"I was mad at my recent experience with BHM Golf so I google searched and found this website. I ordered golf balls from them on Nov. 15th and by Dec. 10th they still had not been shipped so emailed them and they told me I had to order at least 3 dozen, even though that was not said anywhere on the website. Then I kept dealing with them and they were rude through the entire process. I am currently trying to get a refund back from them. Lets see if they will actually do that. "
"DON'T BUY FROM BHM GOLF!!! I ordered TaylorMade clubs on Oct. 24, 2007. BHM processed my payment immediately and sent an e-mail saying that the clubs would ship by Nov. 7th. After receiving no notice that my clubs shipped, on the evening of the 7th, I e-mailed Brian to check the status of my order. He e-mailed back, saying that he would call me. Or course, he didn't call, so I called him. He was curt, saying that he sent an e-mail (to whom, I don't know) and that he would let me know when he found out something.
After reading reviews on BHM Golf (research that I should have done before I ordered) I realized that I was probably Brian's newest victim. On Nov. 10th I e-mailed Brian to request that he cancel my order and issue a refund. On the 12th I received from BHM a copy of my invoice stamped paid. I e-mailed BHM, reminding them that I had cancelled my order and requested a refund. On Nov. 13th I receive an e-mail stating "refund issued". By the 16th, when no refund appeared in my account, I e-mailed Brian. He replied, saying that it could take 1-2 weeks to appear in my account (we all know that's crap). I replied, expressing my doubt, but he insisted that a refund had been issued.
After I threatened to file a dispute with PayPal, Brian called me on the 19th, first telling me that my order had shipped, then he told me that my order was on back order. I reminded him that I had canceled my order over a week ago and that he had already told me a number of times that he refunded my money. I contacted PayPal to file a dispute. Brian quickly resonded to PayPal, informing them that he had issued a refund. Armed with this false information, PayPal considers the matter to be fully investigated and they promtly closed my dispute. By the way, there is still no credit in my account. The only deal that you will get from BHM Golf is a bum deal. "
"I am very disappointed from BHM golf. They sent email stating that the item will be shipped in 7-10 days. I waited for 3 weeks, but they didn’t contact me anything! They finally replied and told me item is still in manufacture’s storage. I asked refund for a week, but they haven’t responded me yet. I strongly recommend you avoiding this provider. "
"I placed an order April 2007 and I am still waiting, and fighting for my refund. I never received my order and have been promised a refund since June. Brian keeps promising to refund but it never happens. WORST CUSTOMER EXPERIENCE EVER!! I am going to an attorney who specializes in INTERNET SCAMS, that's what Brian Meyers does best, scams people!! Stay away from BHM Golf!!"
"I learned too late from Mizuno USA that these clowns are not authorized to sell Mizuno golf products, yet they continue to advertise and "sell" them on their website. Hard to believe they can stay in business - what a country! If you paid via credit card, save yourself time - contact the card company directly and have the charge removed."
"Purchased golf bag for $99.95 as shown on invoice. Found out credit card was charged for $109.95 the same day even though item was not available. Was told next day item was not available and money would be refunded. Brian kept saying he refunded the money but to date (11 Oct--almost a month later) he has not. I hope my credit card company can get it back! My worst online experience ever. "
"This was the worse experience I have ever had dealing with a store owner. I was just trying to find out the status of my six year old son's golf shoes, ordered in the AM of 9-26 that were to be received in 3-5 days. I sent an e-mail and got a response that they just received the order on 10-2-07 and would be shipping them to me on 10-3 with a tracking #. I never received a tracking # or the shoes, so e-mailed them on the evening of 10-3 inquiring to the shipping #. When I did not receive a response, I called the store on 10-4. Brian was very rude, put me on hold approximately 10 times, was talking to me then someone else until I finally asked him not to put me on hold, I just need information. He became very degrading and told me to "please stop doing the voice thing, it is very annoying." I have strep throat! At that point, I knew he had zero customer service skills and should not be permitted to interact with other humans! He told me I should receive them next week. I said that was unacceptable since he told me that last week. I said I would have to talk to my husband and he told me to have my husband call him back! When my husband called him, at first Brian acted like he didn't know what my husband was talking about and then became belligerant with my husband for no apparaent reason. My husband told him that we are cancelling the order and he told him to go f*** himself and hung up! Brian obviously missed the course on human interaction, let alone customer service. I am amazed the man still has a business and I will never shop with him and would urge others to save their aggravation with this so called "business.""
