"everything was fine. i am happy with the experience so far."
"Needed a textbook I couldnt find anywhere else"
"Took my money, then took a long time before telling me the books weren't available and I am still not sure I have gotten any refunds."
"All Things went smooth with purchasing."
"I’ve been looking for this reference book on the early Aston Martins and I was very pleased to find it here, brand new no less. I don’t know why it’s so much less expensive new (US$65) vs used (US$200+), but I’m certainly not complaining.
The website is easy to use and works perfectly.!"
"It was very easy to find the textbook I needed"
"Ordered and got a notice that the item wasn’t available but you were going to keep working on it. I’m worried it won’t ever come as I haven’t heard anything further."
“Good morning! We do certainly apologize for the delay with your order. At this time the publisher/vendor has not released an exact delivery date for the item. Feel free to contact customer service at 888-388-9909 for an update at anytime. We value you as customer and appreciate your business. Thank you -Beth”
"I ordered a book and nearly a week later I received an email that it wasn’t in stock. I chose to cancel and order from someone else. I really dislike companies that don’t keep their stock current on their website. I lost a week waiting for you to tell me that you didn’t have the book after all. I don’t plan to be back."
“Good morning! We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. The book you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. If you have any other questions or concerns regarding your order, please reach out to customer service at 888-388-9909. Thank you for being a valued BiggerBooks customer. -Beth ”
"Well designed website, book titles are easy to find.. "
"My book was not shipped until a week after my order was placed and took several weeks to reach me. The book was described as new; it appears to be unread, but the cover is scuffed, and some pages have staining. It is 30 years old, so such aging is not a big surprise, but mention should be made in the description."
"Very easy to get the order processed, explained in detail, and then placed--followed by the message that the order is now in the works! I was in and out in less than two minutes."
"I made an order with quite a few books included. They came faster than expected, and they were all in really good shape. I was very satisfied with my purchase, and would definitely recommend them to others, and plan to buy from them again in the future. "
"So easy, the process was seamless. Thanks!"
"You sold me a book and then told me you don't have it."
“Good evening! We're so sorry that we were not able to fulfill your order. While we carry thousands of items in our facility, we are not able to carry every item. We have added some in-store credit to your account to make up for the inconvenience. This credit can be used on any future order and can be found on the final checkout page. If you need any further assistance with your order, please contact customer service at 888-388-9909. Thank you for choosing BiggerBooks. -Beth”
"Site easy to navigate,rep helpful,book hard to find elsewhere,overall excellent experience"
A rep from BiggerBooks.com, Beth - Customer Service, has responded:
“Good afternoon! We apologize for the inconvenience and frustration this must have caused you. Your order was placed on 03/29/21, since we were not able to locate a copy of ISBN 9780962486487, a full refund was issued on 04/01/21. If you have any further questions, please contact customer service at 888-388-9909. Thank you for being a valued BiggerBooks customer. -Beth”