"BBY01-735220022627

I just had a horrible experience with Best Buy. I bought 24 of those $200 gift cards when they were selling for $15. It was a mistake and all my orders were canceled, which was a complete inconvenience. It did not just stop there. I was also charged an additional $17.92 (which gave me a $35 overdraft charge, as I don't keep money in that account unless I am going to spend it on something). Not only that, but I made a one time payment of $150 for 10 gift cards on one of my orders. I was refunded in several different increments, like 20.99 here, 9.01 here, 41 here. I called customer service today to get that unauthorized charge of $17.92 that ended up costing me $35 out of my pocket resolved. I was on the phone with a woman that gave me a case number (that I later found out was FAKE) and was told I was going to be refunded the $17.92. While I was starting to talk about how this was unauthorized and is costing me $35 she put me on hold midsentence and then hung up on me!! I called back and this time spoke to Joe. He told me there's nothing he can do, and I insisted I get the manager as well as his name and ID number. He refused to give me the ID number. I was then left on hold for an hour and was told I can email corporate. This is such horrible customer service!!! All I did was buy what was advertised, and not just one but 24! Then I was understanding when my order was canceled but the treatment I received thereafter as well as the unacceptable refund amounts and the explanations go with them is absolutely crazy. The fact that I wasn't sent over to a manager or supervisor as I had requested multiple times also infuriates me! I made a payment of $150 in full, and I expect if my order is canceled to get that entire amount refunded at once!! AND not get charged an unexplainable amount of $17.92 on top of it. I am not going to give up until I am able to reach somebody that can address my concerns."

"Recently I purchased 2 major appliances from best buy What a JOKE!!!! The first was a samsung gas range the stove works great and looks nice however I paid for them to install and hook up the gas. The person they sent out was not very good at his job the city inspector came out and failed the install work. Then to top it off I discovered that the stove was leaking gas into my kitchen because of the poor install I called best buy but it was the weekend they couldn't help "what ?" Ok I will let my home fill with gas till monday Seriously? The next appliance was my Samsung Dryer I called to have it repaired by the Geek Squad first of all they couldn't find my account info so I had to call the store to get it the store was useless and told me they could only look up what the warranty lady could I had to speak to a manager to get the numbers I needed. Then they tell me no tech for 2 weeks ok I guess what else could I do? So today was my repair day I have waited 2 weeks for and After sitting at home for 8hrs and calling geek squad to inquire when I should expect them. I finally get a call from the tech to cancel seriously buyer beware you can't get quality service from the Geek squad please shop elsewhere!!!!"

"On June 26th 2015 I placed an order with bestbuy.com for a washer dryer and dishwasher. A few days later I called 1-888-Bestbuy because Lowes was offering the same items at a lower price. So I asked could they price match otherwise I would like to cancel before my item ships so I can order from Lowes. I was told no problem and the best buy agent went on to Lowes website to verify the price match and then told me that I would be issued a credit. On the 30th best buy came to deliver my items and hauled away the old appliances. I called in on July 14th after check my amex bill for the credit and it was still not received. They told me they could not price match at this point and I asked for the items to be picked up and refunded. They go on to tell me that they can not return my old appliances. I feel like i was scammed into keeping my order with there price match guarantee and now they will not honor what they said nor give me back my old appliances. "

"I ordered a microwave from bestbuy.com on 7/5 and it was delivered on 7/7!"

"Smooth transaction and pickup the tablet at local store."

"We buy all of our macs and game consoles here. I have had a credit card through them for years. I made a payment in February and then came back to make a payment in March and the online system kept reading error no balance to pay. Since my balance had been super low I believed I had paid off my card. Months later, in June, I checked online to see my available credit limit for a new purchase and was shocked to see a balance of $200 dollars. There was an error with their online system and I owed $58.25 then over the course of 4 months they charged me late payments of 35 dollars. They never gave me a call or sent me a letter in the mail. I wanted some of those late payments removed considering the conditions of the online error and they refused. I canceled my service and cut the card off completely. A horrible company to have a card through."

"Waited for 20 minutes to get any of at least 6 employees who were standing around doing nothing to help. Found a store manager and he was just rude. Left without buying anything and will not go back."

