"I tried to purchase a golf bag from this company on April 14th 2010. They told me it was backordered until May 28th, I told them it was OK. On May 28th, I called and spoke to Brian who said that he could not get the color bag I wanted but could get different colors. I said that I wanted that specific color. He said he would send me say blue or red and I could exchange the bag locally ie illegally. I should have known then but he then said he would get it. he lied and twice told me it had shipped but did not give me a tracking number. wHen I persisted he then wrote
09-Jun-10 09:41 AM - "Dear Michael, This is the legal team at BHMGOLF. We just heard your phone calls and threatening message to BHMGOLF Customerservice. If anything is said to anyone we will take your phone calls and threats to the next level. We have not processed your order because of your violent language on the phone with our customerservice dept and our payment processor has decided not to accept your credit card. This Golf Bag is our asset and we can choose to do business with. We are choosing not to do business with you. We don't know who you are and why you have a right to treat us like this. We don't appreciate your tone and your threats on the phone to our customerservice team. We have rights to and we will RESPOND to the BBB. You can coopy this on all your emails to the BBB. We have not charged your card , There is NO pending charge on your card and their will be no pending charge. We will NOT accept your order and we will ship the bag to someone else. You just lost another good source for discount Golf Equipment. Go buy the bag at Golf Smith for $199 plus Tax in NY City. Have a Blessed Day. BHM GOLF Legal Team. Please do us a favor and quit calling our customerservice line. You are harrassing BHMGOLF to fill and order and we will NOT charge your card and / or sell you a product. You are a person that can not be trusted."

I was polite and never swore, but I did ask why told me it had shipped. Brian is unstable. DO NOT DEAL WITH THIS COMPANY UNLESS YOU WANT TROUBLE."

"Ordered swing speed radar supposed to ship within 48 hours. Well after 10 days I checked with them to see the status of my order, they said the supplier misplaced my order will ship tomorrow this was May 15th. On the 24th after hearing nothing and receiving nothing I asked for a tracking number on May 25th I received the tracking number it showed it shipped that day the 25th. No communication unless I started it, not sure this would have ever shipped unless I kept asking. I would have thought after all this they would have offered something as an appology, next day air shipping would have been nice. It's the 27th today and I still don't have the product I ordered on May 5th."

"Wow... The stories are true.

I attempted to order a golf bag from BHM/Brian. My credit card wouldn't go through so I talked to Brian directly. He claimed I could not have an item shipped to an address that is different that the billing address and that this is why my CC was declined. This is simply not true and if it is, why even offer a "shipping" address on the online order form?

He then claimed to get my CC company on the phone. At this point he said I had to take over and was confronted with an automated voice asking for my social security number. I hung up sensing a scam. I've never been asked for my full SS# from them. I called my CC company and they said the charge problem was coming from BHM's end. He tried calling during this process. I called Brian and let him know what was up, he was calm for about 30 seconds before cursing me out, saying I was a scammer and threatening to report me to the FBI. I think he called me a 22 year old f***ing punk scammer" or something along those lines. This went on for 5 min or so before he hung up.

I found it amusing and cancelled my credit card immediately. I will take no chance on this imbalanced individual having my CC info.

I only wish I had checked the reviews beforehand. I guess I owe Brian a thank you for this valuable lesson in online shopping. I will always google an unknown seller from now on.

And he owes me a thank you for NOT reporting him to the appropriate agencies for his abusive and questionable business practices. I simply cannot waste anymore of my time on this, thanks."

"I ordered a golf bag with gift cards and was told that the order would be placed. I did not receive any notifications for one week. I called for an update and was told that they were waiting for their shipments from the vendor. I called 5 days later to be told the same thing. My girlfriend called and was told that the order was cancelled. I called for further explanation and was told that my girlfriend cancelled the order. I requested more information and was told that they were still waiting for the vendor to ship the bag. I told him that I wanted to cancel the order due to lack of communication and their poor BBB ratings. The individual then told me that I enjoy belittling him and I am that much less of a person. I said that I do not want to conduct business with them anymore. The individual then called my cell phone harassing me about "belittling" them. He then called and said that he finds my voice sexy. I had 8 phone calls in 12 minutes from this individual. I have already contacted the Attorney General and I plan to take this evidence to the BBB.

