ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2003-11-26

"Ordered an internal USB CF card reader on Monday.
Arrived Tuesday (next day) via UPS Ground even
though expected shipping was 3-4 days.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-13

"Ordered a Seasonic Super Silencer 400 from Computers4Sure. Free shipping promotion made it a pretty good deal. Shipped fast; no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-11-05

"I am very dissatisfied with computers4sure. This was my third tim ordering from them and it is definatley the last. Of the three times two of the orders ended with an unsatisfactory result. This most recent one was for 2 APC 1250VA line conditioners and was cancelled without my knowledge. They didn't even e-mail me to tell me that it was cancelled. This is after I even called to confirm that it was in stock before I ordered it. This has cost my company valuable time and money. Needless to say, I won't be doing business with them"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-04

"Purchased an Open Box Radeon 9800 Pro video card. Item shipped and arrived in two days. Opened it, and clearly saw that someone had traded a 9800 Pro video card for a Radeon 7000. Obtained an RMA, returned the item through UPS, received by them at 10:00 am, full credit issued at 11:00 am same day. Although never received what I ordered, the company stands by its offerings and I will have future business with them for this."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-10-29

"I had a VERY bad experience with them. They didnt have the item in stock, then they shipped it anyway after the order was cancled by me. The cancel was acepted by them but they shipped and charged me anyway. Attempts to contact them went poorly, I got rude treatment over the phone. Finally they agreed to allow the merch to be returned but would credit us after they recieved it back, even though it was their fault (and they admitted their culpability) in shipping it after recieving a cancel. Do not order from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-10-22

"I placed an order online, not realizing that the item was a special order, i.e. not in stock. I did have trouble loggin in to cancel the order, probably because of the plus in my email address. I called the 800 number to cancel, got a real human being with only 2 keypresses and no waiting on hold. The person on the other line confirmed that the item was not in stock and canceled the order without any hassle."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-06

"Ordered new Cannon printer 2 weeks before Cannon advertised release date. The printer was received a couple days before this date in excellent condition. Received emails confirming purchase, instructions on making changes and/or cancelling. Received printer in perfect condition. Prices not the best, but usually in stock and great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-09-28

"Best price around after rebate on Netgear wireless "G" router and notebook card. Paid for UPS ground, but equipment at my doorstep the next afternoon. Well packaged. Got conformatory emails for order and shipping. Not much more I could ask of a vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-07-25

" Placed telephone order for 3COM OFFICE CONNECT GIGABIT hub on 07/23/02. We were told the hub was in stock and agreed to pay 2nd day shipping charges to assure receipt by 07/25/03. Received E-Mail 05:30 AM EST 07/24/03 stating hub was not in stock and had been back ordered. E-Mail stated order would be cancelled, if we wished, by replying to E-Mail with subject cancel order. Sent cancellation E-mail Reply 05:34 AM EST and received automated reply. Called Computers4Sure customer service 4:00 PM EST to confirm order cancellation. Chris stated order was being processed and could not be cancelled. Stated we would not receive hub by 07/25/03. Told Chris that we would not have ordered if we had not been assured the hub was in stock and we would receive by 07/25/03. Very dishonest and impolite customer disservice. Strongly recommend against purchasing anything from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-09

"Computers4sure got my merchandise to me fast. I ordered a five port switch. Not only was it cheap, but I got it in 3 days. The switch works great. I researched Computers4sure here before I bought. They did good by me.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-05-02

"-Shipping / Packing were great
-Prices are competitive
-Another office depot site? Also look @ TechDepot.com (twin site)
-Product works as it says

Since I'm on the west coast, this package took the entire 5 days to reach me. But hey, they offered free ground shipping so I'm a happy camper.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-20

"have purchased from this company on a number of occasions. They have the largest selection of items then any other computer reseller.. I use them for getting whatever i couldn't find at other resellers.. The have an easy to use site, very intuitive. Orders are processed quickly, and shipping is excellent. I would highly recommend them to anyone looking for a hard to find item. They have decent prices also... They also have very nice customer service people, that seem to genuinly care.

POSITIVES:
RAPID PROCESSING (usually same day)
Quick Delivery (UPS)
MASSIVE SELECTION
DECENT PRICES
WEB INTERFACE
CUSTOMER SERVICE

NEGATIVES:
Item Prices could be lower
Shipping Cost could be lower

OVERALL RATING:
A++ (RECOMMENDED)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-13

"I ordered a netgear wireless router and laptop wireless adapter in seperate orders. UPS tracking indicated that the router was on my porch, but when I got home it was nowhere to be found. I called the help line and they told me it could take up to 10 days for the "trace request" to be processed by UPS.
I was bummed until I saw that Computers4SURE had put in another order for me with a second day delivery!! Very cool. A neighbor came by right after that with the package (left at the wrong house), so I called and canceled the order, but I was impressed with their customer service and quick response. I will order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-25

"Positive experience...mouse I ordered..trackball did not work and emailed them and they immediately crosshipped another one and a rma shipping label....Good folks as usual..t"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2002-12-18

"I purchased a set of Creative's Inspire 5300 5.1 speakers. The Web site describing the product only said they were white box (aka OEM), but when I received them, they were refurbished! I revisited the Web site and magically the description now included "Refurbished" in large type. Just to make sure I wasn't crazy, I started the checkout process for the revised listing and it listed the product differently than the receipt page I had printed from my original order, confirming my suspicions. Other than that, very positive experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online