"I had the misfortune of purchasing a Dell all-in-one computer from Best Buy. No sooner had I connected it to the internet then it was infected by viruses before I even had the chance to download my antivirus software. Best Buy sells inferior, vulnerable products to you so they can turn around and foist their expensive Geek Squad services on you. Do yourself a favor. Buy products company-direct and find a Computer Renaissance or some other reputable computer services company to do the geek stuff. You will get much better products at a better price (Dell Refurbished, for example) and you won't feel gang-raped everytime you need to take your computer back to the store in order to fix the problems associated with the inferior products Best Buy sells."

"I had the misfortune to buy insurance bestbuy for my cell phone and they had to discuss with the ignorance of the staff of the Geek Squad 2500 Winston Park Dr., Unit A Oakville, ON, L6H 7E5 where a hardware problem the staff did not want even looking at the phone because unlocked with unlock code received directly from the phone company, with the excuse that is not compatible with the new phone company. Geek Squad personnel with technical skills below average phone perfectly copatibile at a cost of less than $ 20 I fixed the problem ever more andro Best buy in shops in particular 2500 Winston Park Dr., Unit A Oakville, ON, L6H 7E5 l only regret spending and sent more than 200 customers in the store"

"I would have given them 0 if I could!!! Worst customer service I have received my entire life. Total ripoff! I was warned to never shop there!!! My dad is a senior and they screwed him over. They are such jerks!!! Manager didnt even have decency to give us his last name. As you know they only have their first names on their name tag!! NO WONDER!!! Coquitlam BC store is the closest to where I live and the one I will never walk into again!! Word of mouth is the best advertising for any organization!! NOW, I certainly know how to advertise for them..."

"Best buy store at chesapeake square personal are disrespectfull and do not like white people. they have little or no knowledge of store policies. salesman was Kaelem M "

"So for the first time in I don't know how many years I went to Best Buy to actually buy something. Normally, like normal people, I shop online as the markup in retail is insane! I figured I heard about Best Buy's "price match guarantee" and with a broken Mac charger I would rather not wait 2 days to get my Amazon order.
So I read their terms online regarding price match and went into the store. The people in there were as dumb as rocks when it came to policy. At first the people at the service desk had to call a manager to ask if that particular store honors price match. Then they had to call again to see if they price match Apple products. At this point I knew I made a mistake giving Best Buy another shot at my business and it quickly got worse from there.
For the next 20 minutes I argued with a 60 year old lady as we looked through dozens of chargers online. The retail price in Best Buy was $80 for a charger and was on newegg and amazon for $15-$25. The employee however saw that "the pictures online do not look the same as on the box." I tried to point out that the pictures are of different angles and the only thing that matters is the model number in the product description. There was one available online for about $50 but she refused to honor the price match on the cheaper items though because the pictures online were not exactly the same as on the box.
Finally I got fed up and just got the $15 charger off Amazon, same model and much less than the $80 Best Buy charged. The entire point of price match is to not lose business to the online retailers, so if you are not actually going to honor the lowest price then DON'T ADVERTISE IT! Thank you Best Buy for reminding me why I stopped buying from you in the first place. "

"Do not purchase from this store. If you do, especially do not buy the extended warranty. I purchased and item, bought the extended warranty, and even had the sales manager write down the terms and conditions and the item broke a year later, which is no big deal because things do break. I went back to this store to have this taken care of under the warranty they sold me and they checked-in my item, let it set there for weeks then called me and said they couldn't fix it and all they could do was offer me a "small portion" of what I paid back, but that amount would be depreciated, which means I would have ended up with not even a quarter of I was supposed to put towards a new items. They said they would not replace it even though the literature and brochure says if it can't be fixed, it will be replaced. They said they would not replace it with a comparable item and said the information they gave me originally was wrong. They told me they couldn't adjust the price of the new item because it would negatively impact their sales numbers when competing with other stores and they refused to do anything. I even provided the original warranty brochure that said if the item can't be fixed, it would be replaced with a comparable item and the manager said their literature was wrong and misstated it and they are not responsible for their own typos and mistakes and that's too bad. I explained further to the manager and he VERY RUDELY said if it can't be fixed all he will do is give me a small portion of what I paid back on a gift card and depreciate that and I could buy a more expensive item and pay the rest of the price and the warranty would not even transfer and I had to buy a new one at full price. then he said I could call their legal department if I wanted to sue them to get it replaced under by what their literature said. I contacted another nearby store and they explained that the store on Powers (Store 212) is like this because they are more concerned about sales number than taking care of customers and that store advised me to call corporate. In talking with Corporate, they apologized for that store's behavior and that specific person said she has had numerous complaints about that store and advised me to shop at a different store because that store is "going through changes". Oh, and this was what put me over the edge, one person advised me that it wasn't even worth my time to use the warranty they suggested that I buy a new item and pay for it entirely and buy a Geek Squad Protection Plan in case this happens again but he would not guarantee that BestBuy would do anything different or even replace it. DO NOT BUY FROM THIS STORE."

"Supposed to have my new range delivered today. No luck. They were a no show. Turns out, they outsource delivery to another company, who also outsources installation to another company and, then, yet another company does the scheduling. Ugh.

