive price. The description, model number and measurement specs were all right there without having to guess or search further. Very easy purchase."
"I had to return something and do an exchange. My contact, Genesis, was incredibly helpful. A+++ on customer service! "
“Thank you so much for the kind review! Genesis is great, we're happy she could be of assistance. We hope you are happy with your order. Thanks for being a customer and we look forward to working with you in the future!
Best,
Ashley C.
CoolFrames.com”
"I broke my glasses and wanted the same pair. It was not showing up online. The customer service agent was awesome she called the manufacturer and made sure they had them. I was able to place my order. I even got 10% off for being a repeat customer. I love this company"
“Thanks so much for the review and for being a loyal customer! We love you too! Looking forward to working with you in the future.
Best,
Ashley C.
CoolFrames.com”
"I would recommend Coolframes"
“Thanks for the recommendation and for being a customer! We appreciate you and look forward to working with you in the future.
Best,
Ashley C.
CoolFrames.com”
"Passing my vision insurance info was very easy and loved the wide selection of frame. Highly recommend to anyone!"
“Thanks so much for the kind review! We appreciate you being a customer and we look forward to working with you again in the future!
Best,
Ashley C.
Coolframes.com”
"It was quick and easy to find the glass frame that I needed. Thank you. "
“Thanks so much for the great review! We really appreciate you being a customer. We look forward to working with you again!
Best,
Ashley C.
CoolFrames.com”
"have not received the order yet, but the ordering experience was outstanding"
“I'm so happy to hear that your ordering experience was outstanding! We hope you'll be happy with your order when you receive it. Thanks so much for being a customer! Please let me know if you need anything further. I can be reached at ashley@coolframes.com.
Best,
Ashley C.
Coolframes.com”
"I live in Ontario, they're in Brooklyn. I never have any issue with benefits."
“We're so happy to hear you don't have any issues! We never want our customers to have a difficult time. We really appreciate your business and look forward to working with you more! Thank you for being a customer.
Ashley C.
coolframes.com”
"Asked to give review before glasses even despatched.!"
“Hi,
We appreciate you being a customer. Thanks for your order! May I ask why you gave us 3/5?
Ashley C.”
A rep from Coolframes.com, coolframesashley, has responded:
“Thank you for the review! We appreciate you and look forward to working with you in the future.
Best,
Ashley C.
CoolFrames.com”