"Ordered two windbreakers online and a pair of shoes. Got a confirmation email with all my items and then days later I get a email that my package has shipped. As i review my order I notice they are missing a jacket... I check my bank account and instead of the pending price that was $38.98 they took $26.98. No consideration whatsoever. They could of at least sent an email saying they were canceling a item. Super annoying considering that I just ordered online again. Very disappointing! No wonder why they are always having sales... it’s because they **** at customer service."

"I visited a store and they didn't have the sizes I wanted. They told me they could order the sizes I needed online and have them shipped to my house for free. wasn't until I got home I realized they had charged me double of what the price was in store. Contacted customer service to try to get a price adjustment they told me I needed to contact the store. I contacted the store and they told me I needed to contact Carter's customer service. Everyone keeps passing the buck and saying they're sorry but they can can't refund me. Absolutely ridiculous! have never been treated so horribly by customer service before. Will not be buying from carters again"

"I placed an order online. It’s been over a week, and no one seems to know where the order is. Fed Ex is no help. I really feel I’ve made a mistake ordering online from Carter’s. Will be working hard to get a refund. "

"Have been waiting for 18 days for a package. When I called customer service I was told “we’re not fedex. You need to call fedex to find your package!” Really?!?! Wish I would have read reviews going back years with the same issue. Obviously Carters doesn’t care. Lesson learned. Will never buy from Carters again. Head the warnings online!"

"I place 2 orders online through their website. Now we're 5 days later, no update, no email, no follow up, nothing. 5 days to pack a couple of baby clothes?? Ok I get that I'm not the only person to order, but if you're busy, get more staff or stop taking orders! You are being greedy taking more than you can handle and make your clients wait. Tried contacting customer service through many different ways, email, chat, phone call... can't reach anyone. No chat agent available. Was placed on hold for more than 30 minutes, so I hung up, email still hasn't been answered. This is the last time I buy from Carter's"

"My package never updated beyond a label being created. After 2 weeks and getting no help from Fedex (they told me I had to call the company that shipped it), I called carter's customer service. They wouldn't even try to locate the package. She simply offered to resend the items or give me a refund. Problem was 99% of my order was clearance items so of course most of them were no longer in stock. I ended up getting a partial refund and they are shipping me (haven't got it yet so who knows) the items they did have. Just seemed like the lady wanted to refund me and get me off the phone as quick as possible. Really not happy."

"@Carters CS - I had to talk with 1 rep and 2 supervisors to get the price adjustment for my online order, and this last supervisor, she gave me price adjustment so I appreciate it, but she was so grumpy and rude. She doesn't have to have that attitude even tho I was a 'unwanted' customer. Do they think they can have whatever attitude to customers if these customers are the ones they don't like??"

"order placed monday after thanksgiving-my order was messed up several times. First part of my shipment was someone else's order. They could only refund me for one outfit because they no longer had the other. the second part of my order only contained 1 of 2 outfits. another reshipment was sent- that order was lost in the mail! When I called to find the location of the outfit they said I was no longer able to order that outfit but could only issue a refund. After 3 phone calls with customer service and 3 out of 4 orders received, I only ended up with two of the four outfits I originally ordered. As a first time mom I was very excited to use carters.com, but after this, I am extremely disappointed in the unreliability and inconsistency. The only thing they offered was 30% off a future order. I do not have any trust in ordering from carters.com again. "

"I ordered a size 6 brown pair of boots for my daughter. They sent the wrong the boots. They sent a size 12 Navy boots. When I talked with the customer service representative, he told me that, by the time they was finish processing my order that they were probably sold out of the boots that I ordered. Then he told me, so they just sent me what they had. No the correct thing to do is contact me and inform me of what is going on, not just send me whatever and it was not even​ the same size. He didn't even offer me another pair of boots for the same price, he was just so in a hurry to refund my money and get me off the phone."

"Emailed pictures of leggings I received with a snag in them. No response. Followed up with second email, nothing. It’s been months. Money wasted. "

"Ordered on 11/6/17 online.Today is 11/15and 'Tracking' says 'it's being processed'! and wont get to me for another 3 to 5 business days! I'm told it probably will arrive by 11/22!! WTF! 9 days AT THE WAREHOUSE, to process and pack 3 items? Unacceptable! Do not order online..you get the run-around. Go directly to the store!!"

"Whenever I have questions about my orders it's like they beat around the bush with what I'm asking and completely change the subject. No help whatsoever. Also, I hate how every time I order online multiple items end up being cancelled after my order processes, due to it being unavailable. If you don't have an item don't advertise it for sale on the site then. Also takes entirely too long to deliver, I'm sure my child will outgrow the clothes as soon as I get them, thats how long it's taken. I like the quality of their clothing but I'll never buy from their site again."

"I experienced a problem with my online checkout. I contacted customer service, and the representative promised an additional 20% off for the inconvenience, but I never received this discount. This was not a matter of miscommunication, as the Carters online manager stated when I called back later to inquire about it. This was flat out dishonesty. I hope Carters representatives are not trained to offer fake discounts like this to their customers, or they are going to have a lot more angry customers in the future."

"Product is great but Carters makes a lot of order mistakes. I have 6 orders with this store and only 2 of them were correct.
The good thing is their customer service team is very helpful and always makes everything possible to solve the problem. "

"Carters, a popular company specializing in children's clothing, needs to get its act together regarding online sales. Until then, you are strongly advised to refrain from doing any business with Carters.

I placed an order online for an e-gift card to be charged to my credit card. Within hours, my credit card company indicated a hold for the amount I charged. However, my intended recipient had not received email indicating receipt of the gift. After a day of still not hearing back regarding the gift card, I spoke to Carters' customer service, and was informed that it takes from 48 to 72 hours for an e-gift card to be processed. Incredible - 3 days to process an electronic transaction with no shipping involved!

That was not all - I was also told that the e-gift card would be sent in two emails: one to the recipient's email address with the card info, and another to the recipient's SPAM folder (yes, intentionally!) with the PIN number. On top of that, I was told the primary email would not TELL the recipient where the PIN could be found; they were expected to call customer service only when they failed to find the PIN so they could be told to look in their SPAM folder. So how much weed do you think their service architects were smoking when they designed this arcane plan?

But it gets worse. A day later, I received an email telling me that my order was cancelled because they could not verify the information I had supplied when I paid for the gift card - but they could not tell me WHAT information was not verified. When I pressed them on it, I was informed that they use a third-party service to do their verifying, and usually an order gets cancelled when it is placed from an IP address that "seems to be different from the billing address." In other words, you can't order from your work place, or while at a friend's house, or on vacation. (And in my case, I ordered from my billing address anyway.)

So, to summarize, Carters is not a place where you want to entrust your information or money. Do yourself a favor and avoid this disaster of an e-tailer until they can figure out how to handle online transactions that actually benefit their potential customers instead of driving them far away as they did me."