"Ordered Elura 90 from bestdigitalonline.com. When I called the next day to confirm the order, I was asked to purchase accessories. I refused, they then asked me if I wanted to purchase a battery. I said no, the CS rep told me the camera is only a camera with no battery. I immed cancel the order. FRAUD, misleading. Stay away. Go to bhphotovideo.com, they are recommended by Canon. They may cost a bit more, but the assurance is worth it. "

"The following is a copy of the complaint that I submitted to the Better Business Bureau:

"Best Digital Online has posted on their website (www.bestdigitalonline.com) a Panasonic AG-DVC60 camcorder at an advertised price of $1599.99. When I called in to order, they asked me what accessory package I wanted with the camera. I responded that I only wanted the camera. I was informed at that point that the camera for $1599.99 was the "wholesale" version, which he described as only the physical shell of that model and not a functional camera.
I explained that the website gave no indication that this camera was anything different than a functional retail version, and if I had processed my order online instead of calling in, I would never have known any different. The rep then told me that at the end of the online order process I would have been instructed to call in for verbal confirmation. When I confronted him about this misleading business practice I was told to have a nice day and that was end of the call.
I have never reported a business before, but I have also never encountered such blatant false advertising as this."

I hope this helps someone.
"

"Bait and Cancel. Did not want higher priced options, so after being told item was in stock and would be shipped, received email saying out of stock and order cancelled"

"A TERRIBLE EXPERIENCE!!!!!!! I ordered a high end Sony Camcorder from them. Their website said the item was in stock. The online sale went smoothly and then the next day I got an email from them telling me to call and verify my order, which I did. I verified with the customer service ass. if the item was in stock; he said yes and that it would take 7-10 days to show up. A few days later I get an email from them saying they are cancelling my order because they don't have the item in stock and that they don't take backorders. I then called them back pretending to be a new customer and told them I wanted to buy the Sony Camcorder but wanted to verify that it was in stock. The customer service ass. said yes it was, I then told him I already purchased it and to take that camcorder that is in stock and fill my previous order with it. He said he couldn't do that so then I told him to take that camcorder and shove it! STAY AWAY FROM THEM AT ALL COSTS!!!!!"

"To relate my experiance with this store, let my just post my e-mail after I CANCELED my order.
--snip--On 04-29-05, several hours prior to your posted business hours, I placed an order for a Sony DSC-V3 digital camera. I checked the on-line order status, which read “Received.” Later that evening, the order status had changed to “OK.”

I intended the camera for a job related training course in police photography that starts on 05-10-05. At the time I placed the order, I fully expected to receive the camera in plenty of time to familiarize myself with its operation before the course started.

On 05-05-05, a full week after I had placed my order, during which time the on-line order status had continued to be “OK,” I received an e-mail saying that there were “Processing Problems” with my order. I checked the on-line order status and discovered that the status now, indeed, said there were problems. Because I did not see the e-mail until after your business hours, I was not able to contact your company by telephone until you opened on 05-06-05. At that time, I spoke with a customer service rep who verified my shipping address and obtained the three digit security code on the back of my credit card. When I asked, he could give me no explanation as to why that information was not asked for at the time of my order or why it had taken a full week before anyone made any attempt to contact me to resolve the problem. However, when I explained my need for delivery by 05-10-05, he assured me that he would process the order immediately and would provide a free shipping upgrade to 2-day express so that I would get delivery at least on the day the course started.

Imagine my frustration when, by that evening, the on-line order page still showed that my order status as “Processing Problems!” My order STILL had not been processed!

You are closed on Saturdays and, although there was no notice that this would be so, you also apparently stayed closed on Sunday 05-08-05 for Mother’s Day. So, as soon as you opened on 05-09-05 (the day before I absolutely needed the camera and well after I should have received delivery) I called to attempt to resolve the problem. When I was finally able to get someone to answer the phone (at 10:10), I was told that “the system is down right now” but someone would call me back within 15 minutes. 25 minutes later, I called again. This time I was told that only someone named “Robert” could help me, but he wasn’t in yet! I was told he would be in and call me back as soon as he got in and that would be within “30 minutes at the latest.” 35 minutes later I called for the third time. I asked to speak with “Robert” and was immediately put on hold (obviously he DID NOT call me back “as soon as he got in”). After waiting on hold for TWENTY MINUTES, I hung up and called the forth time. This time I was again told that “Robert” was the only person who could help me and “he got in late and had a backlog.” Seeing as I had been hitting re-dial continuously from before your opening until I got someone to answer, I’m sure that I was the first call that day. But, apparently, others in “Robert’s” “backlog” were more important than me.

Needless to say, if my attempts to actually purchase a product that you advertise for sale is that much of an inconvenience for your company, I would be a rude person indeed to continue to burden you with my business. I would hate to gain a reputation of being rude or burdensome, so I of course canceled the order.

It struck me as kind of funny, though. Within seconds of hanging up, I again checked my on-line order page. My order status was “Canceled.” Apparently, processing THAT request was no burden at all.

After a few moments of visiting every on-line store rating site I can find, I will order my camera from another dealer. Tomorrow, I will figure out how to complete a photography course without a camera.
--snip--

Needless to say, all I can recomend is STAY AWAY!!!"

"Absolutely the worst online seller around.

