"My order was placed and I received my item quickly. I asked a seller a question and was given a response promptly. They sent me a few emails about the progress of my shipment. The price of my item (Toadfish Crab & Lobster Tool Set), was the lowest I saw for it anywhere. Five stars from me."

"Despite other reviews complaining about orders, I found the seller to be very responsive to my request to cancel when they notified me the part was on back order. They did not charge my PayPal. Other vendors list list the part on back order as well so I was not too surprised. I suppose a call before you order might prevent having to cancel. "

"Just like everyone else said. These are allowing you to purchase items from them that are not only not in stock, but that they won’t have access to for months. This is however, not the first time a Massachusetts vendor has done this to me. It appears that unethical business practices like this are not regulated in that state and its people have little or no morals to recognize this a wrong either."

"I have to agree with the other negative reviews. They don't tell you that a product is out of stock or on backorder until the day after you place your order. So I will be cancelling this order. "

"Legitimate sites tell you when an item is backordered. This one doesn't!"

"I ordered a surf board and after 30 days my credit card expired and so I had to order again. I than called the company and wanted to know if my order was still current. This customer service person at the time ordered another one. I even stated that I hope I don't get two....well I got 2 and now I have to pay to get the one shipped back.

This is where I talked to Rose, the bookkeeper, she is very loud and rude! She said I shouldn't have called and put in another order. She doesn't think that the company should pay for my mistake...and that it was my fault that I didn't give the customer service person more info so that she could have found my order in the first place.

Also when I asked to send it back, they sent me an RMA with a shipping label and it was prepaid. A day or two later, I received another one, a different RMA # and not a fedex shipping label. Come to find out, the first one they sent me was for someone else. So I d have to pay for the shipping!

What a joke, I don't feel like they want return business.

I don't feel this company is very professional at all!"

"I recommend to everyone to always ask if something is in stock during the pandemic no matter where you order from. I did that with this company for 4/0 Marine wire and lug crimpers. They had a great price on the wire and the crimpers. I received exactly what I ordered in a reasonable amount of time. I am not affiliated in any way with this company. Nobody asked me to write this review. Just check stock status with them before ordering as you would do with any company during the pandemic. Their staff will flag what you need and send it to you. They also are a member of the Better Business Bureau and are a marine product discounters. Give a try I was happy with the results."

"This all started when I placed 2 orders with Anchor Express for a full set of Lee Rod holders roughly $900 worth of merchandise, the first half of them show up and I find they were the wrong size... at this point I figure whatever, no problem I'll just contact customer service, return these and exchange them for the correct size... I'ts no big deal and I was willing to pay the shipping and any difference in price for the correct size... to me this should be no big deal right... wrong

I followed the instructions on their website, contacted customer service to request some assistance. I reach Robert who is obviously not happy about the fact he has to work customer service on a Monday morning. He tells me they cant exchange any items for me, everything is back-ordered with no ETA on order fulfillment. Again nothing to be upset about, this is not his fault... All they can do is cancel or leave my 2nd order pending... I opt to cancel and at least they got this part right I received notice they cancelled the back order.

This is where things start to go sideways... As they have no inventory to exchange, all Robert tells me they can do is request an RMA, I will need to return the items for a refund. Ok seems simple enough, I ask him to please request the RMA he indicates he will do so, I give him the order number, he confirms... tells me it will take a few hours and I should receive an email with the RMA paperwork... I thank him and we hang up.

24hrs pass, no RMA email, I send an email to the customer support contact, reiterating my conversation with Robert, and once again I request an RMA with order details provided.... 24hrs pass.... No RMA email, nor any other response from customer service. I figure I better call customer service and figure out what is going on... and lo and behold none other than Robert answers my call... I ask him if he remembers speaking with me... He does, I ask him what is going on, why have I not yet received the RMA.... His response is a classic "We are processing them as fast as we can".... Ummm, hold up here are you telling me you have soooooo many RMAs to process it takes longer than 48 hours to process them... this is an RMA we are talking about... I'm not asking for a book report on war and peace. I work in retail it takes literally 30 seconds to generate an RMA number through any eCommerce site, if requested our store generates an RMA while we are talking on the phone with a customers, it's that simple...

