"I have been purchasing my PAP supplies and my APAP machines from CPAP.com for a few years now. I have been very happy with all my purchases. The website is easy to use and full of information, the shipping fast and free most every time. "
"Karonne was extremely helpful. Fixed me right uo."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Fast, courteous reliable very happy"
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Customer service staff were extremely helpful and they were able to get me the information I needed to complete my purchase quickly and with little effort on my part. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Good service. Mine was a refresh of a mask that works for me. Had in stock and I’m all sorted. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I ordered the proper filters for my Cpap and you sent the wrong ones. When I called and talked to a rep, she told me she could not fix the problem because you guys would just send the wrong ones again. Really?? Yes. Lame.
She refunded my money but then told me to shop directly from Phillips. When I tried to do this, Phillips said they don't sell to individuals and could not give me an outlet in which to find them. This was all VERY disappointing and I STILL haven't found the right filters. So I'm breathing through very dirty filters every night. You guys were not helpful at all on this one. "
“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"CPAP ramp up would not change. Downloaded user manual did everything they asked me to do and at the end of the day they said sorry cant return it because you used it. Send it back and maybe we will test it and see what can be done. 12-16 weeks waiting to test it and then maybe something can be done but probably not. They are great for supplies but I will never buy a CPAP from them again."
“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"Unable to get a mask thru my normal place due to limit, my doctor recommended Cpap to purchase one. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I called because FedEx had lost my first shipment. FedEx was absolutely terrible so I called CPAP and spoke with the nicest person (I’m sorry I can’t remember your name) she has worked there for over 10 years. She duplicated my order and sent it out No Charge. I got it a few days later.
I have used CPAP for many years and they have always been a pleasure to work with. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Knowledgeable service. Thank you "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Just purchased a Resmed AirSense 10. So very quiet! Replaced a Resmed with ”motor has outlived its life” message that was very noisy. Sad part is that I have used a CPAP since 1990 and that was the first one with that message. Shows that things just aren’t made like they used to be. CPAP. com is an excellent company to deal with- quick service and great prices!"
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I have been with this company for over 10 years but you are forcing me to leave because you can't get my headgear and your mask pricing has gone out of control."
“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"Jasmine was very helpful today--even called me back when I accidentally disconnected us. Thank you so much."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"It was good. I ordered the wrong mask size and have to eat that cost because of no returns. I appreciate the receipt that comes coded so I can file with insurance. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I ordered a nasal mask to try instead of a full face mask. The pictures did not represent well enough the actual nasal block. When the package arrived, I took the plastic off, and as soon as I did that, it cannot be returned. The mask has not been exchanged as part of their 30 day fit guarantee."
“We apologize for the poor experience you had with our company. However, we would like to inform you that the mask setup you purchased from us is covered by our 30 Day Risk-Free Mask Policy. This policy enables you to return your mask within 30 days from the date of shipment, if it is not the correct size, uncomfortable, or if it leaks.
We understand the confusion you experienced, and we would like to help resolve the issue. Please feel free to respond to this post, or you can contact us via email at cpap@cpap.com or call us at 1-800-356-5221. We will be happy to further assist you with your concerns.
We look forward to hearing from you soon.”
A rep from CPAP.com, CPAP.com, has responded:
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”