DO NOT DO BUSINESS WITH THIS COMPANY! If the price is too good to be true....it probably is.

DO NOT DO BUSINESS WITH THIS COMPANY! If the price is too good to be true....it probabaly is."

"I was extremely happy with the order I placed and the service I received from BHM Golf. The club and hats ordered were exactly as promised and the order came in a timely fashion. I plan on ordering from them again and soon. Sorry to the nay sayers but I had a pleasant first time experience. Jim"

"I cannot belive this company is still in business in this economy. I ordered three hats from the website for what should have been a total of $46. Two of the hats arrived with an invoice for all three, and a total charge of $92. Obviously concerned, I called BHM on 01/05/10 and spoke with a male who identified himself as Ryan (based upon the reviews here I believe this actually may have been Brian). Ultimately it was determined I was charged the appropriate amount for the three hats, although the third had yet to arrive and he could not explain why the invoice showed a charge of $92. However, while dealing with him he was dismissive, rude, and uninterested in my satisfaction with this transaction. He interrupted me, sighed repeatedly, refused to respond to several questions, and conveyed disgust with his tone of voice. His attitude was so poor I asked to speak with his supervisor, to which he replied, You're talking to him. I asked if he owned the company and he said no. I asked if I could speak with someone above him and was told there was no one available. At this point he quit responding to my questions and left the line open. After attempting to get a verbal response I hung up, called back only to connect with him again. I told him I wanted to speak with a supervisor, he asked why. I replied, To make a complaint on him and how he have handled my questions about this order. He again stated there was no one available, but he would take my number and have someone call me within two hours. No one called. I felt so strongly about this that I wrote a review on BHM's website, but surprisingly it has not been posted.

My complaint does not involve the products, but the service. Dealing with BHM was the worst customer service experience I have ever had. Fortunately, I was only dealing with a matter of $46, but BHM will not get my business again. I strongly advise against spending money with this company - if something goes wrong, you will not be satisfied with their response."

"Totally unreputable. I purchased ECCO shoes and originally placed incorrect shoes. I corrected the order, and was sent the wrong shoes, I returned the shoes, the received the correct shoes. I was triple billed: The correct shoes cost $184.00, but I was charged for the shoes I returned, and, plus the order change (no shoes sent). I was promised a check on 10/01/2009, never received it. I would advise anyone who shops for Golf equipment to stay clear of this company."

"My review is really a neutral review. I did receive the golf bag ordered, it just took a month. Also, since the bag failed to ship on time the 3rd party payment company refunded to my credit card (but kept a $1.70 processing fee which was not disclosed up front). The bag did finally ship and I received it. I then made payment by money order. The item was as described. Read the other reviews and order at your own risk. I had a mixed experience and would not order from again."

"I ordered a set of Adams clubs, ogio, grom bag, an umbrella and golf towel from BHM golf. I ordered over the phone. I spke with Brian and found him to be very helpful and professional. He gave me a great price on the clubs and when I asked him to recommend a bag, he didn't steer me to his most expensive unit but to the best value he could offer me at the time. I got the bag for 50 dollars less than any other vendor, even ebay was selling it for. When asked about delivery times, he was very honest and informed me that some items could take up to 10 days to arrive. I got the clubs 4 days after ordering them and the balance of the order 9 days after ordering them. He promptly provided me with tracking numbers and when I e-mailed and/or called him regarding the status of my order, he was helpful and truthful. I highly recommend ordering from BHM golf and would not hesitate to use them again."

"I have had recent encounters with BHM and have nothing but good things to say. I ordered a set of Mizuno MP62 and they arrived n a timely manner, and with the changes I requested.

I also just recently decided to buy the newest Mizuno irons (yes, addict I know!), and called BHM. I didn't have the full amount just yet, but as a repeat customer they made some arrangements with me to pay over three months. So, I gave them a $250 deposit. Unfortunately, my car suddenly needed $1000 work on it, and this meant I could not get the clubs now. I called BHM back, explained the situation, and with no issues told I would get the refund, and when I could I would get the same arrangements to buy the clubs since I am a repeat customer.

