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5/5

2024-02-18

Best service

"Jetpack’s performance features make your site lightning-fast, while also improving your SEO and giving your visitors a better experience."


1/5

2022-12-30

Avoid the company

"Please avoid this company. The first order I placed for the logo cloth banner was fine so I ordered the second one. I specifically advised to use the same artwork from the order with order number and account information. And what I have received was the blurry quality and no refund or resend even I tried to be sensible with this issue. If the printing company can’t control their quality of product there is no way to use them as promotion items. I am very disappointed of the after care customer service. The money just wasted "


1/5

2022-06-05

Not an American/Canadian compagny

"I ordered 2 instant canopies. Only received the fabric! Be carefull if you are ordering from their website wich is made to be confusing"


1/5

2022-05-18

awful company to try to deal with

"shocking customer service - days late with an urgent order we paid extra for a quick delivery
no replies to emails, calls, messages
do not use - you have been warned
"


1/5

2022-05-11

shipping scam

"when using Amazon Pay their website changed my shipping from free to priority, a $93 charge, after I selected "purchase now". Their customer service via phone, email, submit inquiry, is non-existent. I finally got through on chat the next day and had to fight with them to make it right. BUT as soon as I told them I was able to recreate the incident and record it with video they immediately offered to make it right. THEY KNOW ABOUT THIS AND USE IT TO SCAM CUSTOMERS."


1/5

2022-04-12

Terrible Website

"I rarely write negative reviews, as I do not like to throw shade at other people who are trying their best. But what I experienced working with Bannerbuzz is not excusable and should serve as a warning for anyone who is depending on them for their services.

Last year, I placed an order for table displays that was delayed over 8 weeks with no notification by BannerBuzz. On multiple occasions via chat support and phone support, I was told that the proof had not been approved. On each of these occasions, I gave my approval, but didn't receive any production or shipping updates. After 8 weeks, I got fed up and asked for a refund. Instead, they gave me store credit. Sure, whatever.

Fast forward to today. The website will not let me use my store credit. I go back and forth with support. They tell me to refresh my browser 20 times, never thinking that calling me to sort this out could be a solution. When I call, they offer callback services. 20 minutes later, I'll get a call from Banner Buzz only to hear "no representatives are available at this time".

Come to find out, I cannot use my store credit unless my order total exceeds my credit balance. Ok fine, I guess I'll give Bannerbuzz more of my money to redeem the credit they gave me.

Once I made my purchase, I looked for artwork templates. I could not find artwork templates. What kind of printing service does not list artwork templates on their site?? Ok, so I request the graphics over chat. Only takes 60 minutes with Ankit, who is helpful, but so slow.

Once I got the graphic templates from Ankit, I finally had my artwork ready to submit. They provide a link to "DriveHQ", which does NOT work. There is an upload button. I click it and it says "Uploaded". When I refresh the page, my artwork is gone.

So then, I just go to their contact form and submit my artwork with my own Dropbox links. There is captcha on the form. Even though I pass the captcha check, the form will not submit due Captcha failure.

I have been doing business with Bannerbuzz for nearly 10 years. Until last year, their printing quality was sufficient and turnaround times were great. Something has changed, and their website is a total hassle to use. I would advise staying away indefinitely until things improve. I know I will.
"


2/5

2022-04-04

Dissatisfied Customer

"I knew this company shipped from India, so I gave myself plenty of run time and thought that would be sufficient. What I didn't anticipate was the poor project management and design errors. The website works fine. I created a design with no problems and submitted it with my order. When the proof came back, the color of the runner and the specifications of the design were significantly off. I tried over ten times by phone and their website and email to notify the design team of the error -- to no avail. It seems there really is no way to have a design error corrected. The artwork proofing is a lie. You input a design and send it along with a prayer that the team will actually give you what you ordered. In the end, because of the event deadline, I was forced to go with a design different from what I ordered and will just hope when/if it arrives I can figure out a way to make the best of things. Keeping my fingers crossed that the time spent trying to correct their error doesn't result in a missed deadline. Going forward, I will never use this company again. I will pay more and go with a different outfit. "


1/5

2022-03-08

Deceptive: offshore company charges unwarranted US rates

"Indian company pretends to operate locally in US without disclosing that your US order will be processed and shipped from India. I wouldn't have a problem with that if they (1) would have disclosed that fact and (2) charge an appropriate offshore rate for the services offered. Instead they charge US rates, but will ship from India which adds a significant delay. For the same price or less you can buy from an American company and have your order delivered much faster."


1/5

2022-03-03

Stay Away

"I made the mistake of contacting this mess company for a quote. I got a response at about 2 AM my time written in broken English that didn't even answer my question, so I knew I was dealing with some scam company that was probably overseas. As a result, I never ordered anything from them. A month later some idiot employee named "Anwesh Biswas" starts emailing me literally every day with broken English sales emails that make zero sense. And there's no way to unsubscribe from them."


1/5

2022-01-17

Terrible Customer Service

"I ordered clear vinyls for my windows and they sent opaque white vinyl. They have refused to refund the product and are using every excuse under the sun to validate why they mucked up."


Rep reply posted 2022-01-27
A rep from Banner Buzz, BannerBuzz1, has responded:

“Hello Patrick, we apologize for the inconvenience this has caused you. As per the latest update and as agreed over email, we have issued a replacement of the Clear Decals. It will get delivered in 7 to 10 business days. We hope the issue is now resolved. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing BannerBuzz.”


1/5

2021-10-18

STAY AWAY FROM THIS COMPANY!!!! BAD NEWS

"I ordered a diecut piece online and then called a representative about it and he told me it was possible to cut. When I received it, it was black printed ink on a white piece of vinyl. It took a representative 3-4 days to get back to me about my order and I was told that it wasn't possible and they would not refund me. The quality of what they sent me was AWFUL! There's obviously a language barrier since all of their reps are in India. BEWARE of this company!!!! DO NOT TRUST THEM!!!!!"


1/5

2021-08-30

Located in India Promoting they Operate in Australia

"Overseas Company Pretending to Be In Australia.

I have been waiting for over two weeks for my order. They do not disclose when you place an order that they are located in India. Their chosen courier FedEx has shut one of their depots and are diverting the parcels from an open depot to a closed one. Totally disappointed and will be reporting this to ASIC.
"


Verified
4/5

2021-04-29

anabella's bday

"on time delivery of a quality product.
"


Verified
5/5

2021-04-29

Great communication, high quality

"I was impressed with how much the team helped me with my personal design and ensured that the final product would be of quality. I am very satisfied with the color and thread strength of my flag, it is much better than another company that I ordered a personal flag from and around the same price and time. Banner Buzz is the best I've found! "


Verified
5/5

2021-04-28

Great Experience in all aspects

"I found the application easy to work on and it was especially great I was able to save the document to return to later. The notifications re progress were super and correct. "