"Do not shop with this company
They will waste your time and money
Ordered a product for a birthday gift on a Friday and found out the gift was already purchased by someone else tried to cancel a few hours later
I didn’t hear anything for 3 days so I filed a PayPal claim then 3 days after that I get a notification that my item has shipped they 5 min later I get a email from the “ “customer service “ saying my item has shipped and To go Fly a kite
Worst online shopping experience ever
Stay away from these frauds"
"I’ve ordered several items from Botach over the years. Their eBay store is pretty solid. I’ve had many issues when I’ve ordered from their own website. No response to emails items that have been purchased stating pending processing for several weeks. If their prices where not so good they would be a one star. If you want your purchase fast I’d go someplace else. If you can afford to wait then it might be worth it. I hope they get better"
"Botach does not offer shipping insurance and usps misdelivered. After denying emails and requests for help, they finally were responding after a complaint on bbb. They asked for an official letter from USPS and after confirming it was misdelivered, they still denied any help.
So they know I didn't receive the item, they can claim a loss, but force me to take the loss.
Only the shipper can make the claim because there is no shipping insurance, so I lost $213.58 and got nothing.
Do not order if you expect to get your item, help or money back."
"they do not answer the phone return calls or emails
this is not how to operate."
"I have ordered from botach several times without an issue. Review would have great until my recent experience. Placed my order 2 weeks ago, all items showed in stock. 3 days later got an update partially shipped. Shipping label created with tracking number, hasn't moved in 2 weeks still shows waiting for pickup. Haven't heard anything about the item that has not shipped. I emailed them questioning the issue and got a prompt reply, but it was a generic response with no real answers. Got another generic reply the following day still with no specific answer to my order. Still waiting... Looks like this will be my last order from them, if I ever even see the items. "
"I asked for a change to my order within 24 hours of placing it. They got back to me a FEW DAYS LATER to say they couldn't make the change because the order had shipped. Fine.
But TWO WEEKS AFTER THAT, the FedEx tracking number says the order still hasn't left their building. At some point I may have to cancel the whole order. Thank God for Visa fraud protection."
"I placed an order on March 17th that still has not arrived. All items were in stock, shipping was supposed to take a few days. I've tried to message, call and email. Their Customer Service page has been deleted. All calls go to voice mail that as far as I can tell doesn't get a response for several day. Email responses are one-word answers. Employees are rude and uncaring. Over a month I have been waiting. They have a hold on the money, but aren't attending to the GD order. These are bad people dropping the ball at the worst time and what's worse is no email blast about wait times or anything. It's inexcusable. And based on their attitude they 100% DGAF about these reviews, that's why they have no Google footprint. Trash."
"o Waiting on a refund. Oh wait you wont refund me the shipping because you messed up. The employee on the phone stated it would be reshipped with no issues. I was later emailed a refund minus the shipping and told to reorder the item(you guys raised the price of that item- how convenient). Guess the employee lied to me. I guess a charge back is in order. People please don't buy products from here. Botach."
"I am thankful I did not look at the reviews before I did business with Botach. I was desperately searching for protective coveralls for my husband’s ER team. I literally called company after company, many did not return my calls/emails. Sammy Hecker did return my email and provided excellent fast service. We received our coveralls within a week. Thanks so much, Sammy. "
"I placed an order Aril 4th, 2020. Today is April 16, 2020 and I have tried contacting them several times by phone and email and until today, still no response. I have ordered from several other companies at the same time and have had their products already for a week to include .223 ammo which is sold out everywhere!!!! If you cannot follow through at this time, shut your business down, I did that to my own business until further notice. NEVER AGAIN!!!!!"
"Inforce APL flashlight, good quality "
"I heard a lot of bad reviews, mostly on here. I personally had a great experience and my Streamlight TLR-1 HL came within a week of ordering and was cheaper by comparison to anywhere else, even with shipping. On Amazon they have a 92% positive rating over the past 12 months so I'd say they are a safe bet. That being said I have only had a good experience, I'm sure those with bad experiences are warranted if honest."
"Not only did they take my order during the CoronaVirus Pandemic on March 22nd for a Scott Safety 045123 Enforcement Cartridge. And I received a confirmation
They provided tracking
The tracking still reads as of April 2nd Status Label Created, not yet in system
I called NO ANSWER
I sent an EMAIL NO ANSWER
You are putting me in DANGER = 100% UNACCEPTABLE
Because you accepted my order I did not look further now no one has these
As a business if you accept an order it is your obligation to ship or advise otherwise
If you are not open why generate a receipt & tracking
My rating of your customer service = ZERO STARS "
"Placed an order, attempted to reach a representative to receive an estimated ship date by phone and email, no response. $1600 in limbo.... "
"I ordered an Avon C50 mask with next day air shipping. They company printed a label immediately, took my money, then never shipped. When I keep calling in, they either dont answer the phone or give me a run around. They claim on their website that no money is debited until it ships, which is ironic. They claim they sent it, take your money, then string you out weeks. "