"I live in Mexico and I've made a trip of 12 hours to Texas and pick up my package.
When I arrive home I notice that the stuff inside was all wrong, I ordered $185.00 USD for size 2 boy and I receive girl winter clothes.
I am very dissapointed. I dont know what will happen since i live in Mexico and they dont ship to here.
I already sent them an email and I'm waiting for their response."
"I received the wrong order and am still waiting for my order to RESHIP! its been 7 days. I have never had a service like this. "
"I ordered several items for my kids. I needed it to arrive before I left the hotel in NY. So, I ordered it 1 week in advance and I paid the extra $ for 3 days delivery. The order was shipped 4 days later, and it arrived 8 days later...of course I had already left the hotel. In the meantime I sent them several emails saying that the order was still in "processing" state, for them to cancel it. They said they had no way to cancel it....seriously?? are you kidding me?? you spent 4 days to process an order and you cannot cancel it when I clearly told you it would not arrive on time??
As I said the items arrived several days later, and they charged my credit card....I am now trying to figure out how to recover my money from this incompetent and untrustful company...
do not trust them!!!"
"I've ordered on June 21, with 3-8 days free shipping. On July 1 I still didn't receive it. On July 2 I called them, and they said "Oh, we're sorry, apparently we forgot to scan a label, or something". Seriously? It's my first experience in YEARS that someone just forgot to ship the order. NEVER EVER AGAIN I will order from this incompetent company!!"
"I placed an online order a week ago. When I was completing the order, 7 days ago, carters.com promised 8-day delivery. It still hasn't shipped.
I ordered some gifts for my nephew in Russia, and my husband is leaving on a trip later this week. Mid-week, I sent an email to Carter's explaining the situation, and that I really need my items within 8 days delivery window as promised. It took them 2 days to respond to me with a BS answer - that they are busy, and that my stuff will arrive eventually. Well, they'll be a little less busy in the future, without my orders.
"
"I've received everything I ordered. Everything was as showed on their web page. Price was great and quality very good."
"I saw and ad for their 40% off sale so I decided to give them a try. I remember wearing their clothes when I was young so I thought it would be nice to buy for the baby I'm expecting. The prices were good with the sale and no more expensive than other brands I'd been looking at with normal prices. I also bought some plush animals that were baby-friendly and had eyes and noses embroidered instead of sewn-in pieces. Their matching sets were adorable as well and it got to me in about a week. I will shop with them again."