"Best place to buy knives online. Prompt Order Fulllfillment. Fast Shipping. OUTSTANDING CUSTOMER SERVICE!!! There was an issue with my recent order and BLADE HQ stepped up to take care of the manufacturer QC issue on my behalf. Thank you Wendy in Blade HQ Customer Support! You are great at your job, a true professional. I will continue to buy from Blade HQ and I would recommend Blade HQ to all EDC pocket knife enthusiast!
"
"About a month ago, I ordered a Cold Steel Magnum Kukri Machete to do yard work since where I live, it had rained hard. The shrubbery grew thick. Almost 2 weeks had passed until I contacted Ms. Kim F. in Blade HQ Customer Service Department. She helped me track down my package only to find out it had gotten lost in transit to Hawaii, where I live. She waived the shipping cost and re-sent another one of which I did receive it just yesterday (05/01/2024). Kim’s persistence, professionalism, kind and thoughtful demeanor in tracking my package from start to finish, makes me want to continue to do business with Blade HQ for all my cutlery needs. “Mahalo Nu’i Lo’a (Thank you very much) Kim and Blade HQ for your Excellent Customer Service!
Russell Amina, Pearl City, Hawai’i"
"I spoke to a customer service representative named Hannah
on Monday 04/29/2024 regarding a damaged product I received.
I also wanted to know the shipping status of 2 orders.
Hannah was very proficient and patient with answering my questions.
She immediately sent me an email with a tracking #. I was totally satisfied
how she dealt with my issues. She is an exceptional customer service representative."
"Over the past year I have purchased several high-end knives from BladeHQ.
Their product selection is very good and their web site is well designed.
When it comes to customer service, they are excellent.
I recently dealt with Hannah in customer service regarding an exchange. She was very knowledgeable and helpful and took time to review options with me.
I plan to continue shopping for knives exclusively at BladeHQ. "
"there was some confusion on the knife model i ordered and hannah y. at cust. service quickly worked with me and made it right. great cust. service and response time."
"Hannah Y should be cloned about 1000 times. She is quick to respond, friendly and professional. Knows her stuff and was quick to give me answers to my questions and not the whole... well, that depends... type of answers. :D thanks Hannah Y. you are one of the reasons I'm ordering. :"
"Products are of exceptional quality and durability. The customer service I have received here over the years has kept me as a repeat customer for a decade and I always recommend Grindworx to friends and colleagues. I use their blades for recreation and professionally. Amazing team here. "
"I missed signing up for the BladeHQ Blade Club and reached out to the team. Hannah Y. was able to get my account squared away and update my points; I wasn't expecting that. Super happy!"
"Kim with bladehq helped out with a mistake I made on my order. Went above and beyond!!!"
"I had an issue with a knife i ordered, Kim took the email solved my issue. Great customer service."
"BladeHQ is a pleasure to deal with. Customer service is great and responds quickly to all questions. Great prices, fast secure shipping. Outstanding operation."
"I'm from Czech Republic.
I was hesitant at first to order a knife from a distant American online store, but I had no problem at all. Great communication from Kim F. , and fast delivery in 13 days. I got a knife today. For me, the perfect online store with a knife and no fear of ordering from such a distance.
Best regards, Petr.K Czech Republic"
"I had an issue with a fixed blade knife that comes with a sheath. However, the sheath was not very secure and slips off. I called and spoke with Wendy who promptly, efficiently and kindly provided me with a credit on that knife. There was also an
issue with a KaBar knife which had a blemish on the handle. Wendy also graciously provided me with a credit for that knife.
I cannot thank Blade HQ enough for their exceptional customer service and for employing such efficient, caring and considerate people like Wendy. Please commend her for a customer service job VERY WELL done! Thanks again Wendy!"
"I have been a Blade HQ customer for some time now, and I want to let everyone know that you couldn’t find a better place to purchase knives on the Internet.
Service is top notch, with great selection and fast reliable shipping.
Recently, I purchased a knife but had second thoughts about it, and decided to cancel my order. After reading some reviews, I decided to give the knife a try. I contacted Blade HQ via email, and spoke with Sharon, one of their service representatives. She was super helpful and cancelled my order and refunded my money. Surprisingly, I received the knife after the order was cancelled, so I contacted Sharon once more to see if she would reinstate my original purchase. Not only did she do so, but gave me a discount due to the confusion with my order. That is some great customer service.
I would highly recommend Blade HQ for your knife and associated item purchases.
Thanks to Sharon and Blade HQ!"
"I made a mistake on my order and didn't realize it until after I received an email stating the items were packed and waiting to be picked up by FedEx. I sent an email asking if the order could be corrected before it shipped. Sharon chased down my order and stopped it from being loaded on the truck in the nick of time and then cancelled and refunded it so I could resubmit the order correctly. All of this on the Saturday of Easter holiday weekend. Honestly, I wasn't even expecting to get a response to my email until Monday at the earliest. Sharon went over and above to fix something that was entirely my fault, just great, awesome, excellent customer service, the kind that is rare these days and compels me to leave a public acknowledgement for the first time ever.
Thank you Sharon and BladeHQ. "