"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"I have a Samsung dryer that needed a few repair parts at the same time - a belt, a support roller and the belt tensioning arm. All three were in stock, shipped very quickly and arrived on time, and the dryer is now repaired.
Their repair videos are very helpful, and I have now used this company three different times. Each time the parts arrived on time and repairs went smoothly.
I don't want to be a dryer repair expert, but this company makes it easy to be one."
"I like their easy-to-use website and good number of applicable instructional videos. I ended up ordering a part with guaranteed next day delivery but it took three days. "
“Thank you very much for taking the time to leave your review, and we are happy to hear that our videos were helpful with your install! I was able to review your order in regard to the shipping. The order was placed on a Saturday and our warehouses are closed on weekends so the part wasn't set to ship until Monday. The tracking shows it was delivered on Tuesday, which would be correct for the day the part was ordered. I am very sorry for any inconvenience that may have caused, and if there is anything we can do to improve your experience please do not hesitate to contact us back!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"It’s a piece of plastic!! The price is ridiculous for the part. Could have made it ourselves!! Companies should be ashamed for doing this."
“We apologize that our pricing didn't meet your expectations. Unlike many other vendors, we source everything from the original manufacturers to ensure quality and compatibility. We also do our best to offer the most affordable parts with the best benefits that our competitors can't match, like free technical resources and a 365-day warranty. We're always striving to improve our customers' experience, so we appreciate your feedback and if there is anything we can do to help this situation please do not hesitate to contact us.
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Had everything I needed, fair prices, and quick communication."
“Thank you for letting us know how much you liked our services! We look forward to helping you with any future appliance repair needs you may have!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Just what I needed to fix my dryer. Good for another decade"
“We are glad to help get your appliance back up and running, and we will be happy to help if you should need any further repair help!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Easy ordering.
Part fit perfect.
Fast delivery."
“We strive for every order to be as you have described above! Thank you for taking the time to review our site!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"As usual the part ordered was delivered correctly and speedily."
“Thank you for taking the time to let us know how we did! We are happy to help with all of your repair needs!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Needed a new fan motor for my oven, found it, ordered it expecting that it'd be delivered in about 5 business days, but it was at my house in just over 24 hours. Great service!"
“We are happy you chose us for your repair and that we could get the part to you quickly! We look forward to doing business with you in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Was stuck with a tub full of dirty water and clothes as the drain/spin cycle will not initiate unless there is a valid lid closed indication. Determined Lid position switch had failed and via AppliancePartsPros extremely efficient parts search format, I had a replacement ordered in less than 5 minutes! Regular shipping had the part at my doorstep in 36 hours and an hour later I was well on my way to clean clothes!"
“We are happy to hear that the repair went well. Thank you so much for taking the time to fill out the survey and for giving us feedback.
Kind Regards,
Max
Customer Correspondence Team”
"Great service. Came quickly. Very satisfied."
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team”
"Part received damaged on Friday and sent back on same day. Call company on Saturday and company said a new one will be mailed out on Monday. Called back company on Friday and customer service said there was a glitch and part was not reordered. New part was immediately ordered and shipped. "
"We are extremely well pleases with your company. The glass shelf was packaged better than expected and came to us undamaged and on time. Exactly what we needed, when we needed it. Thank you!"
“Thank you so much for taking the time to give us feedback. We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"Fast and professional service"
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team”
"I ordered the part, and it was here the next day!"
“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team”
"Got the part the next day."
“Thank you for taking the time to let us know how we did. We'll be there for you next time, too!
Kind Regards,
Chris
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“Thank you very much for taking the time to write such a kind review about your experience with our company! One of our main goals is to empower consumers to repair their appliances at home to save as much as they can on technician costs. We will be more than happy to help with any repairs that you may have in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team”