"I ordered a Rockville Speaker and had a problem with Bluetooth. They paid to have it returned and fixed it. I didn't think the 2nd sounded as good as the first and once again they paid to have it returned and sent me a new one. I can't imagine that they made anything after paying 5 Fed Ex charges for something that wasn't their fault. Great customer service! Wouldn't hesitate to recommend them and I have on DJ Facebook sites.

"

"They suck ! I wrote them this about a Yamaha PSR S950 workstation keyboard i bought of them last January 13,2014 with a full year warranty on ebay !
Dear audiosavings,

Yes I bought this keyboard of you’s last January ! Right after I bought the keyboard ! I played it about 5 times about 5 minutes each time and no problems ! Then I was hit by a car ! And had not touched the keyboard till this past week ! Cause it took me awhile to heal up ! Well the keyboard was put back in its box so it would not get dusty or anything ! And it has sat in my music room which the room temperature is perfect and no damage or that can happen to any of my instruments ! Well finally I have brought this keyboard back out and have started playing music again ! I was told that this keyboard was new and was returned cause it was a christmas gift ! That the people had bought the wrong one ! Well now when I turn the keyboard on and play for a bit , it shuts itself off ! And I know it has a automatic shut off on it ! Well I have turned that off .Whats my warranty Yamaha PSR S950 Please let me know Item number 301045497033 Thankyou
And they replied to me in a email with this !
Dear dawn9396,

Hello,
Please call Yamaha directly at ***-***-****. They will replace the unit for you.
If I can be of any further assistance please let me know!
Thanks!
David N.
Customer Service Specialist
AudioSavings Inc
Well i called Yamaha and they have no Knowledge of Audio Savings getting a hold of them ! And now have emailed them after about 10 times now they stopped replying to me and wont even answer me back ! Now i have the keyboard at some guys house who is suppose to be a authorized repairman for them ! And i seen his work room ! My keyboard is mint and now wonder when i get it back if it will be scratched up !And i warned the guy he better not scratch it in case i decide to sell it down the road, it will lose some of it's value if scratched or that ! And he goes i will do my best and try not to scratch it! Man they told me Yamaha would replace it and they lied !

"

"Buyer beware, customer service has been absolutely horrible to deal with. I bought two different receivers (Rockville RPA6000 and Technical Pro RX504) both listed as new, both were defective. Both were returned to Audiosavings for a credit card refund. I was told my refund was complete and given an authorization number. Now Audiosavings cannot locate the returned power cord and they will not refund my purchase. I’ve been told, they are still trying to locate the returned power cord. After many phone calls and emails (emails to customer service were never responded to) I still have not been refunded. Absolutely ridiculous that the returned power cord which they lost is holding up my refund. What an absolute joke. It has been over two months and still no refund. I would very strongly advise that you buy from a reputable company, NOT Audiosavings."

"Purchased an item from audiosavings via ebay.

item was clearly listed as NEW. was an "open box sale", but it was stated that this was only because the cardboard box had a few scratches on it. the item was assured to be in NEW condition.

as soon as it arrived (with a hidden deliver fee) i opened it, saw the box was worn, scratched. inside, i saw the device and everything inside had obviously been opened, taken out, used, abused...

in fact, the device showed signs, had scratches and marks to appear that it has been taken apart and put back together.

the item does not even work. at all. no power light. it just makes crackling noises and messed up the rest of my equipment when i plugged it in!

worst is, after the hidden delivery fee, this broken item cost more than a brand new, off the shelf, sealed box exact same item off the shelf....

i recommend no one do business with audio savings inc. these guys belong in jail."

"I purchased a pair of Rockville ASM5's around Xmas. EXCELLENT little speaker. Liked it so much I bought two more pair. A few weeks ago a friend walked up to the speaker to change the volume and a static charge KILLED the right channel speaker. Light still comes on the right speaker, left speaker works just fine. The next day I connected the other pair and guess what - static killed the right speaker AGAIN. The speakers that blew came in the same Rockville branded box. I haven't had any kind of trouble with the first set . . . kind of coincidental that the two that died came from the same run of speakers don't you think?

I've tried to get ahold of the dealer - AudioSavings - and haven't heard a word. I don't even want warranty work done (I live in Canada), just instructions on how to change the fuse.

SO . . . I will NEVER buy or recommend any Rockville products OR anything from AudioSavings. I discovered that not getting a response from AudioSavings is pretty much par for the course. You'd think that in this day and age of instant information people in business would care a little bit more about their conduct - especially in this new on-line world we live in.