So, my range was supposed to be installed between 11 AM and 3 PM, because I had appointments at 9:30 AM and 3:30 PM.

So, I get home at 10 minutes to 11, in plenty of time for installers, and wait... and wait... and wait. Then, I check my cell phone and see the installer left multiple voicemails for me at about 9:30 AM, when I was not home, and when I told them I would not be home... Voicemail said that because I was not home I would have to reschedule installation.

Then, I found the identical produce for much less from another local provider for significantly less. All of the companies involved were terrible at returning calls. Service sucked. Just. Totally. Sucked.

Ended up canceling the order and purchasing same product from a different provider."

"i ordered on line a haier air conditioner Esa410M from best buy bought may 29, received it a few days later. had it siiting in my apartment in box .instaled it approx jul 15,2015 as the heat was starting to come . tried unit no cooling . called best buy store ,was told to go see them . Went to store was told need to have shipping invoice finally got that . asked for refund , was told past 14 days no refund . wait for haier ,they will ship new since there no service depot here meanwhile the heat going up. in apt. and my person. i called the store the manager said wait till haier sends new . no refund . "

"I will never order anything online from best buy ever again. I ordered a phone case and I chose the store I wanted to pick it up at. I called that specific store and the lady's of me they absolutely had it. Then I got an email saying it was no longer available. So I called again and the lady said she can ship it to my house but I would have to pay the express shipping fee of $40. The only good thing that came out of this was when I talked to the manager, he overrided the shipping fee and I would get it by that Tuesday. Two days later I woke up to an email saying my order was delayed. This is the WORST sight to order off of. If you want something from best buy, don't ever order it from bestbuy.com. They will just screw you over"

"the delivery department is horrible. you don't want to deal with them. i would never ever buy any appliance there anymore."

"BBY01-735220022627

I just had a horrible experience with Best Buy. I bought 24 of those $200 gift cards when they were selling for $15. It was a mistake and all my orders were canceled, which was a complete inconvenience. It did not just stop there. I was also charged an additional $17.92 (which gave me a $35 overdraft charge, as I don't keep money in that account unless I am going to spend it on something). Not only that, but I made a one time payment of $150 for 10 gift cards on one of my orders. I was refunded in several different increments, like 20.99 here, 9.01 here, 41 here. I called customer service today to get that unauthorized charge of $17.92 that ended up costing me $35 out of my pocket resolved. I was on the phone with a woman that gave me a case number (that I later found out was FAKE) and was told I was going to be refunded the $17.92. While I was starting to talk about how this was unauthorized and is costing me $35 she put me on hold midsentence and then hung up on me!! I called back and this time spoke to Joe. He told me there's nothing he can do, and I insisted I get the manager as well as his name and ID number. He refused to give me the ID number. I was then left on hold for an hour and was told I can email corporate. This is such horrible customer service!!! All I did was buy what was advertised, and not just one but 24! Then I was understanding when my order was canceled but the treatment I received thereafter as well as the unacceptable refund amounts and the explanations go with them is absolutely crazy. The fact that I wasn't sent over to a manager or supervisor as I had requested multiple times also infuriates me! I made a payment of $150 in full, and I expect if my order is canceled to get that entire amount refunded at once!! AND not get charged an unexplainable amount of $17.92 on top of it. I am not going to give up until I am able to reach somebody that can address my concerns."

"Recently I purchased 2 major appliances from best buy What a JOKE!!!! The first was a samsung gas range the stove works great and looks nice however I paid for them to install and hook up the gas. The person they sent out was not very good at his job the city inspector came out and failed the install work. Then to top it off I discovered that the stove was leaking gas into my kitchen because of the poor install I called best buy but it was the weekend they couldn't help "what ?" Ok I will let my home fill with gas till monday Seriously? The next appliance was my Samsung Dryer I called to have it repaired by the Geek Squad first of all they couldn't find my account info so I had to call the store to get it the store was useless and told me they could only look up what the warranty lady could I had to speak to a manager to get the numbers I needed. Then they tell me no tech for 2 weeks ok I guess what else could I do? So today was my repair day I have waited 2 weeks for and After sitting at home for 8hrs and calling geek squad to inquire when I should expect them. I finally get a call from the tech to cancel seriously buyer beware you can't get quality service from the Geek squad please shop elsewhere!!!!"

"On June 26th 2015 I placed an order with bestbuy.com for a washer dryer and dishwasher. A few days later I called 1-888-Bestbuy because Lowes was offering the same items at a lower price. So I asked could they price match otherwise I would like to cancel before my item ships so I can order from Lowes. I was told no problem and the best buy agent went on to Lowes website to verify the price match and then told me that I would be issued a credit. On the 30th best buy came to deliver my items and hauled away the old appliances. I called in on July 14th after check my amex bill for the credit and it was still not received. They told me they could not price match at this point and I asked for the items to be picked up and refunded. They go on to tell me that they can not return my old appliances. I feel like i was scammed into keeping my order with there price match guarantee and now they will not honor what they said nor give me back my old appliances. "

"I ordered a microwave from bestbuy.com on 7/5 and it was delivered on 7/7!"

"Smooth transaction and pickup the tablet at local store."