Placed the order for a Mac Mini on Feb. 27 (site indicated it was In Stock). After calling to confirm, I was told my order would ship after being contacted about insurance. Fine, whatever.
After 4 days of waiting, I called them back, asked about insurance, another $60. That's a drag, but fine. I couple days later the site still had my order noted as "processing", I called about this, and was told the server just hadn't refreshed, it was shipped the day before. I was told to call back the next day for a tracking number. I called the next day, and was told they couldn't get a tracking number until Monday (it was Friday, there was nothing they could do, because it was a short day or some lame excuse). I called on Monday (I had ordered 3 day shipping, this was more than 2 weeks later), ask for my tracking number, and was told it hadn't been shipped. I told them I wanted to cancel my order, and they asked if I didn't want to just upgrade the shipping for free instead. I was like wtf if they're never going to ship it what's the point in that? I said no, give me my money (they had already charged my card for something that they hadn't shipped). I was told I would be credited the next day. After 4 days I had to "remind" them to send me my money back.
What awful customer service...please save yourself the stress and don't buy ANYTHING from them..."

"Order was placed on 3/4/05. Order was cancelled on 3/22/05 due to failure of Best Digital to ship the item, even though I had been told for more than 1 week that the item had been shipped."

"PLACED A ORDER FOR A PIONEER PLASMA TELEVISON RECIEVED IT WITHIN A WEEK AS PROMISSED,THIS IS THE SECOND TELEVISION THAT I ORDERED FROM BEST DIGITAL ONLINE SO AFTER TUMBLING OVER RESSERRATINGS.COM I FELT LIKE I HAD TO EXPRESS MY EXPERIANCE. THANK YOU"

"I ordered a 50 DLP television. The price was the best I could find. I purchased a 3-year extended warranty, which was also less expensive than other stores. My only problem was the shipping company they used "SEKO INTERNATIONAL" It took them three days to pick it up and then it was at their warehouse one hour away from me for seven days before I received it.If I were to buy from them again I would only request a different shipper. TV was new in the box perfect condition and contained my extended warranty. I was nervous after reading other reviews but over all I figure it is the cost for saving so much on my purchase."

"Best Digital online is the worst online store i have ever dealt with. I was impressed with the low price of the digital camera i was ordering but when they posted no tracking number and also they required a phone confirmation i was disgruntled. I had to call 3!!!!!!! times to even find out what the status of my order was. The first time i got jostled around between customer service and sales and on hold and eventually was hung up on. The same thing happened the second time. But finally on the third try after being on hold for a good 5 minutes or more. I found out that the digital camera i was ordering from them was on backorder and they wouldn't get anymore until a week from then. Oh i also had sent them an email asking for the status which i also got no response to. The customer service sucks for this company. Please never order from these people. Go to a reliable seller. It will save you time and the stress of having to talk to idiots."

"I had ordered a laptop from this company around 9 PM PST or 12:00 AM EST. However, i made the mistake of not checking the company customer reviews out before I ordered it. After having read about the horrible experiences other customers have had, I decided that it would not benefit me at all to go ahead and go through with order from this company. Gladly, I called first thing the next morning and I told the lady that answered that I had just ordered from the last night and that I wished to cancel my order. She put me on hold and got back to me promptly and said that my order had been successfully canceled and nothing was charged to my credit card. I even got an email from the confirming the cancellation of the order. So in the end, i was relieved."

"I ordered a Sony KD-34XBR960 34" Super Fine Pitch XBR Television at a great price. I recieved an email immediately confirming my order. However, the email was a bit confusing and appeared to imply that I needed to call the company to confirm my order. I did so learned that this was a necessary part of submitting the order. The salesman proceeded into a long discussion on the extended warranty that I should purchase. I respectfully declined and the salesperson proceeded to argue with me. After we got past that, the salesperson told me there would be a $200 insurance charge. Insurance charge? What's that about? The salesman told me it was clearly on the website and I must have been blind (he actual said that). I told him I wasn't about to pay an insurance charge and that any additional charges should have added in when I submitted the order over the web. The salesman was very angry and told me that all companies charge insurance. I never heard of this. I told the salesman to cancel my order. He hung up on me! Didn't even acknowlege. I had to log into the website to verify my order was cancelled. I wouldn't be surprised if they charged my credit card anyway. Stay away from this company! I went with this company because they had a good rating on CNET and were on their preferred list of sellers. Bad idea on my part. I also informed CNET. I got a message on my voicemail from BestDigitalOnline that they wanted my business back. Too late - I ordered from another company."

"I ordered a home stereo component. This may be the worst online retailer I've ever dealt with. The fun included:
*Told incorrect information several times.
*Overcharged (over their stated price) for shipping.
*Shipped USPS (if they really shipped at all) when I specified FedEX.
*Claimed my address was not valid (received dozens of items at it before), and yes they had the right one recorded.
*Demanded that I register my shipping address with my CC company (that was a first).
*Poor customer service skills on the phone, for example, putting you on hold in mid sentence."

"They indicated the item was in stock. I placed an order and got an email back asking me to call and confirm my order. When I called, they said the item was back ordered. I cancelled the order."

"This company offered very close to the lowest price on a LCD TV I wanted to purchased. Their web site said they had it in stock.

The S/H charges were VERY expensive.. $200 for UPS Ground, $250 for 3 day FedX. Due to the value of the purchase, I paid the extra $50 to get 3rd day.

I figured they would process my order on 7/6 - The Tues after the 7/4 holidy.

Well they didn't and that's where the problems started.. they called me on 7/8 to "confirm my cc", then they said they would ship it out on 7/9.

I called on 7/12 to find out if it had shipped, and they told me "oh, we were going to call you we're out of stock right now, but we can ship it out today or tomorrow" -- so at best I would have received it on 7/17.

I think I found out what the "Jerky Boys" are doing now, they're running a lame web site outta NJ -- they had a horrible Jersey 'tude!

I would NOT recommend doing business with this company.
"