"Every member of the staff was fantastic.
They all help me out in a timely manner."
"Shiloh Baptist Church was scheduled to attend an Ordination service in Burlington, OH. We needed a 25 passenger bus so we contacted a local transportation service. The service was horrible so we began looking at other transportation agencies and CharterUp popped up. From the first time we spoke to Mr. Aaron Ying the service was awesome. We were thrilled with the professionalism of this company. We were able to look up our itinerary as needed and we were periodically contacted to make sure everything was ok. The driver was on time and very pleasant. The bus itself was second to none. We strongly recommend CharterUp for all your travel needs. Shiloh Baptist Church, Columbus, OH"
"I cannot express the level of care and concern for needing to book this on such short notice. Joey was so very accommodating even to the point in checking in when he was off the clock. Great service and will always be the company that Blackburn College uses."
"Excellent service from the first call to the customer service details.
I would recommend Charter Up.
I would contact Charter Up again for future group services."
"Our driver was on time, professional and made our trip fantastic!"
"The arrangements were seamless - ease of billing, driver on time with great service, and small changes were easy to request. Will use again. Txs. "
"We had an outstanding driver names Cathy three of the four experiences we also had a guy driver not sure of his name but he was outstanding as well! "
"Highly recommend!! Nicest driver, very helpful, informative, punctual. Clean bus. Greatest experience ever had with a bus company."
"From start to finish, from set up, to our driver, to the bus, and the timing/itinerary, we were well received with no issues or complaints.
We were made to feel comfortable, reassured about safe travel, and treated like ladies. Thank you, looking forward to another wonderful experience soon! DW."
"would definitely use again, wonderful service"
"Our charter experience was superior. We were able to get the coach we needed and all the amenities. Our CharterUp representative, Dillon, was excellent. Follow-up with customer service was seamless and prompt. Complete professionals. Thanks for making this experience so pleasant."
"This is the first time we have chosen CharterUp to handle all of our bus trips. Depending on who your "sales rep" is, your experience my vary. Here is what I have encountered:
1. I received no explanation on whether driver tips, meals, or lodging were included in our over night trip.
Again, if you receive a great sales person like Aaron, I am sure he will explain everything to you accordingly.
2. On one of our trips, the bus's door was broken, so the driver asked us to engage the emergency door opener whenever he closed the door from the outside. This concerns me, as I have no idea whether the bus door will pop open throughout our trip.
3. Our overnight driver told me we needed to pay him $20/meal. Of course, I did give him $20/meal for all the meals we had, just to find out that meals are already included in the price!
Good thing CharterUp was able to refund my money for my loss.
As a company seeking to go IPO, I have the following suggestion:
1. If you want to automate your entire process, make sure to let your customers know beforehand what is included and what is not.
2. Keep sending texts or emails with what to expect during a pickup. I had to call in or email Aaron to ask when I would receive my driver information and such.
3. Lots of training is still required for your sales rep; Aaron can't make everyone happy, and there is only one Aaron.
Thank you.
"
"Excellent and on time. Would definitely recommend "
"Good experience all around. "
"Very punctual, professional and courteous driver. It really made our trip an everlasting experience!!!"