"i placed my order for a book that was shown as being in stock. on the fifth full business day of processing i received an email stating that in fact the company does not have my book and i am expected to wait an indeterminate amount of time for it to be back in stock. i contacted customer support and received an obviously copy/pasted response about standard processing time (3-5 business days) that completely ignored my situation, description, and problem. i sent another email asking for more specific information about my order and got the exact same response. i then sent a third email informing this employee that this was the fifth business day of processing and what i was being told suggested that it would have been shipped the next day. the employee responded that yes, i was to expect my order to ship the very next day, but it may or may not happen and thats just the way it is. she said if i didnt want to wait i could cancel, but i dont want that. i want my book. i could have ordered it from a number of different sources when i ordered it, but i chose biggerbooks. now its not available anywhere. so from my customer's point of view biggerbooks lied about being in possession of my book, did not live up to its own processing standard, was very rude to me for inquiring about my book, would not provide any information on the details of my order, but was more than happy to take my money. oh, and i still have not received my book or any other information regarding my order. my order was placed on 5/5/21. my last communication with customer support was on 5/12/21 when i was told to expect shipping confirmation the next day maybe, or maybe not. this was a surprisingly bungled experience that could have been made much better with honest communication and respect. "
"Disappointing. Being closed on Saturday and Sunday lessens their turn around time. Not having the book they list is annoying. Will not bother with them again."
“Good afternoon! We do certainly apologize for any inconvenience you may have experienced with your order. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. The title you ordered is no longer available therefore your order was canceled and our website has been updated. If you have any additional questions or concerns, please contact customer service at 888-388-9909. Thank you -Beth”
"I almost ordered this book from my school for double the price!
times are tough and cutting expenses is paramount!
Looking forward to receiving the book and i'm interested in how long the shipping will actually take."
"I ordered a package about 2 weeks ago and was told that the shipment was delayed. The customer service has been nice and upgraded my delivery level but as of right now it really doesn't change anything. If a package is premium or standard there really is no difference unless it gets home.
I hope this is just because I ordered a niesh book."
“Good afternoon! We do apologize for the inconvenience this has caused. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. In cases like this , we would suggest to cancel the order for a full or wait until the item is available again for shipment. If you need any further assistance, please contact customer service 888-388-9909. Thank you for being a valued BiggerBooks customer. -Beth”
"Excellent price compared to other sellers "
"Very user friendly site with very reasonable prices."
"WHY NOT LOGIN WITH GOOGLE ACCOUNT INSTEAD OF FACEBOOK LIKE 99% OF OTHER ONLINE SERVICES. I DID NOT WANT TO CREATE AN ACCOUNT. I WAS ABOUT TO GO WITH OTHER SELLERS, BUT YOU OFFERED THE LOWEST PRICE, ALSO, YOU SHOULD OFFER GOOGLE PAY, APPLE PAY, ETC..
VERY LIKELLY I WILL NOT PURCHASE AGAIN FROM THIS SITE."
"It was great! Thanks I will shop here in the future."
"Fast and efficient, Thanks"
"You had the book I needed at the lowest price and I didn't have to support Amazon! That makes me very happy."
"Ordered and they cancelled "
“We're so sorry for the inconvenience this may have caused. Do you a change in the availably with the supplier your order was cancelled and refunded in full. If you have any questions regarding your order, please contact customer service at 888-388-9909. Thank you for shopping with BiggerBooks! -Beth”
"We are dealing with experts here. BiggerBooks knows what it's doing!"
"Was super happy to find these books in stock for such a great price."
"Having to reset expired password is cumbersome. How about allowing checkout as a 'guest'?"
“We do certain apologize for any inconvenience you have experienced. We do require each student to create a account, this helps students manage their textbook rentals as well as their purchases. If you need assistance with your password, please contact customer service at 888-388-9909. Thank you for choosing BiggerBooks. -Beth
”
"Why did you offer a book for sale on your site that you didn’t have? My account was charged, I waited and then it was cancelled and I was refunded. Why did you offer it in the first place? You held my money while you looked for one? That’s not serving your customers in good faith. "
“We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. Your order was canceled do to the change in availability by our distributors, We appreciate your business and value you as a customer. Thank you -Beth”
A rep from BiggerBooks.com, Beth - Customer Service, has responded:
“Good afternoon! We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. At this time the item you order is currently out of stock with the publisher and currently has no estimated delivery date. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. I have upgraded your shipping method, at no charge to you, to make up for some of the delay. If you decide you would like to cancel the order, please call customer service at 888-388-9909. Thank you for being a valued BiggerBooks customer. -Beth”