"This guy is a complete crook! Not only did he change my credit card AFTER I cancelled my order, he also sent the wrong items and refused to reply to my subsequent inquiries. "
"BHM is a SCAM!! I ordered an SF Giants golf bag and contacted him several times to get the status. He then tells me it will ship the next week. Surprise..NOTHING! After weeks of nothing I finally file a complaint with paypal and he refunds my money back. He then comments stating that Callaway lost their license on the MLB bags, but why is he still advertising these bags on his website? And why didn't he tell me this in the first place if that was the case so that I could get my money back? He then emails me on my reguarr email address saying that I will be contacted by his lawyer and will be sued for liability?!?! Good luck with that....I think we all need to contact Dateline and put this guy out of business for good! THIS GUY IS AN IDIOT and SCAM!
He'll take your money and run if you don't act fast!
I had to revise my response since I got an email stating that maybe I wasn't satisfied with BHM because maybe the time frame was too short...here's my explanation.
I could have waited for the item if I new that he had it in stock. I asked for a refund and he didn't respond...(maybe bc he didn't want to give me my money). I only got my refund after filing a complaint with paypal. The bag was not even being produced anywhere since he tells me through paypal that Callaway lost their license to make the MLB bags. Why couldn't he have shared this information when I politely asked for a refund in the first place, which I would have been entitled to if the bag was no longer being produced? And he was also still advertising the bags on his website as IN STOCK and ready to ship in 3-5 business days."
"I can't believe I saw this website!!!!! I am so infuriated by the BHM Golf. I put in an order three weeks ago. The item never arrived. I went to another store I received in less than five days.I was charged TWICE for the same item. DO NOT DO ANY BUSINESS WITH BHM GOLF. THE CUSTOMER SERVICE IS HORRIBLE AND RUDE. I HAVE TO GO TO MY CREDIT CARD COMPANY TO ENSURE BOTH CHARGES WERE TAKEN OFF. BHM GOLF SAID THAT THERE WAS ONLY ONE CHRAGE.HE DID FINALLY REVERSED BOTH CHARGES, AFTER HE SAW THIS REPORT ON RESELLERRATINGS. THEY ARE LIARS AND FAKES. I AM GOING TO REPORT THEM TO THE BBB. HE ADVERTISES ITEMS HE SAYS ARE OUT OF STOCK. THEN HE TRIES TO GET YOU TO BUY ANOTHER ITEM. I DON'T TRUST HIM. "
"Extremely Dishonest. DO NOT PURCHASE FROM HERE. "
"God I wish I saw resellerratings before dealing with BHM Golf. I used BHM Golf because the prices were great. I saved about $15-$20 ordering from here. The headache I had to incur for this small amount of savings was absolutely not worth it. Here's what happened.
I ordered a golf bag, I was VERY VERY specific that I wanted the black one. of course I get the gray one. I'm thinking no big deal, mistakes happen. I call them to see if I can get some kind of return label or something. They said they would get UPS to come pick it up. A week goes by and UPS never comes. I have to call them repeatedly and leave messages and e-mails and finally they got UPS to come pick up their mistake. All during this time, Brian, the owner, promised that he is shipping my correct bag. I'm thinking great, I'll have my bag for my game this weekend. I ask for a tracking# and he ignores me, saying he'll call me back. He doesn't give the number nor does he call me back. Of course, it's getting closer to the weekend. So I call a few more times. All I'm asking for is a tracking number that HE PROMISED ME. Again, the run around or he ignores my messages. Finally, I get a hold of the guy and he becomes very rude and says my order is cancelled and that I'm not getting my bag. He has the bag right there and he didn't appreciate my calling him a few times. The guy either never had my bag or never intended to ship it. Either way this Brian fellow is a fraud. Stay away from him. Not worth it to save a few bucks, cause in the end, you don't.
Thank goodness, I used my visa card so if I had to dispute the purchase it would have been an easy chargeback. But Brian refunded my money relatively quickly so it wasn't necessary. Either way, stay far away from this place.
