"I put in my prescription by hand, my mailing address, my billing address, and finally it says, "Would you like to make an account?" I did not, but it wouldn't let me proceed, so I chose a password. It gave me an error message with a lot of coding information that I'm sure their IT department would understand.

I put in my work password (hey, if it's good enough for insurance...) and it gave me an error message saying it couldn't make the account and I needed to try again. I backed out to the main page and tried to make the account there, figuring if I could just log in rather than making a new account, it would go smoother. It said an account already existed with that email.

So I logged in. It allowed me to log in on the main page, but it deleted the glasses I had entered information for.

So I went and I found the glasses again, reentered all the info, and tried to check out. It asked me to log in again. I did so. It said there was no such account.

Down in the corner they have three options for getting help: calling, emailing, and live chatting. Live chat isn't clickable. No information, no hours, just a picture you can't click.

Rather than exploring to find out what's wrong with calling or emailing, I googled "Bonlook website garbage" and found this website with all its reviews. Guess I actually dodged a bullet with this one."

"I was told by the sales associate in store that the order would take 10-12 business days. Close to the 10th business day, they sent me an email informing me that the glasses did not pass the quality test and they needed to remake it. Then nothing until close to a month. I called customer service and they were unhelpful and pretty much told me the same information provided in the email updates. I was excited to see the glasses and when I opened the box, I knew they messed up. My prescription for both eyes are -6.25, and I ordered 1.74 thin lenses despite the fact that they said I did not need them. The lenses were double the thickness of my boyfriend's lenses and he is -7.00. I brought it to the store and as soon as the manager saw it, she knew the lab messed up and she told me right away that the lenses were not made properly. She was very nice to offer to send them back, but I declined because I am not waiting another month for a pair of glasses when I can go to a local optical and get it in 2-3 business days. I requested a refund, and it seemed like their staff was unknowledgeable with how to do a refund. I hope this refund goes through, and it does not take a month, because I was quoted 3-5 business days for the refund to go back to my card."

"Well what can I say ordered the glasses in mid September, we are not at the end of October, and after a whole lot of text recited from a book, customer service could still not let me know when I will be getting my order. So if you want to see what what you are doing get your glasses where you know you will get them. otherwise you will continue being in the dark like me."

"The internet was down so they couldn't check us out or even order the glasses that we wanted to buy. There was no register or debt machine. Everything was done online. There wasn't even a phone in the store. If you had any questions or problems you had to call the 1800 number. The workers did the best they could. I don't blame them. I blame whoever set the company up this way. Terrible. "

"I went into the store to purchase my glasses using my current prescription so I would have an extra pair. They came and I could not see. She told me it would take time to get used to. I told her it wasn't a new prescription but she said to try them out a bit. I couldn't even wear them for 5 minutes. After a week I went back and told her I was having problems and I also needed them adjusted. She said to keep trying them out. Fine, another 2 weeks and I still could not wear them for 5 minutes. I took them back in and asked her to double check the pupil distance. She asked me how they had measured it and I told her by picture (even though I had come into the store to order them). I asked her if it was off and she brushed me off then said she would re-order them. Turns out it was off by 6mm. After another 10 days I got my new ones and I still couldn't see. I don't know what they did but even looking straight was blurry. After a week I went in and said I wanted to just return them. She asked me why and when I told her she rolled her eyes -not sure if it was at me or the company. Their frames are cool though. "

"Ordered a pair of glasses over 6 weeks ago.I did not received anything yet .What I’m hearing is excuse over and over .Costumer service not better either.The answer to my questions was she not making the lenses. What do I want refund or wait.Good job Bonlook! That’s how you losing costumers .Im very disappointed "

"I placed an order over two weeks ago, and paid extra for expedited shipping, as I'm legally blind and really need my glasses. Tried to contract customer service a total of five times to no avail, only getting a response up to a week or more after my initial email. Finally the glasses were supposedly "shipped" and I was sent a tracking number, only to be e-mailed 10 hours later and told that my address was 'incomplete or invalid'.. I pulled up my account on the Bonlook website, and sure enough, my address was perfectly correct. I also checked the tracking number they gave me and my CORRECT address was on the shipping label they printed according to UPS. Called customer service and the man I spoke to (who was very kind) seemed as confused as I was and said it should've been delivered already and that they may have been unable to deliver it to my home, and asked if I've ever had an issue receiving packages. I've lived here ten years and never had an issue--but the real issue here is that they never actually shipped the glasses, and are now telling me they did but UPS couldn't complete delivery? He said in the next few days I should receive a new tracking number and they'd try to send it again... they never sent it in the first place! It seems like even the employees don't know ANYTHING about what is going on over there. Just a total mess. Would cancel the order if I could, but have to wait god knows how much longer to receive the glasses first. Wish I'd stuck with EyeBuyDirect instead! Save your time and money and shop elsewhere. "

