"Bicycle Buys was great. I ordered a colorway of the bell sanction that was discontinued and hard to find they were there to help. quick shipping great price and customer service was on point. dont let the other reviews skew your opinion they are a great company to buy from and i will definitely order from them again. "
"ordered a tire, shipped fast. ordered two more "in stock". a week with no shipping. I emailed. They replied "we only have one in stock we emailed you or left a voice mail about this". no they did not. I replied, "ship the one you have in stock". they said nothing. Their website still lists the tire as in stock. I emailed again, a full 2 weeks after I paid them."
"I was going to just throw away one of my favorite helmets a Giro Xar that had a broken fit system (a little plastic tab broke) and wouldn't stay in place any longer. I figured I would check and see if these parts were available anywhere and not only did BicycleBuys have the part, they were a 1/3rd of the price of everyone else. I thought since the part was so much cheaper than everyone else it was probably some knock off junk, but i would see. It arrived in the mail very quickly and was a factory part from Giro. I will be purchasing from these guys again in the future! "
"I placed an order with Bicycle Buys and had a problem with it. They responded right away and put me in touch with the manufacturer (via a three-way email thread) and got the problem fixed right away. Vee Tire Co. were quick and easy to deal with too!"
"ordered 2 tires.
received email order acknowledgement.
waited a few days, no tracking number or ship notification.
called and was told ya you were the next person I was going to contact we only have 1 of the tires.
I said cancel the order I need 2 tires he said he would credit the PayPal and they did immediately.
Bottom Line: good company, good prices, don't use the website just call them to verify in-stock.
"
"Just no reply to mails. No item delivered. crap."
"I was scared with all these reviews, i emailed them to see what’s up with my order and it went out the next day. Got my helmet the day after of course in new edition!"
"I ordered a pair of shoes and had to cancel the order a couple days later. They immediately answered the phone and canceled the order without questions or frustration. "
"I found this website had the lowest price by far on a pair of pedals I was planning to purchase, so I ordered. I then realized their website has no order confirmation or tracking information, though I did receive an email.
I did receive the product I ordered, but it was 100% obvious that this was an open-box product—someone had already opened the box and removed the pedals from their wrapping. The pedals were mailed in an envelope, and the box looked like it had been put in a washing machine—it was thrashed. The pedals were loose in the box, so they were smashing/scraping into each other, and this arrived with anodized color gauges/scratched off. I am ****—I don’t like buying used gear for top price, and I don’t like paying good money for items that are damaged.
The seller has not responded to my email, and I am going to file a claim against them though my credit card company "
"This company allows buyers to believe that their bmx bikes are in stock when they are in fact Not in stock. The website clearly showed the bike my son wanted was in stock and allowed me to purchase the bike at the cost of almost 400.00. When I did not receive a shipping notification I called to check on it. That is when I was informed that the bike was actually out of stock until June (currently April 20th.) However, on their website as of today the bike shows out of stock but says that it will be back in stock THIS Week. That is so misleading. When I confronted the manager about this, he blamed covid-19 for his inability to manage his inventory properly. Because of this, my son's birthday is now ruined. And to top it off, when I respectfully expressed my frustrations, the manager HUNG UP THE PHONE on me! I highly advise anyone who is considering buying anything from this company to save your money and shop at a reputable shop with customer service reps who can show some dang respect! I chose to go against all the bad reviews I had read on this place. But I should have listened to my gut and never bought from them to begin with!!!!!! "
"I ordered bike tubes. They leaked. Talked to customer service and they said they would test the new replacement tubes and send out 2 new ones. New tubes arrived with exactly the same problem as the others they leak. No one checked the replacements or they would have seen the problem. They have cheap prices to go along with their bad service promises. Stay away.
"
"So I purchased a pair of biking shoes, when I received them, I didnt like them so I wanted to return them. I called for a return shipping lable, they said it's my responsibility to ship them back, ok fine it cost me 13$ to ship back and then they didnt reimburse me the total of the shoes they shorted me 8 bucks. I dont even care they can keep the F****** $. Its not worth the call & fight for it. That's the last 8 bucks they will EVER get out of me. NEVER AGAIN. THEY ****!!!!"
"I was looking for a specific previous model year bike; they were one of the only places that had it. They went above and beyond to confirm the model and features. Shipped it quickly, and even free - all the way to Texas - to honor an erroneous post on their website. LOVING my new Cannondale Adventure 2."
"I will never buy there again !!! I purchased a fizik MTB shoes and after my second ride I had problems with the boa system. Called customer "
"I bought a pair of tires from this merchant. Two days of use and two flats. Both tires are defective with one of the tires had the bead rip right from the rubber.
They gave me the runaround on getting replacements.
**** poor operation."