"My family loves Best Buy. I don't buy electronics any other place, normally. "

"Purchased a hoover carpet cleaner and the 4 year geek squad warranty had the cleaner for 8 months when to use it for the second time and it quit so I took it back to Best Buy to have it taken care of under the geek squad warranty or replaced as promised. The cleaner was listed at 299.00 we got on sale for 199.00 and was told the geek squad warranty was no good and that they would nothing and the store would replace it with a lesser model or they would give store. So if you buy anything on sale at a BestBuy they will tell that the extra money you spend for a replacement warranty is good until something breaks out and then they won't cover it at all. It is just a way for them to steal from the customers as we found that our 239.00 dollar cleaner is worth 179.00. will never shop there again for anything. "

"They could not solve the problem that the phone was not as described, and they did nothing to recompense me for the inconvenience and frustration of the multiple calls, trip to the store and delay in having a phone to use because of having to return it, not to mention that I now have to get it shipped out. They described the product wrong on their website, don't bother checking whether it actually has a card slot or not, and then refuse to take responsibility. Not impressed with Best Buy."

"Over the memorial day week-end I told a Best Buy sales person knowledgeable about TV's (his own admission) that my HD picture on my 40"Sony Bravia was no longer transmitting in HD. I had black bars on either side of the picture. He told me the panel was no good and would be too expensive to fix. The panel under the screen next to the light. Therefore' I would be better off purchasing a new TV. He was eager to show me some TV's. I decided to get a second opinion. The dealer where I had purchased the set originally told me to call my cable company and they would adjust my picture settings. He said I would not have to replace my TV. He was correct. Let the " Buyer beware at Best Buy"."

"I am so upset for best buy service! When they delivery,they drop the refreigtor to my new floor , make a big damage , and when we file claim no body take care of it ! Becareful !very unprofessional ! "

"Their customer service was absolutely horrific. I had to contacted them several times just to wait and then be transferred and transferred and transferred only to hanged up on. However, after being sent to the correct person they gave the information I wished to acquire after much delay."

"Garbage merchant. Shop here if you enjoy throwing money away."

"Absolutely terrible service and ordering system.
I placed an order online, it failed verification twice for no reason.
I then called in and with a very lengthy phone call manually placed the order and was told everything is fine. Only to received a verification failed email a few moments after putting the phone down.
Further lengthy phone calls and being bounced around, I was told they dont know why it fails and worst still they dont have any answers or ways of doing the order.
This after my bank confirmed there is not problem and they authorised all the order attempts.
I am an international customer, yet the only help they could offer was "please come into the store" or buy on your next visit to the states.
Never in my years have I had any company, let alones such as large one deal so badly with a customer!"

"I recently had problems with my work laptop. Taking it to the Geek Squad we determined (1) the keyboard was going out (surprise surprise since I type for a living); and (2) the hard drive was starting to have issues.

I decided it was more economically feasible to purchase a new laptop. I spoke with a very knowledgeable professional at the San Angelo store and ultimately purchased an ASUS i5 laptop. I LOVE BestBuy and plan on buying all of my office equipment there."

"I will never buy from this merchant again. I live in Hawaii and so anytime I purchase online the first thing I look for is shipping information. I read every bit of shipping information available on their website and no where does it say how the product is actually shipped and the longest shipping time noted is for standard service at 3 - 7 business days. As a result I ordered a microwave oven. Within a couple of days i received an email from UPS stating that my order have been delivered to the Post Office as part of the Surepost service. I called my local post office and gave her the tracking number and was told it would be 4 - 6 weeks before I receive my order. The order was delivered to the dock in Richmond, CA. I contacted Best Buy via email giving them my order number and explaining my dissatisfaction at finding out that my order was going to be 4 - 6 weeks in shipping when this is not indicated anywhere on their website. I received one of their form letters back telling me I should contact my local post office regarding the shipping time and giving me the tracking number which I already had. I responded and told them their customer service just continues to get worse and that I should have been told upfront via their website that my order would be 4 - 6 weeks. Instead they told me that it may take longer to deliver to a post office box. They were of no help and couldn't care less. They thanked me for my feedback as it will help them improve. Meanwhile, I am waiting for the order to arrive and praying that it doesn't arrived damaged and works perfectly because the thought of having to deal with these idiots if it isn't is a nightmare. I will NEVER, EVER buy from them again. The customer experience is a ZERO."

"Despite reading quite a few negative reviews from other customers, I decided to use my "better judgement" and bought a freezer on BestBuy.com. It was a good price and I had bought the PS3 there when it first came out (for some reason it needed to be done online, while I was at the store. Was a success). Big mistake!! I didn't want to pay $69.99 for it to be delivered, although I was saving about that much, for the sale. I don't own a truck but have siblings who do, so after making the purchase online (was pretty late) I made arrangements to have a sibling drive the about 20 miles to pick it up when it was ready. I didn't realize that if having someone else pick it up, you need to let the site know. I went into the store the day before, to make arrangements with Best Buy but just showing my ID and telling them who will get it (not even if they had ID) was out of the question. Apparently I would have to call the website where I oredered it to do so. So I go up there the next day, have my bother drive up there in his gas hog truck, (I paid him gas money to do so), get the freezer, drive the 20 miles back to home, just to notice the huge dent in the corner of the freezer. After calling I was told to take it back to the store and they could replace it.. so I get to pay someone to pick up the stupid thing, take it the 20 miles back to the store, reorder it, and then pay someone to pick it up, again. Yay! "

"The worst buying experience I have ever had at a retailer. It is amazing this company is still in business. Horrible customer service and rude as can be. Could not care less about the customer. "

"Like other customers I repeat their mantra, do NOT buy from Best Buy!

