"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"the videos and the easy ordering... please don't ever not exist!"
"Ordering was simple, delivery on time and the correct product."
“Thank you for taking the time to let us know how we did! We look forward to helping you with any future appliance repair needs you may have!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"I HAD TO LAY SEAL IN SUN FOR A WEEK AND HEAT WITH HEAT GUN AND STILL NOT SEALING PROPERLY HOPEFULLY I T WILL SEAL IN TIME IT HAS BEEN INSTALLED ABOUT 2 WEEKS NOW BY APPLIANCE REPAIR CENTER THE TECH SAID HE HAD NEVER SEEN POOR PACKING HE SAID ALL THE ONES HE GETS ARE ALL PACKED FLAT THE OTHER SEAL I GOT WAS PACKED FLAT AND SEALED PROPERLY HOPE IT SEALS SOON MOISTURE LEAKS ON BOTH SIDES BUT TOP AND BOTTOM SEALS PROPERLY"
“We are very sorry for any inconvenience you have experienced with your gasket not sealing properly! We will be more than happy to ship a new one to you under our 365 day warranty policy should the gasket not seal properly. Give us a call at 877-477-7278 if we can be of any further assistance with this and we will be more than happy to help!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Everything went well. O E M and a great deal cheaper..."
“Thank you for taking the time to review our site! We are happy you chose us to help you fix your appliance at a competitive price!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"The people that work here seem to be pretty knowledgeable very friendly. I bought some lights turns out it wasn't the light it was my fridge I tried to return it they wouldn't let me I left them a bad review then they refunded my money now all is good."
“We are very sorry for the inconveniences you have experienced with your repair. Our return policy states that all parts must be in new and resalable condition, and that gas and electrical parts must not have been installed. With this type of policy, we depend on our warehouse employees to inspect and report all parts with signs of installation. We implemented this return policy to ensure everyone that orders from AppliancePartsPros.com will receive a new, unused OEM appliance part. We do, however, have a 365 day warranty policy if a part is defective where we can send a replacement free of charge. Since the parts ordered were not the issue with your refrigerator and they were installed, we could not issue a refund and sending a new part under warranty would not have fixed your issue. As a one time courtesy, though, I have sent you a personal email with a refund for your second order placed with us. If there is anything else we can do to rectify this situation please let us know and we will be happy to help!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Our dryer was not heating up. We ended up ordering 3 parts that didn't fix the problem. One of the parts was a Dryer Igniter Kit & Bracket. It disintegrated on us as we opened the package. It was the evening and we needed to get our dryer back online. I ordered a replacement so that it would ship ASAP. Contacted AppliancePartsPros today and they will reimburse me for the defective part but NOT the shipping. So I've now paid for shipping a defective part to me AND shipping for a part that was not defective. In addition, we discovered that the parts are much less expensive on Amazon or directly with GE. So we won't be using Appliance Parts Pros again. Very sad experience."
“Hello Anna,
I'm so sorry for the issue with your order. You placed an order with us 15701639, on 4/24/24. The dryer igniter kit arrived damaged. From the information you told the agent when you contacted us today you didn't call us but went ahead and replaced the order on 4/29, order# 15706476. You did contact us today and we have refunded you for the damaged part. I can't refund the shipping on that order because there are other parts ordered on order#15701639. However, the reason the shipping on the replacement order was rejected was because quite a bit of time had passed. We were not aware that the part had arrived damaged until you contacted us today, 5/14/24. I will refund the shipping for order#15706476, placed on 4/29/24. You have been issued a credit of $11.50. Please allow 3-5 business days for the refund to be posted to your account. In future please let us know as soon as you can if a part arrives damaged.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Great service, reasonable prices, and quick shipping. I love this site because it is one of the few sites with this level of expertise that saves me so much time and money!"
“Thank you for taking the time to review our site. We are glad you liked our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"run nice and was easy to put together"
“Thank you for writing this review. We are happy to hear you benefited from our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Brittny not only knew what help I needed but she was also so friendly. These people treat you like a friendly neighbor."
“We appreciate you taking the time to leave us positive feedback on your experience. We'll be sure to pass this along to the agent who helped you.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Despite early confusion (wrong part delivered) we did get the right part. "
“Thank you for telling us. We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"getting part aand shipping was excellent ."
“Thank you for taking the time to review our site! We are happy to hear you benefited from our services!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Ordered dryer timer on a Sunday evening. It was delivered the following Wednesday. Quick delivery with the correct part. Ordering was very easy. Will definitely use them again if a need arises. Very satisfied. "
“Thank you for taking the time to let us know how we did! We are happy you chose us for your appliance repair and we look forward to helping you with any appliance repairs that may come up in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Works perfectly, thank you"
“Thank you for taking the time to review our site! We're happy to help!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Drawer fits perfectly and it was delivered in a reasonable time."
“Thank you for sharing your experience! We look forward to helping you with any future appliance repair needs you may have!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Shipment was very fast. Correct part the first time. Easy to navigate. Nice to have the dryer running again."
“Thank you for letting us know how much you liked our services! We are happy to have helped get your appliance back up and running and hope to help again in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“Thank you for letting us know how much you liked our services! We will be always happy to help if you should need assistance with a repair in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team”