"Lenses scratched within 3months of buying new glasses. When I went to see if they could be repaired or the lens replaced the store staff was not helpful at all and only suggested I buy a new pair. "

"Ordered glasses in store at Bonlook with a progressive lens prescription. After 2 attempts and a month wasted, I had to get a refund. The lens were poor quality and poorly adjusted. Its not just me saying that but the experienced optician I went to in another eyewear brand store. I could hardly walk with the glasses. Things I was looking at were deformed. The opticians I dealt with at Bonlook looked like they were barely out of school. Lacking basic training in customer service. Don't waste your time. You get what you pay for. "

"I am extremely disappointed. The eyeglasses were ordered in the Anjou store on March 2nd, 2018. Paid for them in full and guess what....today is April 30th, 2018 and I still dont have the order. I have just gotten off the phone with the so called customer service dept. with someone that sounded not older than 17 who could do ABSOLUTELY NOTHING to help and I have cancelled the order. I am quite frankly disgusted at how this company takes your money and then makes you run after them for eyeglasses, prescription no less. A supervisor was supposed to call me and never did. They should be embarrassed at how terrible their service is. On one of the occassions that I had to call them I could hear people laughing and speaking loudly in the background....when I asked what the racket was, the girl sighed and said it was her colleagues...seriously? A real s*** show of a company. Very happy I cancelled, I can just imagine how bad the product must be...
Do yourselves a favour, go somewhere else where you can ACTUALLY get a pair of glasses. These guys wont be around much longer with service like this."

"Experienced the type of service that I have with this company. Don't get me wrong its not the people, people are all nice , its that they have the worst process that I have ever seen, its so complicated its almost ridiculous. I would never, ever go back to this place even if the glasses were free. It was a complete waste of time do yourself a favor and go to a more reputable company."

"Its horrible. I purchased my glasses in December 2017. It is over one month and my order is still in transit. When I paid it was supposed to be 2 weeks. I need glasses and will never order from them again. I have a feeling I am dealing with a bunch of kids who don't know what they are doing. Very disappointing. Horrible service.
"

"SO frustrated. SO many mistakes : in entering my prescription, in correcting it... I mean that stu*** girl in the store had only ONE job : scan the prescription and link it with my profile! Maybe if she took less time doing her 6-foot long nails she would be a little bit more disciplined in her work. Don't do business with them. 345$ and 21 days waiting. Not worth it. "

"I purchased 2 pairs of glasses from the Bonlook in Ottawa. One pair of lenses scratched extreme easily, and when I returned to see if they could replace the lenses, they said it wasn’t a manufacture error....stating it’s scratch resistant not scratch proof....never have I received such poor service from any optician. Will never return and would warn others from purchasing. Was actually told by a salesperson”we don’t replace lenses, that’s how we keep our prices so low!” Ugh . Not to mention the rude attitude by most sales people in the Ottawa store. "

"I'm not the one who usually say bad things about a company. I understand that there are some lapses here and there and I know that each organization strive to manage their losses and meet customer's expectations. With Bonlook, however, the experience was SO awful I felt compelled to complain. First of all, if you are from the US, just forget ordering from all the way to Canada. I used Bonlook thinking it will be awesome but was altogether disappointed. The website is clunky to use and the shipping took about 4 weeks and I paid for expedited shipping! When I called their customer service, which is about 3 times, all of them seem to have different info, I don't know what to believe. The first call, the guy said my order is on its way and gave me a UPS number that was totally bogus. The second call, the lady said that the order is still in the lab! The third call was a lot better but I had asked if they added the blue light feature, she said yes but guess what, I looked at the invoice and that was never added! Needless to say, I will stop recommending this company to anybody. EVER! Stay away!"

