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Product & services pricing
4.76/5
Chance of future purchase:
4.47/5
Shipping & packaging:
4.80/5
Customer service:
4.63/5
Return/Replacement policy:
4.60/5

Verified
5/5

2024-02-21

This was an epic experience with CharterUP

"The driver was so talented. It felt like we were on a plane. This trip was a luxury. I would 10/10 recommend any field trip with this charter company."

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Verified
5/5

2024-02-21

We did a Turn Around Trip with 100+ college Students and CharterUP helped us with any assistance we needed.

"The drivers were very friendly and knowledgeable about the area and were on time and Professional. Would definitely use them again!"

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Verified
5/5

2024-02-20

Great customer service

"I had never booked a charter but before but my CSR, Aaron, made explained the process and made things very easy for me. I was able to inquire and book a quote all in the same day because of how fast CharterUP's customer service is. If I need to book a charter bus again, I definitely be using CharterUP for booking!"


Verified
5/5

2024-02-16

We had an awesome experience with CharterUP

"CharterUP showed up on time and got us to our destination with ease! 10/10 would recommend. We are already thinking about the next trip we wanna take!!!"

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Verified
5/5

2024-02-07

Great experience!!

"My husband and I used CharterUP for the night of our wedding to take ourselves and all of our guests back to the hotel. The buses showed up on time, the drivers were friendly and patient with our 12am post-wedding antics. The pricing was transparent. But the best part was we accidentally left a bunch of boxes containing important wedding stuff like our guest book on the bus. One of the bus drivers drove back an hour later to return one of the boxes. The other drivers dropped them off at their office lost and found and contacted us to make sure we knew. We were able to pick them up a few days later. Can't recommend this company enough, we had a wonderful experience!!"

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Verified
5/5

2024-01-23

Darius Dees is the man

"Great overall experience from quotation to closing the deal. Was able to find what we needed and Darius was a huge help. "

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Verified
5/5

2023-11-27

Terrific Customer Service

"Working with charterup was great. My main point of contact was Daniel T. and he was extremely helpful in finding a bus for my wedding in NYC!"

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Verified
5/5

2023-11-09

College Field Trip

"Thank you for great service. "

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Verified
5/5

2023-11-08

5 star service

"Everything went very well"

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Verified
5/5

2023-10-02

Excellent Service

"So I had to cancel our trip BUT Darius Dees was an AMAZING associate!! He went out of his way to assist me in planning but unfortunately we didn’t have enough folks to sign up for the trip. However I will absolutely use this service, specifically Darius in the future and will recommend you all to my network!!"

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Verified
5/5

2023-08-05

Wedding shuttle

"I received many compliments from guests about the shuttle bus we ordered! The driver went above and beyond to make sure the my guests arrived at the hotel safe and sound. Thank you so much for your wonderful service!"

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Verified
5/5

2023-07-25

Great experience!

"They showed up on time and the shuttle bus was very nice. We used the service to shuttle staff between our locations for an afternoon event."

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Verified
5/5

2023-07-25

Five star trip

"Driver arrived early. The bus was in great condition and very clean. All of our people enjoyed the service."

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Verified
5/5

2023-07-25

Great Service and nice driver

"Lemont was great as our driver! He was early to pickups and very nice during our trip! We will use CharterUp again next year for our trip to summer camp with our kids!"

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Verified
5/5

2023-07-25

2 thumbs up

"on time and always pleasant drivers and great customer support."

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