Robert gives me a little lip service and tells me "They will get to it as soon as they are able"... It is now day four I have received no email, or phone call concerning this request, I have $500 worth of useless rod holders that are too small to fit in my boat and all I want to do is return them, I'm fine with paying to return them... and I would be happy to exchange them if you had products, I'm well within a reasonable time-frame to make this request so why all the difficulty.... 4 days to issue a simple RMA is absurd!

In closing I feel like Anchor Express is just giving me the run around to avoid having to issue a refund... Unless they make this right I will not do business with them again and I urge you to carefully consider how much faith you put in them.

"

"I have contacted my finical intuition and have filed a revocation of authorization for the charge of $48.98 which was what was charged for part # A80330 for $25.99 and $22.99 for express 2 day. I purchased this part from you and paid almost the cost of the part again for express shipping. If the part was not time sensitive, why would I pay the cost of $22.99 shipping for a $25.99 what the part.
I contacted your company the day after the shipment failed to arrive. Was told that a tracer would be started with FedEx. I contacted FedEx this afternoon and they reported that the package went into the facility but never came out, with no further scans inside the facility. That in all likely hood the package has been destroyed. FedEx advised me as the purchaser (customer) to contact the vendor (your company) for a replacement or refund. As of today, it has been 8 days on two day express and I have not received my product.
When I contacted Anchor Express today, I explained to you guy answering the phone, that FedEx advised it (the package) was lost to contact the vendor for refund or replacement. Your guy informed me I would have to wait up to possibly 10 days for the FedEx tracer to complete. For Fedex to pay up. Well, I don’t have time for that. I paid my money the part has not showed up, that’s it. It should be between FedEx and Anchor Express from here on out. You should have replaced or refunded my money. Yet, your guy on the phone who is a "supervisor" with very poor communication and customer service skills and is the boss with no one supervisors above him; Wants to make me wait for the conclusion of this between FedEx and Anchor Express.
I told your guy I would contact My finical intuition (USAA) and report this as a charge to my account with no product received. He did not care and told me to do what I had to do. So, this is what I did. USAA fraud department will deal with this now and who knows who else, as this would fall into interstate commerce fraud. USAA has credited my account already and I will purchase this part somewhere else. It should have been through your company again.
You should have returned my money. I never received what I paid for, a trolling motor bracket with two-day express shipping. 8 days later no part. I am not waiting any longer. Rest assured, if I come across any web page at all to leave a review of Anchor Express, I will. Exactly what my experience has been."

"I was shopping for the best price on an item. Anchor Express had the best price, so I made the purchase. They neglected to share that the item was not in stock and backordered. When I reached out about status they gave gave me an estimate of a few days. The date continued to be pushed out. After a month they asked me for my card info again despite not having the product in stock. I cancelled my order. Im not against people selling backstocked items, but they need to communicate up front. Now I wasted over a month waiting for something I expected to have in a week and nothing to show for it."

