"Took over a month to receive my TV, had to call them 5-6 times and wait on hold for 1-2 hours everytime. There customer support people are beyond stupid, one tells u one thing, another tells u another.. its clear there just guessing. I will avoid "best" buy like the plaque from now on, and if you were smart you would too. If you factor in the time spent dealing with customer support I spent $500 on a $300 tv. not the best buy. "

"We purchased a laptop computer with the 2 year extended warrantee, which was a big mistake. Best Buy, Inc. does not honor their "warrantee." The warrantee is said to be for hardware problems, which the computer had. We wrote to the CEO to advise him of such, however; he never stood up to the plate.

Our family will not do business with Best Buy, Inc. for anything in the future."

"My husband bought a LCD TV from Best Buy in 2005 for $4,500. It was on sale from $6,000. We purchased an extended warranty, for 3 yrs. A couple of weeks before the warranty expired, I notice there were lines in the background of the TV looking like a light rain. I called the Geek Squad to come take a look. The technician ordered a new "panel" and was shocked, saying it was a good thing we had the warranty, as the "panel" retail price was over $7,000. My husband passed away last year and in Dec 2011 we were once again into the 3rd of the warranty expiring. All year I've kept the Best Buy invoice so I could again renew the warranty on this expensive TV. When I called to renew in Dec 2011, the agent asked me if I had an "invitation", I said no that I did not. I was then told, "sorry, I can't renew your warranty, as you weren't sent and invitation." I was livid to know that I now have a TV that I can't get a warranty on. I asked what was I supposed to do if I had a problem, now that I don't have any warranty. They said they'd by happy to repair it; I would just have to pay out of pocket. I called back to talk to a supervisor, I asked if they've gotten other calls like this. He said that they do, but Best Buy will not offer another warranty on this product, as "technology changes all the time." I was also told last year when I purchased a new TV for our son, that not everyone "gets an invitation." To me meaning that Best Buy wants you either to forget the warranty has expired and if something goes wrong you have to buy a new "whatever" or after the first warranty expires, you're on your own. I said this may be a good biz model for your company to make more money, but it's crappy customer service, when a customer cannot purchase an extended warranty past the first 3 yrs. I guess they just figure everything is disposable. This is why we have so much garbage in our landfills.

Ex- Best Buy Customer"