Bought an Acer Touchscreen chromebook, and half the cord was missing. When I brought it back it was a negative experience from the beginning. First, the return agent (and she interrogated me like she was the Gestapo-their attitude seems to be the customer is wanting to rip you off) wanted to know why I didn't open the box before I bought it (never thought I would be sold something defective or missing parts) then they said that they wouldn't
take it back because it was missing half the power cord WHICH WAS WHY I WAS RETURNING IT (I had the receipt and it was in the original packaging.) They said I should've returned it immediately, and I told them because there was a 15 day return period since I didn't live close to the store t I just planned to go to the store within the return period time when I was going to be close to the area. They said that the return policy said you have to return it with all accessories, I said how can I return it with all the accessories when I didn't GET all the accessories and there was NOTHING in the receipt or ANYWHERE on their website that if the product is missing any accessory that you had to return BEFORE the return period was up.

After the initial agent couldn't help me she got her supervisor who told me it couldn't returned AT ALL and she said that she would talk to HER supervisor and maybe give me a gift card (they did offer to replace it was another computer but I was fed up at this point.) In fact, initially I had been told that this computer was NOT available in the store and it was NOT listed in their inventory system at all, they said that it would take 2 weeks to receive it if I ordered it online, but "suddenly" someone in computers, remembered they had one in the cage. I wondered why it was NOT in inventory on the computer and although the seal wasn't broken, it looked like it was peeled off slightly but thought nothing of it, now of course, I regret it and should've questioned everything. I also didn't want to take the other computer they offered me, because they told me that if there was a problem with it, I would be stuck with it, I would NOT be able to return it and and I didn't want to take that risk.

Finally, as if they were doing me a big favor, they said that they would give me a refund but I had to be charged for the power cord THAT I DID NOT receive!! Then I couldn't return it because i didn't have my i.d., I did not think it a problem, (I had changed purses and only remembered when I was halfway to the store but because it was paid for in CASH and I HAD the receipt, didn't think it would be a problem,) the SKU number they made sure to scan was the SAME as on the box!!

Since I didn't have the i.D. I left and yes, I was going to take it to another store, where perhaps I would not be made to feel like a criminal, but the supervisor's manager called me back and was going to give me a refund minus the $20 (I even pointed out that they shouldn't be charging me the $20 (actually $O) but $10, as it was only HALF the power cord that was missing) but he said they have to charge for the whole thing. (Ironically on their site, a similar cord was only $10 AND was told by many, that it's not the retail store that eats the cost but the manufacturer so they were getting money from me for not suffering ANY loss.)

I could fight them on principle but for $20 it wasn't worth it, just hope they lose a lot more money from my warning to people, do NOT buy from Best Buy, if you buy something that's missing an accessory, they will not only NOT honor the time period of their return policy, they will charge you for the part you did NOT get or maybe refuse to refund you all together. Wish I could file a class action suit, but guess have to find all the people and it's a hassle.

Update...The next day I called because a friend of mine said at the very least I should get the other part of the cord, maybe I could sell it on Ebay, I talked to the store manager (at least he said he was) and he told me that the item had been shipped back that morning and when I mentioned the possibility of a refund for the $20 since I was paying for an item I never got, he told me that if I rebought the item, they would deduct $20, I told him that I wasn't too impressed with the store and although I had been a loyal customer in the past, I really didn't want to do business any more with the store, and then I was abruptly hung up on, at the very least, he could've said "I'm sorry, to hear that," or something to that effect, at least good bye, understand if it was an hourly employee but a STORE MANAGER?? Unfortunately, I didn't get his name as he slurred it when he took the call and didn't expect to be hung up on, NO employee should just hang up on the customer, and having read other reviews of Best Buy experiences it seems to happen quite often.
"

"I have purchased from Best Buy many times. The regular prices are a little higher than online merchants but their sale prices are good, especially around christmas. Service is OK but not needs work; product knowledge and teenage attitudes.
Unfortunately, their store pick-up service is terrible. It takes me longer to order online and pick-up at the counter than if I would have walked-in, searched for the item and paid for it at the register.
I tested this several times after some long waits and did both types of purchase methods. Going through the register was over four minutes faster than picking up at counter. It took over eight minutes on one occasion because the clerk couldn't see the item; I had to point it out to him. Then I hate when they ask for my credit card when it clearly states on my receipt that I paid through PayPal. Happens all the time.
The only reason I keep using this service is for items that are hard to find and only a certain best buy store has and I don't want someone to beat me to it. Otherwise, I would rather go to the register or shop somewhere else.
I wish they would improve the store pick-up system soon. I would shop their more if they did. Target is even worse, and forget about Walmart, you can't even find a clerk at the pick-up window most of the time. "

"In May 2014 I went to best buy Ocala fl. to purchase a new washer/dryer. They stated LG was the best for front load units. I spent $2400.00 including stands. Of course they wanted me to purchase geek squad protection which I didn't. Why should consumers pay additional monies for these stores to assist us with problems?
In March 2015 the washer started leaking. I phoned LG and they sent a repairman. He couldn't find the leak and stated if the problem persists to call back. The problem did persist and when I phoned they were blaming me. I called best buy and they stated LG should replace the washer. He phoned them and again they sent someone. They again couldn't find the leak.
In calling best buy back, they wouldn't help me as I didn't purchase geek squad protection. I'm on the original factory warranty! This is outrageous. When we buy a car and something goes wrong we go to the dealer. We don't have to call ford, GM, etc. why are these stores allowed to get away with such practices?
I'm filing with the appropriate agencies to get this resolved. I will NEVER buy anything from best buy again. "