"We have not tried to use it yet. But, the gift card was received as described. "

"Short story: Bought a instacart gift card and tried to use it but it stated on the instacart website it was already redeemed. Customer service did not give me a refund or honor their 45 day guarantee.

Long Story: I have used cardcash to buy roughly 10-13 gift cards and haven't had an issue until recently. As stated above, I bought a instacart gift card to immediately use on a purchase I planned ahead of time. I tried multiple different attempts including making another account to see if maybe I redeemed too many gift cards with instacart. So I contacted customer service and in summary I did everything they asked to still get a sorry the gift card is new and we are not giving you a refund. Here's a complete copy and paste transcript of our email conversation:

-Beginning-
March 29th 2024
Me: Hi, I just bought this instacart gift card and tried to use it immediately but it stated it was already redeemed.(This initial comment was made in the live chat)
------
Mar 30,2024
Cardcash:
Hi,

Thank you for contacting CardCash support. I'm really sorry you're having trouble with your gift card. I know it must be frustrating. If you purchased the card less than 45 days ago, you are protected by our 100% money back guarantee and have nothing to worry about. I have forwarded your email to the Claims Team, and you will receive an email advising you of the status of your claim within the next 2-4 business days.

We very much value your business and look forward to seeing you again soon.
If you have any further questions please feel free to contact us.

Regards,
Arlene
------
Apr 2,2024, 1:56 PM EDT
CardCash:
Good day,

Could you please provide a screenshot displaying the error message that appears when you try to use the gift card?
Best Regards,

Sunshine
Card Cash Claims
-----
Apr 2,2024, 7:28 PM EST
Me:
Hi thanks for getting back to me. Here's a picture. ( I attached to pic showing the error message or the prompt that pops up when you are redeeming a giftcard.)
-----
Apr 3,2024, 8:04 AM EDT
CardCash:
Good morning,

Please be advised that this gift card is a brand-new gift card.

Please double check.

Thank you
Best Regards,

Sunshine
Card Cash Claims

Your request has been solved. To reopen this request, reply to this email.
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Apr 4,2024, 2:48 AM EST
Me:
Hi Sunshine,

I understand that this is a brand new gift card. What is the point of asking me for a picture which clearly shows the supposedly brand new gift card code showing "it has already been redeemed"? Secondly, I have tried more than twice, I have copied and paste it a multitude of times and I typed it out as well. Nothing works. I have bought many gift cards and haven't complained once. But I am beginning to lose my patience at the quality of customer service I am getting for being a loyal customer. If something is not done within 24 hours, I will do a chargeback to my card and I will make this situation known on every public forum, with the pictures and our customer service messages to support my claim.

-END-

As you can guess, nothing was done and I didn't receive a response. Now I'm making sure everyone know what they can potentially deal with when giving your money to this company."

"I recently had an encounter with CardCash.com, and unfortunately, it's one I'd advise others to approach with caution, and avoidance. Here's a summary of my encounter (and I've ensured honesty while omitting terms that could be flagged by the company, though there's no doubt about the outcome awaiting you).

When I stumbled upon CardCash.com amidst my search for a solution to unused gift cards, I was hopeful. But after attempting to sell just one gift card, valued at $100 from Hotels.com, I encountered issues that left me deeply skeptical.

The website itself is user-friendly, and the initial process of selling the gift card was smooth. However, my hesitancy led me to research further, where I discovered numerous complaints of rip-offs and scam-like behavior from recent users.

Shortly after the transaction, the system flagged my card as 'high risk,' effectively declining it. Despite reaching out to support for clarification, I was met with delays and vague responses. The lack of transparency was concerning, especially as I continued to check the card balance, only to find it had been partially used without my authorization.

Throughout this ordeal, I remained in contact with CardCash.com's support team, who offered little more than promises of expedited reviews. However, even after 14 days of waiting and multiple attempts to rectify the situation, no resolution was reached.

It's worth noting that I exhausted all possibilities, even considering scenarios where I might have been at fault. Yet, the evidence pointed to a troubling pattern of behavior on CardCash.com's part.

In sharing my experience, I urge others to exercise caution and avoid when dealing with this company. While I understand the need to choose one's words carefully to adhere to guidelines, it's essential to convey the reality of my encounter without resorting to inflammatory language that could jeopardize the review's credibility.

Be aware that every negative review is swiftly countered by a flood of new positive ones. Moreover, the company consistently ignores negative feedback, focusing solely on bolstering questionable 5-star reviews to maintain a facade of consumer support."

"I love it. Before I shop anywhere I check the card cash websites "

"Great value basically got two meals for the price of one, easy checkout process and was able to use it before I got the physical gift card "

"Once I figured out how to check out the process went well."

"chilis would not except the gift card"

"Easy and convenient to use. Saved us some money!"

"Easy to use, quick, and you save money"

"My gift cards came quickly. I already used my cards. Will purchase from CardCash again!!"

"I thought I would have my card by now"

"I always check card cash before shopping! I always save money with Card Cash!"

"Bought fake gift cards from restaurant .com and customer service on cardcash has not replied to me at all"

"Vendor cancelled order because gift cards were not valid. I was using these to buy a car seat on sale and now not only do not have a car seat but missed the sale.... incredibly frustrated!!!"

"I ordered the gift card and it was delivered within minutes and I used it the same day. Thank you for the money saving"