"The installation process with best buy was a nightmare. I have not worked that into the rating, beacause this is a review of the product itself--but just a note to everyone out there about the series of events that we had to deal with while ordering from best buy:
1) We found the exact dryer we currently had on bestbuy.com and ordered it. It was to arrive in 3 weeks; we said OK because it matched our existing dryer and we knew it would fit in our space.
2) 3 weeks passed wtihout a word about delivery; the day before the delivery was to occur I called and spent about 45 minutes on the phone trying to get a status update. FInally, someone told me it was backordered from the manufacturer and "should" be available for delivery the first or second week of december. It was right around Thanksgiving at this time.
3) We decided to cancel the back ordered dryer and it took 30 minutes on the phone with bestbuy's support to do that.
4) We find another dryer on bestbuy.com that will fit our space (this one!). We order it online. I call a week before delivery to clarify the installation and just make sure we're good to go; it is a simple gas line with power close by and there was an existing similar dryer in place to swap out; I went in circles with an extremely dull man who insisted that I had to buy installation despite that I slowly walked him to a place on his own employer's website that stated because this dryer was a special order, basic installation was included (non complicated/not installing a gas line/etc). He was more interested in repeating himself and reading language directly from the website as if I were a 2nd grader who had not done her homework than in fixing the problem or directing me to someone who could. I worked at an answering service in college, and part of my job as a sales person now involves cold calling; I know how to get what I want on the phone. This guy was just dim witted and argumentative. He told me I had to purchase the installation and that it had to be done by phone and tried to reprimand me for missing some tiny, ill laid out text on the website that should have appeared during check out that supposedly advised me to purchase installation. I finally came to terms with the fact that they weren't going to honor the included installation that I saw on the site, and agreed to purchase an installation. I said I'd like to do that and he told me to call back the next day because their sales office was closed. I did this and the next day was routed to the same department and it took 35 to 40 minutes just to get someone on the phone to purchase installation from. They then would not schedule installation for the same day as delivery and insisted it had to be the day AFTER the scheduled delivery. I said ok. We scheduled it.
5) The delivery guys show up and are super nice. They'r eon time, they call ahead--it's a local contractor that they outsource to. Guess what! It says on their chart that they're suppose to install it for us, included in our purchase. So, we let them. They did a great job. They were awesome. We love them.
6) We call and cancel the separate installation that we were told we MUST buy; they are unable to figure out how to cancel it, I talk to four different departments ranging from appliance installation to appliance sales to website support to customer service.. Finally, they claim it's been cancelled and refunded ($150 or so), but are unable to provide a confirmation number or e-mail.
7) Later in the day, we receive a phone call to confirm installation the next day. I quickly explain we cancelled it with best buy and do not need the installation and furthermore should be receiving a refund.
8) The next day, the guys show up to install the dryer, totally unannounced, unexpected, and out of the loop. They're nice, but we turn them away and explain we've already cancelled their installation and did so in two ways-- on the phone when they confirmed with us, and with best buy by calling directly in.
9) We were charged for the installation anyway. We spent 2.5 hours on the phone with everyone from customer service to appliance installation to geeksquad support to some other company that they told us handles geeksquad's billing trying to get a confirmation of the order ever even taking place, get an explanation of the mystery charge which was charged separately from geeksquad, which we did not have a receipt for, and with several other departments. It was a nightmare. At this point, our time saving purchase online to avoid going to several retail stores trying to find a dryer and dealing with salesmen has cost us hundreds of dollar sin productivity, particularly because most of these conversations had to happen with departments that closed after regular business hours.
10) For two months, we have the charge on our card for the installation we A) should not have been advised to buy and B) cancelled in advance by two methods! Finally, we contest it with the credit card company because we have exhausted other methods.
NEVER AGAIN will I purchase from bestbuy--definitely not for an appliance or anything that requires installation but frankly because they run their business so poorly and their staff are unable to access the information they need or have the power they need to fix problems, everything is so compartmentalized and specialized that no one has any idea who is suppose to take responsibility for any given issue, it's like the government runs the place or something--it is BEYOND dysfunctional. It's APPALLING. Save yourself some time (like 8 HOURS on the phone we had to spend fixing problems and talking to people who couldn't help us) and buck up and go to a store in person for your appliance purchases. This is my biggest regret of 2011!"

"I have bought two PCs in the last two years. I buy what they recommend for anti virus, but both PCs were infected to the point that they said it would be $200 to clean and then they still couldn't guarantee. I asked how much to take my pictures off the old PC it would be $80. I have spent over $2000 in the last 2 years, you would think they would treat you better. Not so. I will never go back to that store. I am now a proud owner of a Mac. Why go through the headache dealing with non knowledgeable personnel, that are only interest is $$$$$$. Be treated like a human buy a Mac. Don't be afraid the Apple people are great. When I asked about the extra service contract from Best Buy, it didn't cover virus infection. But now 12 months later they have a $99 service contract to help with your bad experience with PCs. Terrible experience. MS Nevada"

"the worst customer service I had encountered during my shopping years. They arent reliable and the waiting time is ridiculous when you are trying to speak to a representative regarding your order. my item was guaranteed to be shipped by Christmas after I ordered a week and a half in advanced; However, I didnt receive it until a week after christmas and all I got in return was a lousy $20 best buy certificate."

"I avoid best buy at all cost. Finally had an opportunity to use my best buy gift cards over 2 years old only to have my order cancelled. As always best buy likes to disappoint. Oh well, time to go shop at Costco or Amazon. "

"Placed an order for 2 TV's that were probably a price mistake. Picked them up in store without issue."

"F-....did not honor LG 42" TV deal. Wasted my time and gas money to pick up after confirmation email. Bullcrap, will let all my friends and family know that best buy is shady"

"Best Buy has made a great impression on me for the 2011 holiday shopping season. All four of my purchases here have been quick and painless. Got the $188 LG 42'' tv, $279 Toshiba Thrive, $200 Canon ELPH 500 HS, and $15 SanDisk Extreme 8GB card. Slickdeals also deserves mention here!"

"So many negative reviews? They can't all be that bad. In any event, I landed one of those 188+ tax 42" TV deals and the transaction was smooth and painless. "

"I should have read reviews in this website before I made business with them. I have no wonder why they got such a bad score. They gave me the worst online shopping experience. I placed an order for a Nikon lens for $1,888.95 (not a back order) on 12/12/2011. I received no response..no e-mail whatsoever.

