"I paid extra (something like $80-85) for additiona service and the lady I was speaking with booked an isle seat for me. (I'm in business class). But I ended up getting a middle seat. I also did not get any follow-up calls. So money wasted and lesson learned."
"So far, very satisfied with service."
"First time using CheapOair and found the process seamless. Thank you for the positive booking experience so far"
"Affordable price and fast assistance online."
"Every one I talked to was very helpful, with great personality!!
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"Pathetic customer service. It says free cancellation within 24hrs and also paid extra for changing dates and cancellation at time of booking. Still they charged service fees for cancellation. and they just don't receive calls when trying to call to sort issues out. "
"Easy and convenient. I liked it."
"New experience. Feel so good.
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"I have been a customer for over a year. I made flight reservations twice and hotel reservations as well. I am always happy about the fastest and cheaper offer. Very fast service. I also enjoy their award as well. Also, I have communicated with customer service several times through the phone, because I had to delay my flight due to the covid-19 situation. They are always very polite and offer great service to the customer. Also, they contacted the airline to save my flight which had a very critical issue. I was about to lose all the money, but CheapOair assisted me greatly. Managers supported me by communicating and explaining the situation to the airline and saved my flight. Thank you very much, CheapOair for your service. "
"I would have liked more information on the flexible ticket fee I paid. Does 'agency fees' mean CheapoAir but I will still have to pay the 'airline's fee'?
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"We made a reservation on the phone via agent due to the inability to complete the reservation online. The agent made errors in the names. The person was had issues understanding English. When we discovered the errors and called to fix the names, the agent wanted to cancel the reservations and rebook at a higher price. He was unable to fix it! In addition, we waited literally hours to be able to get through to a live person. The whole experience was horrid and a complete waste of time and money. The agent who answered refused to connect us with the supervisor. We were clients for many years but now, we will NEVER AGAIN USE THIS SERVICE! My name is Miguel Pappolla and this is a true story. STAY AWAY FROM THIS SERVICE."
"I like to purchase via cheapoair are exelent and trusted"
"I always have issues following the reservations. I keep getting messages that my itinerary has changed and that I need to accept it. When I try to accept the change there is nothing to accept. A few days later I get another message stating that I need to accept the change, but there is nothing to accept. The messages get progressively urgent such as "You must act within 24 hours to avoid further delays or incur additional charges." The wait times for customer service are ridiculous too. "
"Love cheapoair so much. They have great rates and service "
"I did have a little glimpse but I am OK thanks "