"great place to shop every time,good prices and fast shipping."

"Pretty bad. After placing my order and receiving confirmation I didn't hear anything for over a week. When I checked my order online, it said processing. When I emailed about the status of "processing" I received a snooty reply saying that their web site says that it is back-ordered, although my order status page said "processing". They asked if I wanted to cancel and I said "no". After another couple of weeks I finally gave up and emailed them to cancel and they reply that the authorization on the card had expired so they had already cancelled, without notifying me. I will "NEVER" attempt to purchase from Cals again."

"Best price on the web, simple ordering process and I had my parts in 3 days! Thanks!!!"

"Excellent service, good price, fast shipping."

"Everything was great. Only complaint is the use of FedEx who in my area does not have a hold at office option and for ammo there has to be an adult at home to sign so I have to take off work to be home when FedEx delivers."

"Great experience.Price was the lowest I found on the net. Fast shipping..arrived 1 day before FED X site posted delivery date. Order was exactly as expected. Could not have asked for a better experience. I will make them my first site to check in the future.Thanks"

"Great! The shipping was lightening fast got it the next day!"

"Fast service and great informative and thoroughly updated website. I would definitely do business with them again."

"I could not ask for more from a vendor. The item that I purchased was initially out of stock. I was notified when it was back in stock, and made the purchase. I searched other vendors for the .22 lr conversionn kit, but it was out of stock and/or the price was significantly higher. I'll be ordering from Cals...in the future. Outstanding services was provided to me, and that was appreciated. I'll be informing my friends about Cals Sporting Armory!"

"Great prices, good selection and fast shipping...what more do you want?!"

"DO NOT BUY FROM THIS SELLER. I placed order, as soon as the order was placed I noticed one item was missing. They list an option to "View / Change Order" JOKE!! my order could not be changed, cancled or modified. Called 1st thing in the morning noone answeres phone, voice mail option only. UGGGG will never buy from again!!!!

Re: I tried changing the order the SECOND after I ordered it and it wouldn't let me change it. By your own account the item didn't ship untill 11:45. I called at 9am to change...no answer and left message..again and again...no answer. Finaly at 4pm after the item had shipped you respond to me e-mail and still no call back.

BUYER BEWARE!!!!! "

"I originally placed my order with Cal's on 12/20/2011 for several magazines for two .22 cal rifles. I fully read their policies. I, however had several questions. I left several phone messages and never a response. I e-mailed and got responses within 1-2 days. The order was being shipped to my second home in Montana and I needed it to go to my neighbor's house since I could not guarantee my being there. I needed to clarify the best way to handle the shipping since neither me or they might be home when it was delivered. Very poor communication. I much prefer voice communication over e-mail since all questions can be asked at once rather than back and forth e-mails. I also have a problem with having the shipment signed for. Lastly their requirement to send a copy of my driver's license and credit card is very onerous if the address shipped to is different from the billing address. I order ammo with less hassle than this. These are their business requirements and I respect that but I do a lot of internet orders with multiple companies (Cabela's, Sportamans Warehouse, Amazon, L.L. Bean, Costco etc) and I never had to do this and never had a problem with delivery. Since I was going to be at my house the first week in January it was arranged for the shipment to go out to arrive after 1/4. I also had to call Fed Ex and let them know to hold any delivery until after 1/4 and deliver on 1/5 or later. This was successful and the shipment arrived as ordered without a hitch.
I find Cal's prices good - excellent (S&H a little high) and would buy again but only to my California address so I know I will be there. It would be good if they kept on file approved alternate delivery addresses so one does not have to go through the hassle of faxing all the required proof to them. Also, in lieu of having shipments signed for a signed waiver of responsibility to Cal's in addition to a tracking number and insurance should be good enough to guarantee delivery. Once the package is marked as delivered at my doorstep it is no longer Cal's responsibility but mine. Finally I fould their customer service lacking in that they don't answer calls and only respond to e-mails and then in 1-2 days. Again, their business practice is but for their benefit and not the customer's.

1/10/2012

I am writing this as a rebuttal to the response submitted this date by the representative of Cal's Sporting Armory. My initial review was very politely worded and gave cudos for the good and polite criticism of where I thought there were shortcomings. In addition I also gave some suggestions as to where I thought improvement might be made. Not only did I post this to this site, but I also sent a personal copy to Shannon, the sales representative who had communicated with me prior to and during the purchase process since I do no believe in saying things behind one's back. I gave Cal's a 4 star overall rating and a 3 star customer service rating. Based on their response, however, I am revising my overall rating to a 2 and a 1 (since I cannot give a 0) in customer service. Since I sent a personal note to Cal's, the professional thing to have done would have been to send a personal reply back. Instead, the reply was a very canned response, repetative as to what was written on all previous negative reviews about their shipping policies. One policy might fit most cases but sometimes there needs to be adjustments to individual cases, especially if a vendor wants to keep a good reputation and happy repeat customers that spread a good word about that vendor. Cal's standard generated public response coupled with their lack of personally responding to me in light of the fact that I personally communicated with them reveals to me the vendor's arrogance towards consumers and that they definitely do not care about customer concerns. They only care about their own convenience and what is easy and cheap for them to complete a sale. Again, that they say the requirement to have the alternate delivery address form submitted and that the package must be signed for is the requirement of the shipping / delivery company is just not true. I again called FedEx and UPS and was told in both cases that this is a vendor requirement and not theirs. I also reviewed 5 star vendor ratings on ResellerRatings.com and all echo the same thing - expert customer service. Yes, prices in most case were good but not the best in all cases. But all had customer service as a top priority.

Because of this, I revise my rating to a 2, and this only because the prices were good and the order was fulfilled correctly. If based only on customer service it would be a 1 or 0. If one only cares about a low price (and even then not all of their prices are the lowest) go ahead and place an order with Cal's. But be aware ahead of time that if there is a problem, your being able to correct it expediently, if at all, might be severely lacking. I cannot recommend Cal's as a vendor and will not in the future, no matter how good their price is, place an order with them. I urge others who are reading these reviews do so carefully before placing an order with Cal's. "

"I placed an order on 26 Dec. 2011 and received it on 30 Dec. 2011; Shipped from TX to MO. I received order and shipping confirmations, read and understood all aspects of the sale, prior to confirming my order (ie. signature required (I made arrangements ahead of time to accommodate this)Shipping and Handling charges were clearly stated and did not seem out of line for the item I ordered.) The price was excellent and the only vendors which were close were on e-bay, etc. I'd have to say that the experience from Cal's was excellent, seemless and flawless in execution. My Trijicon scope arrived well packed and in its original pelican case, perfect condition and all paperwork, accessories, warranty card, etc. are in order. New, perfect item @ an excellent price. No hassel, straight forward transaction. No complaints. Would not hesitate to purchase again from CAL's Sporting Armory. NICE, Thank you! "

"This was a very good transaction and I was very happy at how quickly my clip was shipped "

"had what i wanted and delivered it fast."