"I ordered a evaporator core for my husband's pickup truck. The next day, I received an email from Autoplicity which said, 'Your item has shipped!" It indicated that UPS was the shipper and provided a tracking number. For a full week, I checked the tracking number with UPS daily, only to find that the label was created... but UPS had not received the package for shipping. I called Autoplicity and the customer service rep emailed the warehouse to find out where the item was. 24-hours later, I received an email from the warehouse indicating that the shipping would be updated sometime later NEXT week. My husband called customer service and was told the warehouse would contact him within 24-hours. We cancelled the damned order! "
"They grab you with great prices and have inaccurate shipping times. I ordered for 2 day shipping and it came 4 days late. After paying $25 just for shipping. I called customer service and they were extremely unhelpful and didn’t solve any of my problems. Very unhappy with this site and will definitely not be using them again!"
"Do not purchase from Autoplicity prior to reading my review or others with a low score. There is good reason to proceed with an extreme amount of caution. First, I ran a very large e-commerce company in the heavy-duty space for 18 years but never moved to automotive parts and accessories. I'm writing this so you understand my inside industry perspective & the fact I have no motivation to give Autoplicity a poor review other than my personal experience.
Problem 1: I ordered a pair of Steelcraft 423705 running boards. Autoplicity's website said they were in stock with updated live inventory and fast shipping times, when in fact they weren't in stock at an Autoplicity warehouse but drop-shipped directly from their manufacturer. When an e-commerce company has a drop-ship model, meaning they don't stock the part but have it shipped from another company, total control of the customer experience is surrendered and lost. I ordered the item on July 3, and it is now July 16 and was told after several calls to the transportation company it will be at least another two weeks. So now I have to wait one month for an item that was allegedly in stock at Autoplicity and shipped fast?
Problem 2: Autoplicity's Customer Service takes no ownership in solving concerns. I state this after speaking to three different people. One person asked me if I called the transportation company! I ordered a product and did not hire a company to move it for me. If I did, it would have certainly arrived by the time promised.
There is so much more but allow me to summarize:
1. Autoplicity falsely advertises on their website so never order online from them but call to ask if it is in stock at one of their distribution facilities. If not, run and keep running...
2. Autoplicity has no interest in the customer experience. One rep. even said she would follow-up and get back to me, which never happened. They are more concerned with transactions so again, let the buyer beware!
3. Autoplicity will not provide assistance if something is wrong with your order. I called three times and was told I had to wait and could not cancel the order because the transportation company already picked it up. I was even asked if I called the transportation company, which is an absolute no in any customer-facing industry.
There are too many other points to mention, e.g., terrible and unprofessional customer service. DO NOT PURCHASE FROM AUTOPLICITY WITHOUT UNDERSTANDING THE RISKS GOING IN. I saved a few dollars but would have gladly spent the extra money to receive decent service."
"Shipping date was changed 5 times and was never shipped for 10 days. Customer service is hoke!"
"I make a order by mistake and my order was already processing I cancel my order right away call custumer service and they told me that my order was cancel the next day I got a confirmation my order was in the way I called customer service and the lady fix the issue she give me a discount and also give me free shipping label so I add a choice to decide what to do . That lady was very understanding of the problem and help me threw it . I will definitely do bisness with them again . "
"They take your money and ship you nothing...."
"They refused to look up the parts I needed he told me to call the manufacturer/ dealer and get the part numbers from them and then come back here and give them the part numbers so it's easier for them to look it up I'm sorry if I don't want to spend my time making three phone calls when any other parts store in the world look up the part but you need with one call it was complete and utter BS he was just too lazy to do his job after reading all these reviews my order probably would have just got cancelled after a week anyways"
"
1/5
2019-10-03
Item claimed to be in stock was not
"I ordered a SMITTYBILT winch Wednesday after what turned out to be their "sister company" THMOTORSPORTS lied for three days about processing my order.
I called Thursday, it was "processing" Having just gone through this with THM I insisted on speaking to a manager. To their credit I did get transferred.
First they said 75 more for shipping, I argued but agreed. Then they wanted an additional 55.00 for the winch. So 130.00 more.
They claim they have items in stock but then say it is being drop shipped from Smitty.
Avoid AUTOPLICITY & THMotorsports
"
"They cancel orders all the time. Read the reviews. Website shows quantity in stock, then a week later they would cancel the order because they cant fulfill it. Then you get a generic bogus email about how they're sorry, without any explanation. From my previous dealings with them, they are a dropshipper with no visibility on what is in stock and out of date pricing, which is likely why most orders are cancelled. "
"they know their business and products and really have a huge variety of things....I always look to autoplicity for my automotive needs.."
"These guys said they had ALL the parts I needed and in stock so they could send them next day air. I gave them a 2 day buffer from when I absolutely needed them. They sent me an email the day I actually needed the parts saying we regret to inform you but your order can only be delivered by ground mail! I immediately replied to the email to call me and they did not. Terrible service and Poor Inventory and Shipping Management! BUYER BEWARE!!!!"
"Autoplicity They canceled the order and never notified me. So I've been waiting , they said it would be her May 6th, and now on the 15th I find they just up and canceled my order without saying a thing to me!"
"I found exactly what I was looking for fast and easy. Product shipped very quickly also. Will definitely use them in the future"
"Best service and prices I’ve found for all my marine and automotive supplies "
"Got part next day, exact fit, perfect!"