:(

Oh ya - THERE IS NO WARRANTY COVERAGE IN CANADA. Buyer beware - read ALL the fine print.

Too bad - couldn't give them a -10


UPDATE 5JUNE2014

Gee - go figure. I did receive a reply from someone at Rockville - a contract worker, not a customer service rep - as they ignored my post(s).
- They will replace the speakers (actually have a warranty in Canada - at least in my case as I've used the power of the internet to have them contact me.) if I send them back for replacement.
- As I had told them it isn't cost effective for me to send the units back and they still gave me an RMA with a ten day expiry.
- All I need is a schematic or even a picture of the board with the fuse visible and I can change the fuse (if that's the problem) myself as I do know how to solder.
- NO REPLY BACK when I explained AGAIN that sending the units back wasn't going to happen. Obviously they think that they have solved the problem by contacting me.

NOT.

I'm out almost $300 CDN and one way or another I WILL get satisfaction.
BTW - I've never seen a rating of less than 1 before but AudioSavings does."

"They took 6 weeks to investigate lost delivery - did not respond to 3 email requests for stautus update. Customer service promised call backs on two separate occasions and then did not respond. Customer Service would provide their name for follow up, but when I called back to talk to that person, somehow they were always busy and we had to go through the whole issue again. When I finally voiced my displeasure with their lack of service and poor response time they immediately (within 15 minutes) sent email that the claim for lost delivery was denied - AND then sent email asking WHY I would give them negative feedback!"

"Let's start at the beginning...

Wednesday, Oct. 2nd

12:35pm
I hit their site knowing what I wanted and that I had to beat the 1pm deadline so it would be shipped that day and I'd have it Thursday since I live in NY. This was important because I was leaving Thursday evening at 7pm for 4 days. After finding everything I wanted, I filled out the personal information and took the option of paying via Paypal. After 4 different attempts at re-placing the order, it failed each time to take me to Paypal and showed the final order cost as "TBD" no matter what I did.

1:03pm
I called the company and after waiting a while got someone on the phone. I explained the above (needed the order out TODAY) and the issue I had been having. He assured me he could run it back to the warehouse and get it out on time. I went over everything on the screen with him and, he sent me a Paypal invoice which I paid within 2 minutes. I felt relieved this was done.

5:15pm
Got a call from someone female at Audio Savings saying there was a problem... whoever took my order forgot to charge me sales tax (I am in NY) and that the order never went out due to their screwup. Wonderful!! I explained my predicament to the woman about not being home for 4 days and that I didn't want the product sitting on my front stoop that entire time. I then explained to her I'd arrange to have a friend come to my house and pick it up on Friday. I gave her my credit card info to bill me for the tax I wasn't charged.

5:30pm
I called my installer who lives over a half an hour away from me and arranged to leave the keys to my vehicle asking him to please pick up the packages so they didn't sit outside. He would then proceed to remove the old and install the new equipment in my car.

Friday, Oct. 3rd

9:15am
My installer drove to my house, pulled out the old equipment from my truck and would return later to install everything.

3:15pm
My installer called me to inform me that FedX had been to my house but... they left a note that a signature was required to receive the package!!! Now, when I told the girl at 5:15pm two days before that I was concerned about the package sitting out front, why in the hell did she not inform me it would be coming signature required????

4:00pm
Furious (putting it mildly) with my work truck that I needed Monday morning ripped apart, I drove back down from New Jersey to pick up the package from FedX so it could be installed and I could actually work Monday morning. I then proceeded to drop the box at my house and drive back to NJ to rejoin my wife at the hospital.

Saturday, Oct. 4th

8:00am
The installer showed up at my house and... my phone rang at 8:02am. It was my installer informing me that they DID NOT include the mounting kit I CLEARLY included in my original order with the guy on the phone. Now I know why when the girl called back she said, "The good news is your order total is lower than you were quoted, the bad news is you weren't charged tax."

Let's do some math now... I saved $39 ordering from them vs. my normal channel. It cost me $40 in gas to drive back from NJ to pick up stereo at Fedx and had to pay my installer $75 for coming out to my house even though he could not install the stereo.

$39 - ($40 + $75) leaves me in the hole for $76 not even considering the 5hrs I spent driving back and forth from NJ.

I am absolutely horrified at this entire ordeal! My original plan was to order from Sonix Electronix as I've done before but they were cheaper and closer.

