"I was skeptical at first because the price on the SONY DAV-FR9 Dream System was around $500 less than Best Buy and Sony's online store. I received my merchandise in 9 days and must say I am very pleased. Item was brand new and everything was original and in order. This was a no hassle experience and I plan to make my next purchase from Buy Rite Electronics."
"My wife, who is Russian, misses movies in her native language (we live in Nova Scotia, Canada). Her parents are visiting us for two special reasons: the holidays and to help with the arrival of a new baby. They brought with them 100 movies in Russian VHS format for their daughter; my wife was very excited.
Well, we needed a VCR capable of playing the Russian movies and the Samsung SV5000W fit the bill. We shopped around in Canada and the prices seemed a bit high, so we went to Ebay. We discovered a retailer in Brooklyn NY, Buy Rite Electronics, who had some for sale at $299 plus shipping; a fair bit cheaper than they were in Canada. Needless to say, we ordered it from them.
They mentioned nothing about the validity of their warranty in Canada (and yes, I should have asked...I guess that's how we learn...but they offered shipping to Canada so I figured I was relatively safe...why would the offer their products to Canadians if they weren't warrantied?)
It arrived a day or two before New Year's, and as New Year's is the BIG holiday in Russia(they don't celebrate our Christmas), my wife and her parents were ecstatic that they could watch the traditional holiday movies they were accustomed to back home.
Well, we put the first tape in and it "ate it". Once we untangled that tape from the unit, we tried another. Well, it didn't eat the tape this time, but it didn't play the audio and the video faded in and out. "Okay," we thought, "we'll try another tape"...the same; another tape...the same; another tape...the same; and so on. No mprovement.
Well, intentionally or not, we got a lemon. I sent
Buy Rite Electronics emails; at first polite, then
not so polite. Anyway, their story was that they were "unaware" of the null warranty outside of America (interestingly, after they told me in another email that the warranty was good worldwide). They offered an exchange; which would be great if I lived in New York City.
Unfortunately, I'm in a foreign country, God-knows-how-many miles away, stuck with a brand new piece of equipment with apparently no warranty, and certainly no support from the retailer. If they would pay the shipping that would be great; but they won't.
So I guess I have to take it to a Canadian Samsung service depot and pay for the repairs myself.
I'm dissatisfied with Buy Rite Electronics, Ebay (for faciliting this fraudulant transaction),
and Samsung for distributing their products through a questionable retailer. Most of all, I'm dissatisfied with myself; I should have known better.
Buyer definately beware!
P.S. It kind of ruined my wife's holiday; she was so looking forward to it, so excited, only to be cruely disappointed (moreso than usual, however, as she's 40 weeks' pregnant! :-)
She was also amazed that a retailer could get away with this; she said she would never have experienced this in Russia. What, better customer service in Russia? Yeah, I guess so!
If you compare the Entity Information filed at the New York Division of Corporations for 1. Buy Rite Electronics Inc. and 2. Buy Rite Digital Corp., there is some similarity in geographical location. Also, doing a WHOIS search of their domain names reveals the same similarity.
I'm not saying they're related in any way, but they both seem to be based in Brooklyn, NY, according to the above information.
Draw your own conclusions; I'm sure they're not related in any way, shape, or form, but one must be careful and investigate fully any online retailer when you're about to give them hundreds (or thousands) of dollars of your hard-earned money.
My opinion is to shop locally and pay a little more for the service one should expect
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"Horrible!! I ordered my husbands gift on the 14th of December and I have STILL not received it! We called to ask where it was, we got the run around from two different people, they said they did not know what happened… well a day and ½ later we received an email saying it was shipped out on the 30th of December and we would not receive it till the 6th! 23 days after I ordered it! My husband ordered my mp3 player the same day from another internet site and I received it less then a week later. I will NEVER order from buy rite electronics again! It was our Christmas nightmare!! My husband had nothing to open on Christmas and my surprise was ruined!! It was his only gift this Christmas since we have a new baby in the home and all I wanted to do was give him the one thing he really wanted and thanks to buy rite it was ruined!! They could have least owned up to the mistake and told us what had happened on the phone or given us an apology!"
"I am very happy with my purchace from Buy Rite Electronics.The price was very good and shipping was unbeatable. I ordered my Sony dvd recorder on Dec.21 and it was shipped on Dec 22. I received it on Dec.24. I will definitely be ordering from them again"
"I was getting a little disheartened in my search for a deal on a Sony MZ-NH1 Minidisc recorder. The lack of demand for this unit in Canada resulted in Canadian resellers being very expensive and usually requiring the unit be special ordered with at least a two week wait period. Most international resellers either had unprofessional sites which made me question their credibility/security or had ridiculously high shipping rates over the border.
I had all but given up when I came across Buy Rite. I was quite shocked to get a real human the first time I called to inquire about the unit, in fact, I got a human every time I called (toll free at that). A rare occurence these days. Their price was very competitive and, without hassle, price matched another reseller who had the unit for slightly less. I am a pessimist by nature, but Buy Rite did not give me the chance to worry; the unit arrived the very next morning in perfect condition. I would not hesitate making another purchase through Buy Rite. "
"On Monday ordered a Sony DAV-FR9 Home Theater System, a Universal Remote Control, and a DVD Recorder. I was emailed a receipt once the card was charged and then a day later I was emailed the UPS tracking numbers. The packages arrived (packaged securely) that Thursday.
This has been the smoothest transaction I have had online in years!!! Not to mention the unbeatable price!
Thank you Buy Rite Electronics - from a happy customer ~ Ben Simanowitz"
"Perfect. This is the way internet purchases should work. I ordered a Sony DAV FR10W Home Theater system on Wednesday AM. No Hassles, No Calls. It was shipped Thursday morning and arrived Monday morning. It was new in the box as promised. They also had the lowest price that I could find."
"A+ Transaction, Great price quick delivery. Will surely be back when shopping for electronics.
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"First, they forced me to call my bank to enter an alternate shipping address. That's fine because of the possibility of fraud. The part that upset me is that they shipped to my home address anyway, than argued with me about it saying that I was at fault. Amanda was rude and argumentative. The price was right and the item got here in a timely manner. Just don't expect good customer service. "
"I was very pleased with the customer service I received from Buy Rite, their prices are excellent, and they shipped my order out almost immediately. Buy Rite will definitely be one of my first stops every time I shop for electronics in the future."
"Buy Rite's prices are highly competitive for high end TVs, but what sets them apart from others is their excellent communication and rapid delivery."
"I bought a SONY ICD-ST25VTP digital voice recorder with Dragon. Excellent transaction. Good price, speedy delivery, works as advertised."
"Buyrite won the Oscar for service while DataVis(ion) won a lemon. In the time DataVis took to inform me (after 2 nanswered emails/2 phone calls) that their advertised item was out of stock, BuyRite got the DVD player in my hands using Fed-Ex Ground (highly recommended). This player was a discontinued item and had been very difficult to find, and those sites who had it were not willing to ship to Canada.
BuyRite promptly answered all my e-mails and was very polite on the phone."
"Very good doing business with. Great communication and prompt devlivery. Will do business with again."
"Extremly fast service; easy to get ahold of; friendly staff."