"Save your money and buy from a different company! I originally purchased 2 pairs of glasses from Bonlook roughly 2 months ago. When I received them they got my PD wrong and the frames were too big for my face. I requested a refund and was told I needed to send my glasses in and then they would process my refund. Before sending the glasses back I chatted with their customer service to ask if I would still be able to get a refund even though I was no longer a member of the bank nor did I have the card I used to purchase the glasses because it was deactivated. I was told yes they could send me a check. Great! It’s been a month with no refund, no glasses and it turns out they still decided to refund my money to my previous bank. When I contacted them about this they said they would send it through check and never responded when I asked how long that was going to take. Who knows if I’m ever going to get my money back but I’m leaving this review as a caution to others. Save your time and money. "

"I placed an order with Bonlook and everyday I was given an update as to where my glasses were and what the process was. Even when I called to clarify when exactly my glasses would reach me I was given a few business days and it came TWO days later. I would definitely order from them again. I was pleasantly surprised at the sturdiness of the frame and the competency on Bonlook's part! "

"This company is great for hipsters that demonstrate a minimal need for glasses or just wear them for style. If you actually require vision correction that calls for a modicum of expertise, they are absolutely unhelpful in every way. Hey, you can still buy the cool frames, but for the same price people pay for BOTH lenses and frames. Why would you buy your RX lenses from a place that doesn't even factor filling it into its base price and value? The only pro to this company is when you have to call customer service 90x all the operators have cute French accents. "

"Bonlook has horrible customer service. My packaged was marked delivered but I never received it. When trying to get another order I was told that I couldn't receive anything until my claim was closed. Its been 2 months since ordering and all I have is email going back and forth about how I need to contact UPS, only to have UPS say I need to contact Bonlook. Dont waste your time ordering from them."

"I've ordered a lot of glasses online, and never before has it been so hard.

I sent my order with everything they needed to fulfill it. Prescription, PD, you name it. But for some reason they need an actual copy of the prescription, something I've never had to provide before. Then, because the prescription didn't have my PD on it, they required me to take a picture of myself with a credit card because they do not believe me when I tell them what my PD is.

Over five e-mails back and forth, and still my order isn't processed. Honestly thinking of cancelling altogether. Strongly consider buying somewhere else unless you really like one of their frames, and even then take into account how much of a pain in the **** it is to order from them."

"I order a lot of things online. I understand that sometimes things happen, however, never in my life have I experienced so many issues with a single order. First, the frames I received were defective- no big deal, I just requested an exchange. Next, my package was marked "delivered" but when I got to my apartment the package was nowhere to be found. Obviously I was disappointed but I wasn't ready to blame Bonlook because I understand that once the product is in the hands of the courier, whatever happens to it is out of their hands. With that being said, the lack of empathy and unwillingness to go the extra mile to make up for the terrible experience I've had with this order was very surprising. First I was told that my replacement order wouldn't ship out for a couple of days.... I placed my original order in November (Black Friday) and it is now the end of December. I was given no option for expedited shipping (I would have even been willing to PAY), and then when I asked if I could request that a signature be required when the package was delivered (which is something every reputable business is able to do) I was told no and not even politely- the girl was super condescending and then asked if there was another address I wanted the package to be sent to. Like most people, I only have one address. Not to mention, the only way to communicate with them if you work a typical 9-5 is via email (be prepared to wait a few days before you hear back from them) because the only time you can get someone on the phone is during the same time many of us are at work and unable to make personal phone calls. Right now I'm waiting on my THIRD pair of ebony granite frames and once I receive them (which hopefully I will this time and without any defects...) I will most likely never do business with this company again. There are so many other companies out there selling fashion frames who actually take pride in providing excellent customer service and really doing their best to give customers a POSITIVE and unforgettable experience. Why settle? "

"Amazing glasses for such a low price! When I received my glasses from BonLook, I realised that my optometrist (not from BonLook) had made a mistake in writing my prescription. It was not BonLook fault's, but they were very kind and accepted to make me new glasses according to the corrected prescription without any fee. They offer an excellent service."