"My package has never come. I have accomplished my duties, but Body Building has never delivered my order.
As feedback, they offer me a credit on their store. But the credit doesn’t include the shipping tax. Oh! So I have to pay for the shipping tax once again, not even sure if my package is going to be properly shipped?
They reassure me it is the costume agency problem. But I ask them: did I make business with Costume Agency? Did I pay to Costume Agency?
They have the responsibility to guarantee I am having my order. And they don’t."

"Avoid at all costs.
These guys sucker you in with a fancy website and decent prices.
What they don't tell you is their appalling shipping "policies."
Once they have dispatched your order (if they even have), you, the customer, are on your own.
I was told delivery would be 7 to 14 business days. Now, weeks later, I am still waiting.
When I contact bb.com, they couldn't care less. They claim that once it is in the hands of DHL, they have no obligations.
THIS IS WRONG.
As the merchant who has taken money from a customer, THEY HAVE ENTERED INTO A CONTRACT WITH YOU AND THEY ARE OBLIGED TO ENSURE THE CONTRACT IS FULFILLED.
If you do not receive your goods in time, contact your credit card company and report your paid for goods have not arrived. They will refund you and then they will take up the matter with bb.com on your behalf.
This company does not care about its customers. Once they have your money, you are worthless to them.
Do not let them get away with it."

"I never had a worst experience.
A great cheating by Bodybuilding.com store and DHLParterns in organised cheating. They literally loot people. I ordered a ON WHEY protein 10 pounds and paid $57.17 extra for shipping.
They promised it will be delivered in 8-20 working days without any extra charges
Now more than 20 working days I got a call from the India post-office that I will have to pay another INR 4012 ($80.00) for custom charges.
Means the product which costs 99.97$ now finally costs 99.97+80+57.17= $237.14 means 2.3 times the original price.
Great cheating, FRAUD.
The delivery boy (Post-Man) even came to my house with the product and asked for custom charges INR 4012.00. I denied. Why should I pay. If Bodybuilding.com booked order by DHL Couriers then why deliver order by post-man (Post office guys) ?????? This Bodybuilding.com store is cheater, fraud. They will show lesser price on website even offer some freebies to trap people and ultimately charge 2.3 times.
Super fraud people.
Chearters.
Dacoits
Please don’t buy anything from BodyBuilding Store.

I need full refund amount $147.14
"

"DO NOT ORDER FROM BODYBUILDING.COM IF YOU ARE FROM INDIA:
I am sure BodyBuilding.com is a great store, with a good selection and great articles too. However, if you are not in the US, particularly if you are in India, you should definitely stay away from them.
My order was for a small lot of Arginine and Glutamine and I asked for free shipping on 30th August. I am still waiting for it (in Nov 2012) and have had two chats with their reps, attempted to contact DHL, their shipper and I have been told that they cannot track it. Apparently if it is less than some weight (I think 2.5 lbs or something like that) you are
basically up the proverbial creek without a paddle.

Pick a local online store and save your money!
"

"Bodybuilding.com is probably the cheapest place I have found for proteins and supplements. Plus, you can search by sales and clearances and get products that also come with a free promotional product. That is amazing. I didn't really know what I wanted the first time I used it but there are enough forums, descriptions, and advice on the site to give you everything you never knew to ask about a product.

I have bought 2 things from Bodybuilding.com, both were protein. Both were not only shipped out immediately but arrived at my house within two days. (I ordered Wednesday around 9 pm and it was waiting at my door after work Friday.) They definitely promise low and deliver high.

I can't speak for this product yet but my last product gave great results. For price, quality, speed, this is hands down my choice. "

"I was happy customer of Bodybuilding.com in the past. However, it seems that things went much worse now. I placed my order on April 21 2012 and promptly received an e-mail stating that my order had been shipped - with DHL tracking link. However, this link did not produce any result - DHL did not know about this shipment. Now half a year later after huge number of e-mails to their customer service order is still not there. All e-mails are extremely polite and completely useless. They always write more or less the same things but never try to investigate what actually happened. Of course, there is no talk about potential reimbursement.
I will never buy from this vendor again and will not recommend this site for any overseas buyer. Customer service is just useless. If you would read the whole e-mail chain between me and their customer service, you would just laugh like crazy. Never agin will do business with them."

"Great selection of products, competitive prices, UPromise rebates, accurate and fast. I can't ask for more."

"My goods arrived in New Zealand 12 days after ordering which is perfectly acceptable. The price was excellent (best I could find) and the product is great. Will definitely be using them again."

"Ordered 1MR and a new blender bottle on two-day shipping because I'm headed back to school soon and didn't want to be without the new items. Placed the order at about 1 p.m. on Monday, Sept. 17. All items were at my house the next day! I was very happy with the speed and service. "

"price is cheap and shipping is fine. I got my order wrong and wanted an exchange everything was unopened and I shipped it the next day and so I thought this was going to be easy and going to take at most a week. It took about 3 weeks 20 emails 10 different customer service rep. Even after calling in it did not help. I like their quick email reply but those reply were useless and full of annoying Thanks you and I'm sorry and it should be here in 24-48 hours then 3-4 days like any of that resolve my problem since they cannot keep their word. They gave me all of these false Time frame that only causes me to get more angry. Even when they finally get my product in they ended up giving me store credit and not do the exchange. I immediately emailed back saying I want an exchange and the paper clearly stated that. The rep emailed back saying that is nothing on the paper that says it. I emailed back saying that it is on the same paper as my order number and my contact information so if you had return my item to me with the correct order number you must have seen the notes. He replied saying that he cannot exchange product only issue store credit...
Yes i would shop because they have cheap and good stuff But think twice before ordering because you do not want to return or exchange."

"I've placed an order more than 1 month ago and still haven't received it. When I reached out to customer service they told me that the information regarding delivery dates(8-20 business days in my) was wrong. It actually takes 8-20 business days plus 3-55 days depending of the country! They never mentioned that information anywhere on their website and when I asked for a refund they said I've to wait for my order to arrive first! A complete disregard for their customers. NEVER AGAIN!"

"Products and pricing are good. Until you have to deal with customer service. The right hand doesn't know what the left hand does. There is zero communication, no one knows anything. I spent 6000 over the past 12 months with them but when it came to resolving a problem with an order it took a week, talked to 8 different people who gave 10 different answers. For my frustration was told to be respectful of the staff when they cant read or answer with any kind intelligence. It's unreal. I will never order from them again. EVER. I'll pay GNC prices instead."

"bb.com sucks, when your ordered product will reach your city their courier company will call you and will ask you to pay another 5000bucks to receive it, that's what happened with me and even when i paid for fastest mode of delivery i got my stuff 2 days after the expiry of time period. ill rather go for ebay next time , im very much disappointed "

"I placed an order and received products as described. As I had ordered over $75 worth of merchandise, I received a free product of my choice. "

"They kept my money for orders I did not place, several customer service agents (who were nice) made promises of returns (including Supervisor Kyle Shirley), but in the end just strung me along for months. They can be nice and sympathetic, but in the end I am worse off than I was due to time wasted and the fact I still got shafted for around $140. due to an error in their systems (as explained by the first person I talked with). DO NOT trust them to keep their word. DO NOT trust them with your credit card info. DO stay clear of them.

Note: Invoice # is one of the orders. I don't have the dates handy, so the date involved is not accurate, but is the date of the first contact I made with them."