"Ordered a pair of glasses. have ordered from them a few times now with no issue. This time, however, after paying for the thinned lenses as I usually do, they arrive with one lens thinned. it has taken over a week for someone to respond to my complaint, saying "it is normal" and "you did not pay for the thinnest option". there literally is one option-thinned lenses.And one price. which I have done numerous times. Customer service is absolute garbage. Seriously, I would recommend any other online optical retailer than bonlook. "

"Stay away from this seller. They say you should receive the glasses within 10 to 12 business days but you won't. Instead they will say your order did not pass quality control and need to be rebuilt again, then they'll ask you to wait another 10 to 12 business days. You better take your business elsewhere. This is the worst company to get your glasses from."

"Blue Cross covers 80% of my glasses, but not if the provider says

"Unforotnetaly we are not in a position to file theses form"

I would NOT recommend this company at all!
"

"ABSOLUTE WORST EXPERIENCE. I went to BonLook because I was told the experience was easy and seamless. This was the complete opposite. I waited to receive my glasses for over 15 business days and even took the time to call customer care and explain that I was in desperate need to have them as early as possible and they said they would add a note to my account. Not only was the order not expedited, but on the day I should have received them, I received an email saying they failed to pass the quality test and that they had to start the entire process over and so I would have to wait another 10 to 15 business days to get them. When I reached out to customer care, they were anything but helpful and I ended up cancelling my entire order and purchasing my glasses elsewhere. NOT A RELIABLE SERVICE."

"my conversation with a service rep online (which i also screen captured but can't upload it)

Me (customer) : I would like to check the status of my orders its been over two weeks it has been in "processing" and then another 7-10 business days for shipping usually glasses take 2 weeks to come in from my experience with other companies

Divine (what a stupid name FYI) : Hello ??? thank you for contacting us today. one moment please, I will verify.

Divine (what a stupid name FYI) : your glasses are still in processing they normally take up to 10-15 business days from the day your prescription is vlaidated which currently makes us on the 12th business day

Me (customer) : if i do the math with the 7 days for normal lenses + 5 for progressive lenses and 10 for delivery ... from when it was initially ordered it will be over a month. Can i get a refund and cancel this order. I know i can get them somewhere else before these ones come in

Divine (what a stupid name FYI) : It does not take a month. however, if you wish to refund them, you must wait for them to arrive and you have 30 days from the day you receive them to refund. It is too late to cancel since they are already in production.

Me (customer) : they were ordered on july 19th ... 15 business days that's three weeks for production and 10 business days for delivery. So 25 business days that 5 weeks ... and im reading this off your website.

Divine (what a stupid name FYI) : I guess they changed it to be more clear. Normally it's 10-15 business days overall.
"

"I purchased glasses two separate time and BOTH times the arms were misaligned and customer care did not care or help, telling me they could not check quality for every pair of glasses (!!!!) and that one of my ears must be higher than the other!!!! The glasses clearly did not sit straight on a flat surface and i send pictures, upon which they denied that I should have a problem fixing them at any optical center in my city (I had had them shipped internationally) and asked me to pay shipping costs (to and fro) if I wanted to avail of my 1-year warranty. Horrible establishment as you can see. The frames look beautiful but the shop is poorly run and its policies are not tailored to customers’ best interests at all. Not worth it, just prepare yourself for navigating trouble if you want to go ahead and deal with them despite hearing this"

"I ordered my prescription sun glasses from bonlook. They told me they would email me asking for my prescription. They never sent the email so after a week I went online and realized it said “ error” on my account because of the missing perscription. So I added the prescription. 1 weeks later I check the progress because they should have been shipped out by now. Nope “ error” so I emailed to ask what was wrong and the lady says they couldn’t see my eye doctors signature on my prescription, which was a lie because I could still open the email and see the signature. Anyway she goes on and approves it so it can finally move forward now even though I was suppose to originally be getting them that week. A week later it still says processing ... I try emailing, calling ( which would tell me to click 1 to talk and then it would just hang up) . Each chat I had they said they’d get back to be right away and never once replied. So now it’s been 5 weeks and my order is still “Processing.. “ So finally someone answered my call today and she said that they are extremely delayed and she isn’t sure why but that I can go to the boutique store and cancel my order and get my money back! What a waste of damn time. Do NOT give this company your money. Their costumer service is awful and they don’t care about your order as long as they have their money. "

"thanks for all the reviews, you saved me headaches
"