"I purchased an EPSON projector and, after my experience, I will NEVER shop at Best Buy again. I needed a projector to show a film. I walked in and one of the employees told me that this product would be perfect for what I needed. I was excited and, after asking a few question, bought it right away. He also sold me a couple of cables that he said I NEEDED (but I DEFINITELY DID NOT). Well, long story short, I decided to trust best buy and the employees expertise, so I didn't test out the projector until the day I needed it in Michigan. Well, it definitely did not work the way he said it would. I felt like I was watching a picture slide show versus an actual movie. In addition, the money I spent on the cables was a complete waste because the projector came with everything that was needed. Well I called Best Buy and they said I could return the items 16 days after the purchase date since there was no store nearby in Michigan. What a LIE! When I walked in 16 days later, I was told that they could not make an exception for the return despite that they sold me something that clearly didn't work for what I needed it to do. If you need a quality projector, this is definitely not it, and neither is the service at BEST BUY. Well at least not the one located at Harlem and Forest Preserve in Norridge, IL. I hate writing bad reviews but please, just be careful!"

"For some unexplained reason, Best Buy will not ship certain items that are available online. One must go to a retail stored and pick the item up. When I called to ask about this unbelievable policy and why they could not send me a hard drive, the sales clerk hung up on me. "

"Bought more then $35.000 for the last 4 years in Bestbuy products. Most of the items have been protected by geek squad protection plan. Used the protection plan one or 2 times for small things like headphones - worked well. they got my trust, and since then bought accidental damage protection for most of my electronics (a lot of those) Today was the first time when I really needed the protection, dropped my Nikon D7000 on a hiking trip - had pice of mind that I have protection. :) to find today that they are not going to help me since the damage is larger then the manager from the store Mark, could emagine that may happen from a drop. All evaluation is based on the managers mood or physics knowledge, ( I have serious reasons to belive that he doesn't know anything about physisc) may be his mood was bad... but that should not affect my shopping experience. The third option may be that he is rasist... over all very frustrated and disapointed. "

"I went into the store to get an inexpensive item I had bought several times before at Best Buy, no one was at the greeter station at the front door so I went to the area where I last remembered it being. It wasn't there so I continued walking up & down the aisles looking. Numerous employees were standing around talking to each other or doing nothing. There were a few customers in the cell phone area but other than that not many at all. There were more employees than customers overall, yet I seemed to have gained powers of invisiblity. As I got to the far end of the store I noticed an employee standing at a register in the computer section, who had been there the whole time. I continued zig-zagging thru the aisles and as I got closer he turned around and quickly walked in the other direction. So that took care of the invisibility theory, it was just that none of the pudgy little employees wanted to have anything to do with the purchasing public. I had been considering taking a good look at a Windows OS upgrade and perhaps buying a copy of GTA V as well. Heck I might have picked up some phone accessories and spent upwards of $200. After traversing every aisle of the store it should have been abundantly clear that I was not able to find what I was looking for, but I wound up back at the front of the store and the greeter was back so asked him where the item I was looking for might be. He told me they no longer carried it. Since anything in Best Buy can be bought elsewhere I will never be back because it is now invisible to me. I strongly suspect they will not be in business very much longer."

"Think twice before purchasing through Best Buy, customer service is a nightmare and no help at all. I recently purchased three appliances. I was told by two person delivery team that refrigerator would not fit up the stairs. A 4 man team would be called, that information was of course incorrect. They never offered to take doors off which happens quite a bit on frigerator deliveries, I have received inconsistent messages from Geek Squad, Installation team, Guy I purchased through at store level. I had to keep calling them back since no returns my calls. Refrigerator is sitting in my garage sine I am having it returned to store at this point. Will go next door to Lowes for remainder of appliances. So Disappointed. "

"Do Not shop in the Westminster Store. Do Not trust their geek squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. I had contacted HP and they were willing to repair it for free because it was only 18 months old. When my Grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. I am disgusted with Best Buy. The sales team and geek squad are thieves. I understand they are in business to make money but really do they have a conscious? I will never shop at any best buy store again. I encourage others to boycott and if you do have to interact with them please help your elderly relatives when dealing with these money hungry criminals. Westminster Co Store 209"

"Best Buy in Clackamas Oregon has the worst customer service, they would not allow my 85 year old father to enter the store two minutes early to use the bathroom so he had an accident in his pants. Thankfully there is always Amazon! I would like to meet that manager in a dark alley."

"My family loves Best Buy. I don't buy electronics any other place, normally. "