"It's a long story. Do not use them. They tell me they are waiting to get a response from their supplier of a blue sea part. I wrongfully assumed it was blue sea but I was suspicious that blue sea would not answer the question from such a supposedly large company as anchor Express. They hold themselves out to be a reseller of tens of thousands of marine parts. The first attempt to order the part it was not in stock . So I tried to cancel my order but they wanted me to wait until it went through some three or four-day process that automatically kicks in when you cancel. I didn't really feel like waiting but I kind of didn't have a choice. So I continue to shop for a similar model from the same company but before I ordered it I call them or email them rather to see if it was in stock. The answer was no. I went back online look for another similar part from them again I found one that was listed on an advertisement somewhere on the web I can't recall where ,that said in stock. This third attempt I didn't call them because it said it was in stock in the advertisement so I ordered the part go on my profile on their site to check the status right away. It says back ordered. I'm like F me I write them complaining of their system and I was given the excuse that the system was down and they're getting it fixed. The first time I was given the excuse that they have reached out to the supplier of the blue sea parts and they have not received a response but they will ship it as soon as it comes in. This all sounded suspect to me so I go directly to Blue Sea customer service via email and ask them if they've gone out of business or are they refusing to answer their clients request for the status on their inventories and when they will resupply the vendor. They assured me that they were in business and the item that I wanted was in fact in stock at Blue Sea and suggested that I go to a larger vendor to order the part where it may already be in stock. Now I'm **** so I write anchor Express and say this is what I sent to Blue Sea and I forward them my letter to Blue Sea with Blue seas response. They write me back somewhat short sarcastic letter that they don't get their order directly from Blue Sea that they get it from a wholesale distributor and when they get my order they'll send it to me. I can say I did talk to one of them on the phone I called ANCHOR EXPRESS customer service and he was a bit rude. I complained about that phone call on an email to their customer service. I got a letter back supposedly from the president of the company telling me how their systems messed up and they're waiting to get it fixed and how they're reached out to the supplier and they're not answering their questions and that whole thing is a big damn mess . I don't recommend anybody deal with them. Personally I think they're lying but I can't prove that for all I know they're two people wearing some scrubs working out of their garage drop shipping items to customers
, that they don't even have parts in stock. I wouldn't deal with them. I know we're spoiled with these instant deliveries from Amazon and places like that but that doesn't mean that these people have to be so derelict in every aspect of their business. If you don't want to be in business get out of it it's like going to a hamburger joint saying I want a hamburger and they say we don't have any damn hamburgers like somehow your expectations are totally unreasonable. What's the point of unlocking the door if you don't have anything. They have a totally dismissive attitude toward customers. To me this borders on mail order fraud. False advertising .

Good luck with them. "

"I've ordered 2 $1000+ items from Anchor Express. The first one I had no issue with. The second one was an automatic tilt system from Lenco. I had issues getting it to work with my boat, and did seatrials with Lenco tech support on the phone with no improvement. Lenco determined that their system wouldn't work with my boat although all specifications showed it should, but refused to give a refund. I contacted Anchor Express and they immediately contacted the distributor and Lenco and got a refund approved. Lenco left me hanging, but Anchor Express stepped in and stood up for their customer. I'll be an Anchor Express customer for life! Best company I've worked with."

"Ordered a Anchor express 15x15 stainless anchor based on Rob's recommendation for my boat. Robs states if it doesn't reach proper rpm return for proper size. No time limit is discussed or provided during this conversation. Prop turn out to be wrong size and Rob says its too late to return and its not his problem that its not the correct size. The guy whos the professional working there doesnt know how to determine correct size. The idiot needs a new job or better training. I had to send prop to achor express, the evaluate it and send back (more shipping fees) and say nothing is wrong with it and you have the wrong size and we dont make the correct size. So now argue and chew Rob's **** to get a return authorization form to pay more shipping and 15% restocking fee because the tape seal is broken. This is nightmare company that needs a good **** kicking. Never use these dudes, would rather go to the casino and test my luck. Pay the few extra dollars somewhere more customer friendly and get rid of this company or Rob."

"I was concerned about my first purchase from Anchor Express after reading reviews on this site. However, the price was very good so I took the risk; and everything went perfectly. The product came in a timely manor. It was exactly what I ordered. The billing and credit card charge went perfectly. Based on my one purchase, I would recommend."

"Bought a Minn Kota Riptide PowerDrive from AE $1336.97 (purchased 4/10/2020). Installed on my boat. I planned a fishing trip for Memorial Day Weekend. We fished Friday and Saturday no problem(first time the motor got wet). Went to catch bait Sunday morning, Trolling Motor would not work. We cut our stay short coming home Monday morning cause we couldn't use the Trolling Motor. I take it to a repair center 5/29(2 Year Warranty Repairs), he calls me today, finally 6/12/20 tells me it needs a Mother Board, he will order it but doesn't know when he will get one. So I call AE Rob tells me it's past the 20 day return and that the motor has been taken apart. He tells me it is a Minn Kota problem GOOD LUCK.
After spending $1300.00 and getting poor response form AE I AM NOT HAPPY1 "