"Great all around experience. Customer service was the best and everything worked."
"This company was very attentive to our needs. Positive experience from beginning to end. CharterUP helped us find a charter for our corporate event in a timely manner. Highly recommend it and the booking is simple and fast."
"The driver took a 2 hour detour, almost canceling my entire wedding. Only reason it wasn’t ruined is thanks to the destination company saving it. This company only has 2 requirements of their job. Be on time and keeping their clients safe. By taking a 2 hour detour our safety was compromised by extending more chances of incidents to happen. Also making a 2 hour trip into a 4 hour trip, made having to have a gas stop. I as the bride having to take another means of transport home, only got to have 15 minutes, with my photographer, say my vows and time to see the Grand Canyon. I was supposed to have 2.5 hours to do this.
This company failed at over half the job. One would think by only getting less than 50% of the job done I would be refunded at least 50% but I was only refunded 25%. They have no remorse for inconveniencing their guests, or ruining my wedding.
Our pick up was Mandalay Bay, destination Grand Canyon West. 2.5 hour drive tops, why would we need to go down to Laughlin and back up? We arrived at 12:15 not 10:45 as promised. Middle of the desert, with children for absolutely no reason."
"We had a local trip in downtown Jacksonville. The driver was super friendly and offered us the best service he could. We arrived to our destination with no delays and/or impediments. Driver was punctual and followed instructions as needed."
"This company treated our group very nicely. I'll use them again for future travels. CharterUP has great representatives who helped us book a charter for our concert event. The booking was handled in a matter of minutes and everything was transparent with no hidden fees. Thank you!"
"The bus was spacious and very clean. Our group was very happy with the level of customer service provided by this company. We had an sport event over in Philadelphia on a busy weekend. The sales representative was very kind in helping us find a good quote and a good time for our trip. 5/5 service!"
"Their customer service made our family reunion trip a breeze. The bus provided was spacious and had plenty of room for our luggage. The kids loved the onboard entertainment system, and we all arrived at our destination safely."
"The bus was equipped with TVs and comfortable seating, which kept the younger passengers entertained throughout the journey. Our driver was incredibly patient and professional, ensuring a smooth ride. Highly recommend for school trips!"
"Don't use Charterup!!!! It is a scam!! If I could put a negative star I would. There was no aspect of dealing with this company that was good. From the sales department getting all my dates and times wrong, to Putting our group in a coach and mini bus instead of 2 coach buses. To the utter nightmare of having to fix All of their mistakes and paying thousands of dollars over what was originally quoted. Then being charged again and again to fix more of their mistakes even though I had the itinerary in writing. Then to be hung up on by agents who didn't want to "deal" with me. Seriously the company is so unprofessional and will promise everything and deliver nothing but headaches! I would rather deal directly with the bus company than go through a middleman. They don't give you any bus company information either so you have no idea who or if they will show up. "
"We have used charter buses before but going with CharterUp was the best decision we recently made. The whole booking process is fast and headache free. We are able to get a big number of buses on a short period of time. This company is like no other!"
"Customer satisfaction was evident for CharterUP. The staff members were friendly and showed a friendly attitude towards our requests. The bus itself was clean and comfortable and it included amenities that made our trip more pleasant. With a customer service above average, I recommend CharterUP."
"The prices at CharterUP are transparent so it was a relief for my wallet. Their team was very responsive to any questions we had including questions about the itinerary. The bus was comfortable and very modern, making our trip pleasant and relaxing. I appreciate all the effort that was put into place for our trip."
"The customer service was unmatched. CharterUP representatives know how to handle last-minute requests for complex itineraries. They ensured our transportation needs were met with the utmost professionalism and care. Driver was safe driving downtown."
"The CharterUP team helped coordinate everything pertaining our trip in a timely manner. Their coach was high quality and it included amenities like tvs and a nice ac which helped us get through the scorching sun. Best charter experience in a while. Thank you!"
"I liked everything about CharterUP. Will surely reserve through them next time I need "