"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"The experience that i had was pleasurable and with a very professional assistant. Very helpful even though the OEM part was kind of difficult to locate. We figured out the confusion and was able to order the correct throttle cable. Kendra was very nice and more than willing to help. I will definitely recommend your company and I know I'll be calling again, as do I own an old boat."
"Got the parts I need always shipping is fast"
"Good customer service … found part I needed"
"and delivery was within a week. No issues, thanks for your help with this."
"Had what I needed when no one else did. Fast delivery and great pricing. "
"I placed an order for almost $200. in items. Now I’ll wait and see."
"Immediate satisfaction when wrong part ordered! I always buy from Boats.Net."
"great prices and fast shipping "
"I very like Boat.net. Easy looking for Parts."
"Always good to work with thanks"
"From ordering parts, to delivery to customer service this has been a complete waste of time and money for me. I decided to order from boats.net since they claimed to have the fasting shipping option available, even if it was a few dollars more for parts and shipping. The parts got lost in the mail. Boats.net made me wait a full week before shipping out a replacement that I still had to pay for, so now I’m behind schedule. When the replacement part finally arrives it did not fit as described so I had to order a different part. I spoke to them on the phone to explain why the part they claimed would fit did not work and exactly which part I needed. I paid for expedited shipping again which basically means nothing. When the part finally came in it was the wrong ignition coil. I had to call again and explain that they sent me the wrong part and asked them to verify it is the correct one before shipping another one. I had to pay again for the correct part. I have paid for 4 parts, expedited shipping (minus the return label, they actually agreed to cover that expense) not received a single refund, and still waiting for the final parts to see if they got it right this time. At the end of all of this they still won’t give me a discount or future credit because of Yamahas pricing. This has been a huge waste of time and money and I still don’t have the part in to fix my boat going on 1.5 months. What a joke!"
"A bit cheaper than other sites AND FREE SHIPPING was the clincher! However, with ZERO notice or reason, my order was cancelled. Pretty poor customer service/comunication"
"Order taker was friendly and knowledgeable"
"Items in stock at fair prices.Fast shipping!"
"Your shipping cost are very high. "
A rep from Boats.net, BrittanyBraswell, has responded:
“Good afternoon Jonathan,
I was looking through your orders and see that the first two were not the correct part per your vehicle, I see we spoke to you on the last item and were able to confirm fitment with a live technician and got the expedited shipping waived and it on the way to you right now. I see your refunds will go back into your account when we have the incorrect parts back in our warehouse. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
”