"I had to buy Headgear for my CPAP machine. I found your website. The quality was very good.
"
"Easy to order.
Reliable service.
Fast shipping.
Highly recommend!"
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Been a Cpap user for a decade and this was the best experience to date ordering a machine and supplies."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"great service you guys have all the products I need in stock!"
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"The whole CPAP therapy process can be quite a frustrating obstacle course, but CPAP.com isn't one of those obstacles. I called regarding a mask that just didn't work and they processed the refund right away. Helpful, efficient, and friendly (and a small phone tree that has you talking to a human in short order). That's how you keep a repeat customer. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I was happy with the memory foam mask and headgear I received but the replacement mask not at all. There is no way to replace it with my old one and it said no returns from opened products. You didn’t know unless you opened it that it wouldn’t work so I’m out the cost of the mask and shipping. You could not no this by looking at the container it came in. "
“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"Found what I needed easily at a reasonable price."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"It's easy to find the things I need online and order. The order filled that day and received within a reasonable time period usually within days."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Battery was heavy and too large for portable battery to be used with light weight CPAP machine. Customer service did not answer two emails concerning overweight and oversized battery."
“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions.
For some reason, Amazon doesn't sell CPAP equipment even though some has require a prescription. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and most deadliest recalls in the history of the FDA the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000. Today with more competition and supply that same device is $699. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits.
What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation of supplies for a Dreamstation. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 which today they are selling for $599.
The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high.
How was my recent experience with CPAP.com purchasing head gear. It was fine. They have a decent functioning website and a trained staff to help answer questions. Sadly they lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably. "
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"The slightly lower price is nice. It is very quiet in running. The reservoir for the water for the humidifier function is too small. It is empty every morning. I am still trying to get my Medicare and Anthem health insurance plan to cover the expenditure, and it is very difficult. I wouldl like to see ResMed get a system set up with Medicare here in Virginia. Resmed is still the best. "
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”
"I have used cpap com. For years like a best friend always there. Need something their there have a ???their there 5 stars nice polite knowledgeable.I wouldn't know what to do with out them
"
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"I had incorrectly ordered Remzzz CPAP face mask covers twice and need assistance on how to determine which size was correct. The customer service rep. was helpful and patient as explained my frustration. She asked me what my CPAP model was, researched my history and then tole me the correct product to order. It has arrived and was the correct size."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
"Why is a prescription needed for Cpap basic supplies, like filters, masks and hose? Stops me everytime and when I do finally get the prescription an old order that I placed months ago comes with a new order???"
“The US FDA requires a valid prescription on file before we can ship a CPAP machine, mask, humidifier, some heated tubing, EPAP Therapy, and Oxygen Concentrators.
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
”
"OK Went Well . Got what I needed."
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”
A rep from CPAP.com, CPAP.com, has responded:
“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
”