"Amazing service! Ordered a product that was out of stock everywhere else and used standard shipping...it arrived the next day! I thought I was going to have to give it as a late Christmas present because I didn't want to pay to ship, but it came immediately in perfect condition. Very impressed!!"
"I placed an order over the phone for 5 cases of glassware that we needed for an event this past weekend. We were having trouble sourcing it locally, but they where able to delivery it just in time for the event. What a lifesaver!"
"I am so frustrated. I purchased a wine fridge to give to my best friend as a wedding gift. It's been almost a month and still no wine fridge, and no way to communicate with the company as their customer service is "temporarily" unavailable. The newlyweds want their wine fridge comet supply. The lack of properly chilled wine is leading to marital problems. But seriously, not happy with this company. Will have to dispute with my cc."
"31 Aug I placed an order for a wok ring. They charged my card the next day. The phone number goes to a recording and the website status does not exist.
The only communication I got from them was the initial confirmation email of the order being placed. This confirmation email is suspiciously un-professional. The fact that the credit card was charged the same day as the order placed, with no shipment information sent is suspicious. Update: 26 Sep, almost a month, and no communication.
Reading the "5-star" ratings -- they seem suspicious, plus the grammar problems of the different users are similar, it appears they ARE using this website to water down the negative reviews.
10-Oct update:
If you placed an order and did not register a username, you don't have any chance to get status of your order online. Today I got through on the phone and was told to click on "forgot username" -- then create a username/pwd. Sure enough, there was some info on my order, but no real shipping info. When I had created a userid after placing the order that userid did not link to the purchase. This may be one of the sources of confusion.
Comet charges your CC right away when they place the order with the MFR. What is missing with proper business practice is that since Comet is acting like the agent, providing status is up to them.
I actually got an email from Comet "accounts recevieable" that showed they refunded my debit card 6 days ago. I won't be doing business with Comet any more since their concept of keeping the buyer in the loop rests on the OEM suppliers, not on them."
"I am actually following my two star review I posted last week with this four star. I would give CometSupply five if the shipping had not been on a bit slow side - ten days after the ordering. On the other hand, I got the best deal on the web - half the price of the market, saved about $35 on one pack of camping stove fuel - much cheaper than Walmart and right at my door. I am very glad in the end. Please disregard my previous two star review (I cannot delete it at this time.) "
"After reading other's reviews I was concerned about placing my order for a Russound CA4 system, but their price was just so good that I had to give it a shot. If anything else I would just be able to dispute the charges on my cc. I placed my order on a Wed morning, and had it in hand the following Tuesday. I'm very pleased with their customer service (called to confirm delivery date) and the quick turnaround time. This is a legit company. I'd shop with them again."
"I suspect the company writes all 5 star reviews themselves. I am still in the middle of "order processing" a week after my card was charged. Lets see. If my experience is the typical one star experience I will take legal measures to help revoke their business license."
"Ordered a video game controller through their website. My first thoughts were that the prices were too good to be true - and they are.
The website layout is horrible at best - I ordered my controller expecting it to be in stock and it wasn't until after I placed my order and scoured the webpage again that I saw that they DO NOT carry them in stock - they order from elsewhere and have them ship it to you!
The shipping itself is a scam. I paid $40 for the fastest and most expensive shipping service. When I checked the invoice that came to my e-mail it said that I had been indeed charged for the expensive service, but it showed a 2-3 day shipping time and a different (slowly) service! The only thing that was the same was the PRICE!
Not to mention that they're not the ones to ship to you in the first place.. you're basically just throwing your money at them.
The only positive (and I use that term loosely) experience that I had with Comet Supply was getting my refund. I called the next morning to request my order cancelled - the man on the phone told me that "next time, make sure whatever you buy is in stock from who you order it from!" in a very condescending manner but assured me I would be refunded the next day.
Waited over a week for the refund so I e-mailed them stating my concern.. got the refund next day.
Long story short - spend a few extra dollars and buy from a refutable company."
"They keep lower price so you make a purchase after using your money they would cancel your order i am stil waiting after five days for refund "
"I ordered a step ladder that came quickly and was exactly as described. The communication was excellent and they gave me the delivery date. I will buy again because they are honest and helpful."
"I bought a couple Sony Move controllers from Comet Supply. I couldn't find it anywhere but they were able to ship me one and at a great price."
"Well here we are 6 days shy of a month that I placed this order. I had to call, myself to cancel the order. Their website showed the item in stock when I purchased it and all the way up until the day when it should have arrived. When it wasn't delivered I called and was informed the item was out of stock. If I waited a week they would have more. The week has come and gone and still no order. So I have given up. A month is too long to wait for an online order."
"This was the first time I buy from Comet Supply. I was unsure about buying from them, but they did have the lowest price, so I thought I’d try them out. I was also leaving for a trip the following week and I was hoping to bring my new headphones with me on the plane. I guess in the worst case I could just cancel the order and go to the local store and get them at the higher price. A day after placing my order online I gave them a call and they told me that it would arrive the day before my trip. I was very happy when they arrived before I left and I’ll definitely consider buying from them again."
"After a WEEK of watching my product "processing" I finally recieved a canceled order that stated that the item was out of stock before they could process my order. They did refund my money automatically, but better communication would have been apreciated. "
"The day I placed my order, they charged my credit card for the full amount of the order. When I called them two weeks later, they told me the labels I ordered were on back order. I asked when they would be shipped to me and they told me they didn't know. I went on another website, found what I needed and then contacted CometSupply to cancel my order. They did refund my money to my credit card. "