"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Ordering has been easy in the past. This time I had difficulties removing items from the cart - then completing the payment process. I’m hoping it was temporary- and will Definately try again when I need more parts!"
"I ordered some filters for my Yamaha Outboard. Prices were good but shipping expensive. I can buy locally at the same price with no shipping but I would have to make a trip to the store. They have a good reputation so I thought I'd give them a try. The order went thru but they are asking for a review when the order hasn't been delivered yet. "
“We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.”
"The reason I gave only 3 stars is you are unable to track the package and shipping it very expensive for a couple of small parts "
“We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. Please allow 7-10 business days from the date the package shipped for it to be delivered. If the package is not delivered within this time frame, please reach out to our customer service team via phone. We thank you for your business and hope that you give us another chance.”
"Spent extra money on delivery to get it here, already two days late and not in time for the trip which means I don't have reverse on my boat. Definitely disappointed. "
“We apologize for any inconvenience this delay has caused. A replacement order has been set up for you. If you have any additional questions or concerns, please reach out to our customer service team. ”
"Pay for Expedite shipping 1-3 days. More than a week has passed and haven´t received it yet. Don´t pay Expedite it doesn´t worth the money t"
“We apologize for any inconvenience due to the carrier delay. We have refunded your shipping costs. Please allow 3-5 business days for the refund to be processed back to the original method of payment. If you have any additional questions or concerns, please reach out to our customer service team. ”
"It appears I was charged twice for my product, once for the product and again for the product plus shipping ... Hoping it gets credited back to my account soon."
“We apologize for any inconvenience this may have caused. We were only able to find the one charge for the total of your order. The additional charge should fall off of your PayPal account within the next 48 hours. If the charge does not fall off, please contact your financial institution. If you have any additional questions or concerns, please contact our customer service team. ”
"Great customer service and super fast delivery!! Thanks "
"fast and pleasent just as explained"
"Your site is second to none, detailed diagrams and most parts in stock! Love it, I purchased a new 2015 135 Etch and you did the rigging back in 2018, returning customer since. Andrew Mackhrandilal"
"Great service, Dave went above and beyond to look up my parts"
"At least you had it for another price in stock - thanks!"
"This us my first time ordering from Boats.net. Chad was great in researching parts for my 40 year old outboard. Very pleasant experience. I will recommend Boats.net to others. Great job!"
"It's nice to be able to find quality parts and older than with ease."
"Looking for a key for my boat. I texted them and the next morning they immediately got back with me and tell me which one I need. Awesome service! "
"Had all the parts I need to rebuild my 225 suzuki sucking water into the oil. Doing a whole gasket swap and pulling the block. Wish me luck. "
A rep from Boats.net, BrittanyBraswell, has responded:
“We do apologize for any issues you experienced during checkout. Our team is in the process of updating our sites in hopes our customers have no other issues during checkout in the future. If you experience any technical difficulties, please reach out to our customer service team. We hope to hear from you soon.”