UPDATE UPDATE UPDATE 7/29/2009: Looks like BHM Golf discovered reseller ratings and tried to defend themselves against my review. Please carefully read my original review and their response to it...you'll see it doesn't make much sense.
First, the tracking number that they throw out there, it doesn't work! They're just throwing up any old number hoping you won't verify it. Nice try liar!
Secondly, the main issue isn't that they sent me the wrong bag, its that they gave me the run around over and over and over again. And then when I got ahold of someone to speak to, they became unbelievably rude. I was polite from the very start and this Brian guy became beligerent. Quite frankly, I think he's nuts. Honestly, if this was a face to face meeting, I probably would of punched him in the face.
Thirdly, he lies, he lies, he lies, he lies...in his response he says that I didn't update my review after I was "completely satisfied". WHAT BS!!!! My original review already said that the only satisfaction I got was that I didn't lose money because he refunded my purchase. If you read the reviews from alot of other customers they were not as fortunate. Who knows, maybe in this guy's mind that is customer satisfaction.
Again, I have to reiterate that this guy just lies and lies. He said he sent me the bag, but he is lying. HE NEVER SENT ME THE BAG!! When I got ahold of him on the phone he actually tried to antagonize me by saying that he had the bag right there next to him and was NEVER going to send it out. This guy is nuts!
Brian is such a friggin liar, he completely gave me a bad taste to ever do online business with a small merchant again. I'm all about helping the mom and pop stores from the giant retail chains, but seriously after this episode I've only dealt with the major chains.
Listen guys, in the end, you form your opinion by doing some research. Go ahead and google BHM Golf complaints, you'll see news articles about how the state of illinois is suing him and he also has quite an extensive complaint record with the illinois police department. You guys form your own conclusion. Like I said before, forget trying to save a couple bucks here, the headache you have to incur is not worth it.
And this message is for you Brian, what you think I wouldn't know that you made some BS response to my review. They e-mailed me about your response!"
"AVOID BHM GOLF!!! BHM GOLF ACTIVELY AND CONSCIOUSLY DEFRAUDS ONLINE CUSTOMERS ON A REGULAR BASIS. They have been doing this with impunity for years. Read the comments posted on this forum. Check with their local Better Business Bureau (http://www.chicago.bbb.org/commonreport.html?bid=28003382), and the Villa Park Police Department (phone: ***-***-****).
Unfortunately, like so many others on this forum, I did NOT do all of the above until AFTER I got stung. I asked the Villa Park Police Department why this company is allowed to continue to defraud unsuspecting consumers. The detective told me that this guy is a big thorn in their side and that they would love to shut him down, but the fact is that he never defrauds local customers—only out-of-state online shoppers who are not likely to incur the expense and inconvenience of making several trips to Villa Park, Illinois for the purpose of filing a complaint and appearing to testify in Small Claims Court. To avoid future unpleasantness, he advised me to do my due diligence BEFORE making any online purchase; good advice for us all.
However, there is a happy ending to this story. I was one of the lucky ones who received a full refund from this guy. I paid him online through PayPal but as payment method I used my VISA account rather than a direct debit from my checking account. After 2 months of emails and phone calls resulting in lies and obfuscation from BHM Golf, I simply sent him an email canceling the order and informing him that I intended to file a dispute with VISA with a claim for a full refund. To my amazement, almost immediately I got a response from him informing me that he was refunding me the full amount. Knowing how this guy operates, I didn’t believe him, but incredibly, PayPal confirmed the transaction and the credit showed up in my VISA account in a day or two. So, I guess the moral of the story is; do your due diligence before any online purchase, and pay with your credit card if at all possible.
"
"This is the worst internet business experience I've ever had. The owner is abusive. When I cancelled my order he refused to give me any information on refunds, rather he kept repeating to never call him in an demonic tone of voice. I had to initiate a resolution through Paypal to get my money back. He refunded my money and left a vulgar message on my voice mail. He yelled saying he hopes I am F'ng happy and called me a piece of Sh*t. This guy is the worst who should have been out of business long before I ever dealt with him. "
"Do not buy from this vendor.
They said my item would be drop shipped from vendor in 3 to 5 days. I received it over two weeks later and the item was incorrect. I ordered a 33 inch putter and received a 34 inch. Fortunately the 34 inch will do as I would not like to hassle with returning the item to them."