I wrote them this email three nights ago and have yet to get a response from them. As far as I am concerned these people are clowns.
"

"I bought four car monitors fromt Audiosavings. Two were defective. When I emailed them about it they propmtly gave me an RMA# and how to send the product back for exchange. This was completed and they stated they would send me replacement but they didnt have it in stock and it would come from the factory. They would send me tracking. I waited and emailed back they did not repspond I emailed again and no reponce. I did an ebay dispute asking for my money back. It was outside the 45 day window so ebay basically just sent them an email. They stated would give me a full refund. I awaited for the refund and the deadline passed. There has been no refund they have the broken screen and my money. This is my customer experience with AudioSavings."

"8/21 ordered a Peavey IPR2 7500 and a pair of Peavey SP118BX subs. The one sub came damaged with one of the rubber feet crushed into the case. After doing a wiring upgrade the Peavey amp was no where near the 1280 a channel it was rated for. I did call the day they were delivered and actually spoke with someone who told me to email pictures of the damage, which I instantly did. It has been 6 working days since I received the items and after calling 4 times and 3 emails I still get no response. Peavey support told me that there is a problem as well, but didn't want to accept a return for an authorized distributor. They did provide me with an alternate email to try and get this problem resolved. At this point I am so disgusted that I filed a claim with Fedex for the speaker damage and just want to return the amp for a refund. I have dealt with these guys in the past and they have stood behind their products. I guess these big ticket items are an exclusion. Yes they were the cheapest on the net, but what are the odds you will have a problem free transaction?
*UPDATE.. Don't expect any contact when you send back anything. Sent back DOA $700 amp and they did nothing. Even had the nerve to say they didn't receive it but tracking had signed delivery. After 30 days contacted Visa and they instantly credited my account. If you like liars and scam artists selling you used/broken gear, this is your company."

"i placed my order on Thursday the 28th{3-28-2013} and they STILL have not shipped it out as of today Wednesday the 10th[4-10-2013}. everytime i call them,they say it will be shipped within 24hrs! and this is comeing from the manager! they did take my money out of my account within 12 mins though!!! very upset and i don't think they should even be able to be rated! i rate them with a BIG -5 customer service is no good and i have been on hold for a total of almost 4hrs out of 3 days!"

"DO NOT BUY FROM THESE GUYS, BEWARE! I placed an order through amazon and audiosavings was the the seller. The item should have been to me already and I started to wonder what was gonig on. I contacted Amazon and they contacted audiosavings who did not even send the item on the date when it should have already been to me. Luckily Amazon has protection against clowns likes this and they were able to refund me my money and cancel the order. DO YOURSELF A FAVOR AND PAY A COUPLE MORE BUCKS AND BUY FROM A REPUTABLE DEALER AND NOT THESE GOOFBALLS! I WOULDN'T RECOMMEND THEM TO ANYONE!"

"I was asked last minute to do audio for a wedding on the 4th of July, 2012. So that day, 12 days prior to the event, I immediately ordered a set of self-powered PA speakers and was attracted by AudioSavings' 'Same-Day shipping'. I received an order confirmation right away; however, I didn't get a shipping notice until 6 days later, at which time FedEx advised it would not deliver the package until the 5th; 13 days later. I called AudioSavings cust service and I was absolutely assured it would be there on the 3rd; however calling FedEx on the 3rd I was advised directly from FedEx that it wouldn't arrive until the 5th. I had to call FedEx and refuse the package in transit, and have Visa fraud dept reverse the charge, and pay through the nose from a local rental.
Advised to steer clear of this company."

"Got screwed by these guys. They have very misleading advertising on some of their products. They described their Cadence CST1 tweeters as being of high quality and great volume. Not the case, probably the worst tweeters I've ever come across. Seller did not want to issue a refund. They were also very rude when I communicated with them. They clearly do not value their customers.

Thanks for wasting my time and stealing my money. I see that they also have 9 BBB claims against them. DO NOT BUY!"

"I got screwed by these guys. They said they had something in stock took my money and never shipped it. They don't reply to repeated emails. Buy from these guys at your own risk...you've been warned!"

"I did have some issues with a car stereo, I got an email from ****@**** and the problem was resolved very nicely and professionally. In the pass I got my JVC home stereo from them too and a few more electronic items, great products and excellent customer service, looking forward to keep doing business with AudioSavings.
Thanks Jose’
"