So, I have had good experiences. I have talked to them several times, and they have called me even more to work with me and meet the customer needs. I do know, from what they have acknowledged, there have been issues with vendors and other business related issues that have caused some bad customer relations. They are, at least to me, taking responsibility and wanting to set the ship right, so to speak.

I am, of course, supporting them and encouraging folks to buy from them. But, before you do, call them and talk to them. Unless I am singularly unique, you will find a willingness to make things as you request. I believe in second, third and fourth chances, especially where there is acknowledgment and interest in making new changes in business practices.

Greg Johnson
Tacoma, Washington"

"I ordered a Taylormade putter that, even though it was within BHM's delivery guidelines, took 17 days to reach my home. BHM was very empathetic to my queries and tried everything in their power to acquire my putter in a timely manner. They followed up immediately in a very professional manner with accurate information to my inquiries. My putter arrived packaged appropriately. It's a beautiful putter that I plan on using for years to come. I would recommend BHMGolf.com to anyone looking to purchase golf equipment and plan on visiting their website often. I give GHMGolf.com FIVE STARS!!!
"

"I ordered some Adams golf clubs (1" longer than standard) from Brian at 6pm central time before I read all the review about BHM. Once I read the reviews I decided to cancel my order, so I sent BHM an email about 8pm that same night and asked to cancel my order. Brian wrote back the next day and said it was too late because they had already shipped. We emailed back and forth and he kept insisting there was no way to stop the order because it was already on it's way. I called my credit card company and he had not charged my card yet so I told them to cancel my credit card number and reissue me a new card. The next day I get an email from Brian saying that I could not order the clubs with the 1" extension like I wanted so he would cancel my order. Not sure what kind of game he is playing but I would not do business with this company. Pretty shady...

Right... He's telling the truth and all the people who have written in here went out of their way to make up lies about BHM. I just hope if you are reading this you strongly consider taking your business to a reputable seller. There are lots of them out there to choose from"

"I ordered a sun mountain speed cart v2 on bhmgolf.com. After my order, the site informed me that I would receive an email with the tracking number. Three days later, I called bhmgolf.com and the person that answered the phone was rude and cursed at me. When I asked him if he was cursing at me, he replied, "No. I was cursing at my doctor!" As we continued, I informed him that I did not receive an email with the tracking number. He informed me that it would probably be in my spam folder. So, I checked that and did not find an email from bhmgolf. When I called him back he start cursing and yelling at me, which caused me to respond back at him. Finally, he ended up sending me 4 copies of my invoice that contained the tracking number.

Although, he called me back to say that he was at the doctors office in severe pain and apologized, I decided to look up bhmgolf and to my surprise found that I am not the only person he has treated this way.

Finally, he did not send me my free hat that was advertised with the purchase of the cart.

****UPDATE****
Believe Brian if you want, but it was he who called to apologize. If I had provided a wrong email as he claims, then I wonder how was it that he sent me notice of the order the same day that stated, "upon shipping, we will send you a ups shipping number.", then 3 days later claim I typed in the wrong address in my order. In fact it was he that read me my email back. I never told him this over the phone. In addition, what I read about BHM golf was after I had exchanged profanities with this guy.

Also, he threaten to have me arrested for harassment for calling him and text messaging him. However, it was he who initiated the calls and text messages, calling me at 1:30am his time and texting me. Believe me the attorney general will have all of this evidence.

What a disillusioned individual!"

"BE AWARE ! Called to see what was in stock and was essentially yelled at "THIS IS ON MY WEBSITE". Was so rude I hung up. He called back my number and SCREAMED PROFANITIES for hanging up, he then threatened me personally, do not call this number or he will swear and harass you. Am reporting him to the Better Business Bureau, his attorney general. "

"About the answer wrote by BHM.

Unbeleivable that BHM still in business.

BHM ship to me the wrong clubs and it takes 60 days to have my money back.After going on the BBB way.

They are champion to invent wrong stories about their clients.

I can't beleive that they think that customer trust them.

I hope that BHM won't be in business anymore.

Crazy people in business."