“To relate my experiance with this store, let my just post my e-mail after I CANCELED my order. --snip--On 04-29-05, several hours prior to your posted business hours, I placed an order for a Sony DSC-V3 digital camera. I checked the on-line order status, which read “Received.” Later that evening, the order status had changed to “OK.”
I intended the camera for a job related training course in police photography that starts on 05-10-05. At the time I placed the order, I fully expected to receive the camera in plenty of time to familiarize myself with its operation before the course started.
On 05-05-05, a full week after I had placed my order, during which time the on-line order status had continued to be “OK,” I received an e-mail saying that there were “Processing Problems” with my order. I checked the on-line order status and discovered that the status now, indeed, said there were problems. Because I did not see the e-mail until after your business hours, I was not able to contact your company by telephone until you opened on 05-06-05. At that time, I spoke with a customer service rep who verified my shipping address and obtained the three digit security code on the back of my credit card. When I asked, he could give me no explanation as to why that information was not asked for at the time of my order or why it had taken a full week before anyone made any attempt to contact me to resolve the problem. However, when I explained my need for delivery by 05-10-05, he assured me that he would process the order immediately and would provide a free shipping upgrade to 2-day express so that I would get delivery at least on the day the course started.
Imagine my frustration when, by that evening, the on-line order page still showed that my order status as “Processing Problems!” My order STILL had not been processed!
You are closed on Saturdays and, although there was no notice that this would be so, you also apparently stayed closed on Sunday 05-08-05 for Mother’s Day. So, as soon as you opened on 05-09-05 (the day before I absolutely needed the camera and well after I should have received delivery) I called to attempt to resolve the problem. When I was finally able to get someone to answer the phone (at 10:10), I was told that “the system is down right now” but someone would call me back within 15 minutes. 25 minutes later, I called again. This time I was told that only someone named “Robert” could help me, but he wasn’t in yet! I was told he would be in and call me back as soon as he got in and that would be within “30 minutes at the latest.” 35 minutes later I called for the third time. I asked to speak with “Robert” and was immediately put on hold (obviously he DID NOT call me back “as soon as he got in”). After waiting on hold for TWENTY MINUTES, I hung up and called the forth time. This time I was again told that “Robert” was the only person who could help me and “he got in late and had a backlog.” Seeing as I had been hitting re-dial continuously from before your opening until I got someone to answer, I’m sure that I was the first call that day. But, apparently, others in “Robert’s” “backlog” were more important than me.
Needless to say, if my attempts to actually purchase a product that you advertise for sale is that much of an inconvenience for your company, I would be a rude person indeed to continue to burden you with my business. I would hate to gain a reputation of being rude or burdensome, so I of course canceled the order.
It struck me as kind of funny, though. Within seconds of hanging up, I again checked my on-line order page. My order status was “Canceled.” Apparently, processing THAT request was no burden at all.
After a few moments of visiting every on-line store rating site I can find, I will order my camera from another dealer. Tomorrow, I will figure out how to complete a photography course without a camera. --snip--
Needless to say, all I can recomend is STAY AWAY!!!”
“Total deception regarding product advertised. I canceled my order after a bait & switch attempt to sell me the product I THOUGHT I ordered for a 40% mark-up over the advertised price. And they tried to justify a $60 GROUND shipping charge for a product that weighs less than one pound! They are advertising grey market items then trying to bait and switch to get you to buy the legetimate items for a HEFTY mark-up. STAY AWAY!!!!”