"It's easy to find the things I need online and order. The order filled that day and received within a reasonable time period usually within days."

"Battery was heavy and too large for portable battery to be used with light weight CPAP machine. Customer service did not answer two emails concerning overweight and oversized battery."

"These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions.

For some reason, Amazon doesn't sell CPAP equipment even though some has require a prescription. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and most deadliest recalls in the history of the FDA the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000. Today with more competition and supply that same device is $699. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits.

What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation of supplies for a Dreamstation. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 which today they are selling for $599.

The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high.

How was my recent experience with CPAP.com purchasing head gear. It was fine. They have a decent functioning website and a trained staff to help answer questions. Sadly they lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably. "

"The slightly lower price is nice. It is very quiet in running. The reservoir for the water for the humidifier function is too small. It is empty every morning. I am still trying to get my Medicare and Anthem health insurance plan to cover the expenditure, and it is very difficult. I wouldl like to see ResMed get a system set up with Medicare here in Virginia. Resmed is still the best. "

"I have used cpap com. For years like a best friend always there. Need something their there have a ???their there 5 stars nice polite knowledgeable.I wouldn't know what to do with out them
"

"I had incorrectly ordered Remzzz CPAP face mask covers twice and need assistance on how to determine which size was correct. The customer service rep. was helpful and patient as explained my frustration. She asked me what my CPAP model was, researched my history and then tole me the correct product to order. It has arrived and was the correct size."

"Why is a prescription needed for Cpap basic supplies, like filters, masks and hose? Stops me everytime and when I do finally get the prescription an old order that I placed months ago comes with a new order???"

"OK Went Well . Got what I needed."

"My service was top notch and I quickly ordered what I needed."

"I have a recurring order with CPAP and it comes on time, with email advices in advance that my payment method of choice will be charged. I recommend this company. "

"My 7 year old CPAP unexpectedly died and I needed an urgent replacement. CPAP.com were great in being able to ship a replacement the same day and have it sent to my hotel where I was staying in record time! I was a new customer and very impressed with how the company’s representative Betty handled my situation late in the afternoon, very quickly processed my order and had it shipped out within 1 hour. Great service, and I got a discounted price as well!"

"Easy to order- great fit will order again!!"

"Machine I purchased will not clean my cpap mask or tubing, as indicated on the site.
Called to get return info and was told there is a 20% return fee and I must pay retun shipping.
Not good business."

"reasonable delivery time for a hard to get item"

"I like buying from CPAP.com but all of the sudden your stating that you cant ship to NC. I've been traveling a lot to NY lately, so I had my last two orders shipped there and I picked up during my trip. I've bought two CPAP machines, countless masks and supplies over the years with quick shipping and great service. Even had a warranty repair done on my Airsense10 with no issues. I would hate to have to find another supplier. Please get this resolved. "