12/19/2011 - The order status on the website stated "In Process". I called them to see what was going on. After I was waiting for the customer service for 15 minutes, the representative told me that it was in the warehouse and would be shipped out in 24 hours.

12/20/2011 - I did not receive any confirmation e-mail of shipping. I called again. The 2nd representative said the same thing and asked me to wait.

12/21/2011 - Nothing happened. I called again (each time took 10-15 minutes to speak with them). The 3rd representative said she did not know where the item was and would track it. She asked me to call back.

12/23/2011 - Already too close to the Christmas (it was meant to be a gift). Nothing happened. I called again. The 4th representative, again, said the same thing "It's in the warehouse, in the shipping process". (Please... the item had been in the warehouse for all these times?) I said "No, I know it's not in the warehouse and I want to cancel". She said she can't do anything with it because it's already in shipping process. I said I still don't believe it's being shipped and I don't want it anyway because it won't be on time for Christmas. She said it's not Christmas yet they will try to deliver it to you by Christmas (BS!!! when I called it was 6 PM of Friday 12/23). I realized that there was on point talking to this person, she just had no clue what she talked about, she was just as useful as an answering machine, so I asked to speak with someone who could do something. She said no one to speak with!

12/27/2011 - I called back after Christmas asking to speak with a person who is able to help me cancelling my order. The 5th representative (maybe in a higher level) seemed to make more sense. She checked and told me that the item listed in her system as out of stock and need to get it from external vendor. I asked to cancel it and she did. She said the cancellation confirmation will be e-mailed to me within 24-72 hours and asked me to call back with this XXX reference number if I don't receive the e-mail. (It's been 48 hours now, and I haven't received an e-mail yet... I'll see)

Same day - I placed an order for the same lens from J&R.com. In the evening, I received an e-mail from J&R that the item has shipped along with tracking info!

Avoid "Best Buy" at all cost.... because it is actually "Worst Buy""

"I waited in the ipod department forever waiting for someone to get me an ipod classic. Several employees looked at me and just kept doing "nothing". I was not overly impressed with the level of service here and was surprised by it. I have never had such bad customer service at any Best Buy location until now. After hunting down an associate to get my item, checkout was a breeze and my item works fine."

"I placed and order for a laptop and got this message a few minutes later:

"The order you placed on 12/27/2011 has been canceled because we were unable to verify your information."

When I called the first time, the CS rep told me it was my Bank’s issue. I checked with my Bank and there was NO ISSUE.

So, in case I had mistyped the Credit Card number, I placed a 2nd order. Was also cancelled a few minutes later for the same reason.

I called again and the CS told me that it was because I was shipping to an office, even though my office is the Billing Address of the Credit Card and I had purchased before.

I found this issue to be something that has happened to other people
http://forums.bestbuy.com/t5/BestBuy-Com/Order-canceled-quot-because-we-were-unable-to-verify-your/td-p/265902

I think this new policy is a very bad move by Best Buy. I will probably avoid buying from Best Buy in the future."

"I bought one 25$ and three $15 iTunes cards on Dec 16,2011.
I picked them up on bestbuy store on 3100 w frye rd, chandler AZ 85226-5007.
The smooth action end here.

My daughter gave one $15 iTunes card as Christmas gift to her friend. She got $25itune card as Christmas gift.
But When she tried to use it, apple said that the $25 card was not activated.

I took the rest 3 cards and pickup slip and e-mail from bestbuy to store. The rudest resp I ever meet said that she doesn't care about my e-mail and the pick up slip from Bestbuy.
After some time, she eventually found the $25 card receipt from somewhere.I got angry for her attitude for treating customer, she refused to help me right away till a store manager come, but he only let her exchange me the non-activated $25 iTunes which doesn't work.
And claimed that the order has nothing to do with the store and I should contact bestbuy.com for the card that they let me pickup and not activated problem.

It's the most rediculous thing in the world?. I paid 4 cards and the gave me 4 cards with all the print out when pickup, but they didn't activate the card. Then later claimed that I didn't pay for the card without even look at my e-mail or their system.
Bestbuy is trying to rob my money, the worst purchasing experience I have ever meet in States. I will never buy anything from bestbuy anymore.
They are not only missing the good customer service but also missing the knowledgable personal."