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Rating 10/10

I didn't know F-Stop and their products before until I read about it in one of the blogs. If you are someone who likes photography and outdoor/adventure at the same time. Their products are right for you - what I had been looking for a long time. I ordered from them twice. The orders went well without any problems. They sent me confirmation e-mails, receipts and tracking info in a timely fashion. They shipped the order same day. My bags were delivered very fast in nice packaging. They also have 45-day return policy if you are not satisfied with the bags. Their products are high-quality (and yes..$$$) and very unique. Though I had a small problem about how to use it, I went online and chatted with somebody who was very patient and guided me step by step. I highly recommend buying from F-Stop.

Rating 6/10

No major concern using TigerDirect, but there are some annoying issues though.

1) I ordered an external hard drive for $99.99. The next day, I got an e-mail asking me to contact them for verification. I talked to the first person who asked me to verify my phone number that I had on my credit card. I gave the requested info, but she said that's wrong (I use that credit card on a daily basis and never change my phone number for a long time). She asked me to verify it with my credit card company. Yes, I did, but nothing was wrong.

2) To avoid the headache, I decided to cancel it. I clicked on the link "Cancel My Order" appeared in the e-mail they sent. It lead me to the page with this "Sign Up To Receive A Printed TigerDirect.com Catalog!..." with no way to cancel the order (kinda misleading!!). I had to call back. This time they asked different questions, and it went through.

3) Not done yet.. 2 days later, I received an e-mail telling me that the item was backorder!!

I recived the hard drive finally 10 days after I ordered. Not too bad... but I prefer hassle-free shopping like buying from Amazon or other vendors. I will use TigerDirect in the future only if they have a really good deal.

posted Jan-05-2012

A rep from TigerDirect, CSatTiger,has responded

“Dear Sirikarn,

Our Verification department follows a rigorous procedure to ensure the protection of our customers and our company. We sincerely apologize for the inconvenience you had to go through during this transaction.

TD Customer Service”

Rating 2/10

I should have read reviews in this website before I made business with them. I have no wonder why they got such a bad score. They gave me the worst online shopping experience. I placed an order for a Nikon lens for $1,888.95 (not a back order) on 12/12/2011. I received no response..no e-mail whatsoever.

12/19/2011 - The order status on the website stated "In Process". I called them to see what was going on. After I was waiting for the customer service for 15 minutes, the representative told me that it was in the warehouse and would be shipped out in 24 hours.

12/20/2011 - I did not receive any confirmation e-mail of shipping. I called again. The 2nd representative said the same thing and asked me to wait.

12/21/2011 - Nothing happened. I called again (each time took 10-15 minutes to speak with them). The 3rd representative said she did not know where the item was and would track it. She asked me to call back.

12/23/2011 - Already too close to the Christmas (it was meant to be a gift). Nothing happened. I called again. The 4th representative, again, said the same thing "It's in the warehouse, in the shipping process". (Please... the item had been in the warehouse for all these times?) I said "No, I know it's not in the warehouse and I want to cancel". She said she can't do anything with it because it's already in shipping process. I said I still don't believe it's being shipped and I don't want it anyway because it won't be on time for Christmas. She said it's not Christmas yet they will try to deliver it to you by Christmas (BS!!! when I called it was 6 PM of Friday 12/23). I realized that there was on point talking to this person, she just had no clue what she talked about, she was just as useful as an answering machine, so I asked to speak with someone who could do something. She said no one to speak with!

12/27/2011 - I called back after Christmas asking to speak with a person who is able to help me cancelling my order. The 5th representative (maybe in a higher level) seemed to make more sense. She checked and told me that the item listed in her system as out of stock and need to get it from external vendor. I asked to cancel it and she did. She said the cancellation confirmation will be e-mailed to me within 24-72 hours and asked me to call back with this XXX reference number if I don't receive the e-mail. (It's been 48 hours now, and I haven't received an e-mail yet... I'll see)

Same day - I placed an order for the same lens from J&R.com. In the evening, I received an e-mail from J&R that the item has shipped along with tracking info!

Avoid "Best Buy" at all cost.... because it is actually "Worst Buy"

Rating 10/10

I have ordered many gears from outdoorphotogear.com. While they are not the biggest online store available, but they are the best people out there. They don't have huge variety of products like some retailers e.g. Amazon have, but they have preselected high-quality products that you can pretty much rely on. They are knowledgable of what they are selling and their prices are good to reasonable. I received all my purchased in timely fashion. They take good care and are very thorough of each packaging - very impressive. They also slip a candy in the box that shows how friendly they are - I love that. I will highly recommend outdoorphotogear.com to everyone.

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nokiedo's favorite stores

  F-Stop Rating 10/10
  TigerDirect Rating 6/10
  Outdoor Photo Gear Rating 10/10

nokiedo's Stores Reviewed

  F-Stop Rating 10/10
  TigerDirect Rating 6/10
  Best Buy Rating 2/10
  Outdoor Photo Gear Rating 10/10

nokiedo's Least Liked Stores

  Best Buy Rating 2/10