"I must have deleted my review accidentally. Anyway, I ordered a Gigabyte Aurora (big, pricey aluminum computer case) from these guys--they had a great price, and genuinely the BEST shipping policy I've ever seen (they charge what it COSTS, imagine that). I immediately had buyer's remorse and emailed to cancel. The next day, I had a change of heart and emailed to ask them NOT to cancel.

They were kind enough to respond with a recommendation about the case (I was worried about how big it was), made some assurances about the size (in relation to other, similar cases), and then advised me they would simply standby until they heard from me one more time.

In the end, I bought the case. It shipped right away, arrived in perfect shape, and I've been very happy with it. I recommend this seller."

"Overall very good pricing, easy order process. Excellent item detail, they were the only e-tailer that specificly identified the item that I wanted (newer model, rev 2) from its previous older, seemingly identical rev 1 model.

However, my order was delayed from shipping for two days awaiting an item (the free gift, strangely enough) with no contact or notification. I had to call to find out what was going on with my order. Second, and this probably isn't Case-Mod's fault, but my package arrived in terrible shape, and from FedEx, no less. It appeard as if someone had been standing on it. The contents were undamaged however, so no harm no foul.

These two issues notwithstanding, I would place an order from them again if I was in the market for a similar item."

"Do not buy from this company, nor believe what this company will tell you, they are not trustworthy!

I called Case-Mod to ask about its promotion and to let them know I was not able to locate it prior to placing my order. I actually was doing so out of kindness and looking out for them and future customers. In response to my letting them know I could not find where to input the coupon number i had received in an e-mail from Case-Mod, I was told that I should have been happy to get a promotion at all and that I should have found it as it was located after the credit card input section of my order. At no time was I given any courtesy or offered any discount. I was insulted by the person at Case-Mod I spoke to, and questioned as to how I was not more appreciative of getting an offer of a discount (regardless if I could find it), as I should be, completely missing the point that i had no problem with getting a coupon, but had called to let them know it was not located in the process leading up to the use of my credit card, that they had told me it would be via their e-mail. Eventually the Customer Service person at Case-Mod hung up the phone on me and cancelled my order. Perhaps if you never speak to one of the people at this company you will be spared such bad treatment, but why do business with jerks?

It turns out that the coupon promo was for a discount of 2 1/2 percent. From the way the e-mail was written, I would have expected a larger discount as a first time buyer, like the ten percent Overcool.com offers.

This company is more trouble than they are worth. They wrote the poorly written e-mail and did not have the place to enter a coupon easily visible prior to entering your personal information.

This company made it appear that this promo was a big deal and that it would be easily found early on in the ordering process, but was not.

I called to let them know I had difficulty finding it.

At no time did the person I was speaking to offer to give me any kind of respect or consideration for the frustrating process that began with the e-mail from Case-Mod! Arrogant is the best word to describe this company.

Do not make the mistake I did of giving them a chance, my guess is they probably give bad service in other ways as well and since I alerted them in an e-mail that I would be letting others know of their crappy service, do not be surprised to see them try to reply and spin things in a different light.

Directron, NewEgg, MWave, and Overcool dot coms are much better choices with much more professional service than you will ever likely find from this company. Buy elsewhere!"

"Case-Mod handled my transaction very professionally. The case I had ordered was not in stock until about week after I had ordered it, but Case-Mod kept me abreast of the situation by sending me update e-mails. My case arrived in good condition and I am very pleased!"

"I ordered 3 coolermaster stacker 4-in-3 modules.
I ordered them March 18.
Though they were not listed as being out of stock,
case-mod sent me an email March 21 saying they were not in stock, but should be in stock by the end of the month. I replied to their email, asking for a discount. They did not reply to my email. I sent them another email April 2 asking for an order status. I did not get a reply. I made a negative review on resellerratings.com. I got a reply from case-mod.com asking me why I gave them a bad review. They said they got my two earlier emails, but didn't reply because they didn't have any news. They said I was already using a discount coupon, and couldn't get a price break. They claimed that they said the modules were out of stock when I ordered initially. They said they were getting some in and would be shipping in a few days and would send a tracking number.
They asked me to change my review. I didn't.
I checked back with them a few days later and found out that they had cancelled my order without letting me know. I changed my review to say no comment for everything. I contacted them and they agreed to send the order. It was shipped. It did not contain a free bonus item that they initially said they were shipping. I am now updating my review with the complete story. I will include all email correspondence with them at my site www.weasel.com. I feel they pressured me to change my review. I think it unfair of them to cancel my order without telling me. I think it unfair of them to sell an item, and later mention that it isn't in stock."

"Easy order process and the discount helped take the sting out of having to wait on backorder. Would have been nice if the site had said that it was backordered before I ordered though."

"Ordered a Seasonic PSU at a great price, it was shipped immediately and arrived much faster than I expected. I was surprised at their speed and will definitely shop here again."

"Purchased:1 x Arctic Cooling VGA Silencer REV. 3 (AVC-1000) = $9.88

FAST SHIPPING
GREAT PRICE"

"ordered a PSU. good deal. everything went smoothly. good price and prompt order updates. PSU arrived as scheduled and as advertised. no glitches at all.

i will shop here again. "

""

"Everything went smoothly, but it takes long time to be proceded for shipping. My new order was placed on the 23/02/2006 and is still on process, it is now 05/03/2006..."

"I was glad I ordered from Case-Mod.com The items I ordered were packaged well and arrived promptly. The prices were competitive and in once case much more competitive than other online shops.

I also liked getting email confirmations letting me know my tracking number via FedEx. Shipping rates were good as well.

One thing I would like to see them implement would be to give more details as the order is being processed. For example, the status of my order said "pending" from the time I placed it until it shipped. It would be better for the store to say things along the lines of "processing CC" "Sent to Shipping Dept" "Being Packaged" "Shipped".

The above is very much a nit pick and I would in no way tell anyone to not order from them based on that. I simply share the info so the store could become even better.

I will not hesitate to order from this store in the future."

"Cheapest prices around.
Fast shipping.

I ordered a Seasonic S12 380 Watt PSU on Monday and it arrived on Saturday."

"I was very surprised at the service I got from Case-Mod.com. I had never heard of them until I started looking for a new case and it turns out that they had the best price overall shiping included from every site I looked at."

"They shipped my item quick and it arrived on time. Was packaged well, and I was kept updated on the status of the order. Overall I am very happy with the service I was given, and the price, so I'd probably be inclined to purchase from them again."