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Verified
5/5

2004-07-28

"Ordered 12AA AND 12AAA rechargeable battries got them quickly and in good shape have charged 8AAA and seem to work well would buy from again."

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Verified
5/5

2004-05-02

"Strong seller. Powerizer batteries are solid, and Batteryspace sells them in bulk at a good discount. Digital camera owners, you need batteries!"

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Verified
5/5

2004-04-13

"I ordered rechargeable batteries with a charger on Friday, April 9, and received the package the following Tuesday. Great prices, speedy delivery, and everything was packaged correctly and intact: in other words, what every online retailer should be."

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Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-03-26

"Very good company to deal with. Got batteries very promptly. I plan on doing business with them in the next few days to bulk up with some better batteries for my new GPS receiver."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
1/5

2004-03-24

"We have contacted them via web support once, but no replies. The web support, however, gave us an RMA number to check the status of my RMA. However, when logging in to check my RMA status, it put us back to the front page, http://www.batteryspace.com.

Here is what we wrote:

"We bought your products in November-December 2003 for our clients. Some were given out as a gift along with digital cameras. The order includes 10 CH3000 Ultra Fast Smart Charger + 8 AA 2000mAh and 4 AAA 700mAh NiMH sets and additional items: 1HU Computer-Controlled Universal Battery C, total: $286.40 including shipping and discounts. Our clients reported that the batteries leaked and there were some kind of chemical components sticking on the charger. We have given out 2 sets (one each month) and both reported very similar issues with built-up heat during charging.

We cannot give defective products to our clients as it may affect our business. It is best to return all we have left (8 sets w/ 8 AA and 4 AAA) to batteryspace in order to avoid any legal issues with our clients. All 8 sets are still in its original package. Please do not hesitate to ask any questions you may have. Otherwise, please issue RMA for a full refund, less 2 sets plus shipping."

Sincerely,
Xxxxxx Xxxxxxxx

RMA #27626
Order #26360

Note: The products we received, CH3000 Ultra Fast Smart Charger, were somewhat not what we expected and it is no longer available on the batteryspace.com site.

Update: Batteryspace has contacted me via e-mail offering a full refund on the purchase plus the shipping. I sent them back the stuffs and got money back within a week. I would rate their service and support 4/5 stars for the good customer support (a bit slow on follow up). For the products I got, I rated them 0/5 stars. Read above for more details.
"

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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use

Verified
5/5

2004-02-24

"I live in Northern CA and ordered the smart battery charger + 12 AAA 700 mah NiMH battery package. They shipped the package very quickly and it got here in a business day just like their shipping page said. I am impressed with the service and quality of the products I ordered and plan on ordering some AA batteries soon. "

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Verified
1/5

2004-02-17

"After 1 hour of charging, batteries started to smoke and leak acid. Requested replacement and had to ship back at MY EXPENSE. That really makes me unhappy. Ship me defective (and dangerous) goods, then ask ME to pay the bill to ship back? Had I left them charging over night, I might have burned my house down!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-13

"Very best price I could find for NIMH batteries and charger with given specs. I ordered and paid for 2000mh NIMH AA, got 2250mh for same price, a nice surprise and thank-you. Received order on day expected, all in new packaging, looks good so far! Will update after recharging several batteries several times. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
4/5

2004-01-29

"I placed my order on 1/20/04 and today is 1/29/04 and I have contacted them twice asking about my order. They charged my credit card on the 22nd.
They informed me by email on 1/27/04 that they were out of the 2250 batteries and would ship when they came in. I am very nervous so we shall see. Followup: I received the order on 2/3/04 by ups and now my only complaint is how they handle out-of-stock orders.

"

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Is consumer focused
N/A
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-01-23

"Excellent, quick service. Ordered a charger and 12 NiMH AA batteries on Thursday the 15th, they were shipped the next day via UPS and I received them on the 20th. No problems whatsoever."

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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-23

"I ordered 1/13 with the cheapest shipping and got the order 1/21, so that was very good. Very good price for a rapid battery charger and batteries. They upgraded me from 1800mAh AA batteries to 2200mAh ones for free! Correct product well shipped. Very satisfied. Thanks, batteryspace."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-14

"Just recieved my order from them. Pretty fast service and I also recieved 2250mAh batteries instead of the 2000mAh that were ordered. A very nice surprise when I opened the box.

Good service and fast turnaroud will order again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free

Verified
5/5

2004-01-13

"I ordered 24 pieces of AA 2000mAh batteries on New Years Day and just received them today, 12th. I received the shipping notice and tracking info the next day, Jan 2. Tracking indicated UPS misrouted them and added a day or two to the route. This was not a problem and I merely note it so I can remember when I look at this later.

Over all, I'm very happy. The 2000mAh batteries arrived as the more expensive 2250mAh models. I'm happy with that. I'm charging the first group now and from past experience, I doubt there will be any issues.

Keep up the good work, batteryspace.com!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-05

"Ordered TWO packs of 24 Pcs AA NiMH. Got a free binocular as a gift. Wait a minute, there is only ONE pack of 24-NiMH in the box! Called their customer support. CSR was nice and friendly, and she promise to ship the rest of order ASAP. Will keep my fingers crossed.

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Received shipping notification 2nd day. Very happy to see that they are a responsible seller.
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Received the other half of order. Just noticed that they gave me 2250 mAh which is more expensive. It is very nice.
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Overall, I will trust this seller.
"

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Verified
5/5

2004-01-03

"I had not heard of batteryspace until I saw a link on another site for a batteryspace sale on AA NiMH rechargeables. The price was amazing, the shipping turnaround was fast, and they even upgraded the order from 2000mAh batteries to 2250mAh. They made a great first impression, and I'm sure I will check back for future needs. "

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N/A
Is trustworthy
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process