"I loved the experience will buy all my gift cards here"
"The egift card had no money on it and it was embarrassing to be told this by the server! I didn't know I should have checked the balance before using. I was rebated the money 4 days after the original complaint."
"First time they rejected my payment, 2nd time the same payment was authorized but no card was delivered, payment was kept on hold for days. It's a 991 usd purchase.
They should fix their payment processing issues. I am still waiting for the refund."
"It's not fraud it is really me trying to buy a Gift card!
Thanks Jake for the misinformation! Customer service dept appears to be more deficient than trying to buy gift cards. See below
From:
****@****
To:
Thu, Dec 28, 2023 at 12:08 PM
Hi ,
Thank you for being a valued CardCash customer.
ORDER # 4954342
Unfortunately, we were unable to process your order. Your order has been flagged by our fraud systems as high risk. As a result, your order has been canceled and you have not been charged.
Learn more about why this might happen.
Please note:
You may see a pending charge on your credit card. This is just an authorization and will fall off within a few days.
- The CardCash Crew"
"Cardcash is the best for discounted gift cards. They always have the best deals and makes purchasing a simple and easy process. "
"Try back later
I will use the card by the end of this month
"
"Still haven't received any cards "
"Good experience, it was fast and easy"
"Very fast service. Always great card availability. "
"Can't use this because I am already a member of Sams and this item is for new members only. Useless for me. Comes with strings attached and I can't get my money refunded per coustomer service."
"I purchased a Roblox gift card as a present to give for Christmas, however, the recipient was unable to redeem the gift card. I contacted CardCash.com, however, they have not responded. I may have to contact my financial institution to help with this matter."
"I’ve been buying discounted gift cards for years from CardCash and it’s been wonderful to be able to save money consistently over the years. "
"I bought a $100 red lobster printable gift certificate. After I purchased it I called red lobster to check the balance and it was good. But at Red Lobster when it's time to pay the bill, the gift certificate shows a zero balance so we had to pay cash for the meal. I know what happened ...the original owner of the giftcard waited until after the 45 day guarantee was up and then they enjoyed a big meal at Red Lobster using a copy of the printable certificate. I contacted cash card customer service but predictably they can't help me after 45 days.
2018 previous review: I have too much trouble signing in. I have been locked out twice. I have not been able to get them unlocked. I am now using a third account."
"Customer support was quick and excellent when I had an issue. "
“Thank you for bringing this to our attention. We understand your concern about the value discrepancy with your gift cards. While such situations are rare, they can happen. We want to reassure you that you're fully covered by our 45-day guarantee. We're committed to rectifying this issue and ensuring your satisfaction. To address this directly, one of our team members will be reaching out to you to assist with your refund.”
"Tried to use them for the first time and site automatically rejected my SELL request. So I used their support and provided additional details as requested. And without asking for more they still rejected my SELL request. This is horrible customer service as they should be working with me to figure this out."
“We take every customer inquiry with utmost seriousness. In your specific case, after you reached out, we made sure to reprocess your order and submit it for an additional review. Despite these thorough efforts, it was flagged again by our stringent security protocols. This consistent approach underscores our deep commitment to maintaining high safety standards for all our users.
We understand that this situation may be frustrating, and we want to assure you that our procedures are fundamental to the overall security and trust of our community. It’s our responsibility to ensure a safe and reliable environment for all our customers.
We’ve also noticed your repeated postings of this review across various platforms. While we recognize this as a means to express your dissatisfaction, we urge you to engage with us directly for a more constructive and effective dialogue. Direct communication will allow us to better understand and address your specific concerns.”
"Instant cashback with very reliable service"
A rep from Cardcash.com, Jake-CC, has responded:
“Update: Thank you for updating us with the correct order number and for your continued communication. We apologize for any confusion caused in our previous correspondence regarding the status of your orders.
Order #4954342 was indeed declined by our third-party fraud prevention system. We understand this can be disheartening and inconvenient and regret any frustration it caused.
We also want to acknowledge and express our appreciation for your subsequent orders that have been successfully processed. This is a positive indication that our system is adapting to your purchasing patterns, and we are pleased to see these transactions completed without issue.”