"I ordered a radar and GPS. Quality Raymarine items. GPS came right away. I installed it in the boat waiting for the radar unit. A month and a half go by and no radar or update. Spoke to Raymarine and anchor express. Anchor express is misleading on what they can actually supply. Raymarine is untruthful on supplying as well. "
"Monday afternoon I searched the web for the best price on a Jabsco fresh water pump and came across Anchor Express. It had the best price by far and the best shipping so I took a chance and ordered it. The pump arrived the next day and was immediately installed. All worked well and I was greatly pleased."
"I recently purchased a Raymarine A98 from Anchor Express and cannot sing their praises high enough. The price was so incredible I called Raymarine to see what they thought and replied the were authorized and a good dealer. I went ahead and pulled the trigger with some trepidation. There was some delay as it was MLK birthday holiday but the very next day it was shipped and I received it promptly. I chatted once online with Rob and was treated very well and assured I would receive a tracking number that evening...which I did. After receiving the unit I first thought that the power cable was left out of the CP200 and called AE and spoke with Rose who was very courteous and helpful. I was assured the cable would ship soon. Later that same day I discovered the power cable in the liner under the CP200 ....I immediately contacted AE to inform them and again was treated with courtesy and respect. I will continue to do business with AE as they have shown me to be reliable and trustworthy. Some of the bad reviews I have read seem unjustified in regard to items being in or out of stock etc. "
"Ordered a domestic 975msd, legal in keys. paid 143.00....got a 976, which only cost 58.88....and not legal in keys. got runaround, had to send pics, and the guy still did not understand. we ordered the parts to make legal and so far we are out approx. 170.00....nice scam. order the higher price product and get the low end...."
"I bought a trolling motor and used it about 2 hours and it quit. I called and they said they would look at it if I paid $40 to send it back to them. Then they acted as if it was my fault that it quit
I was taught my lesson about buying online from them. I will not purchase a thing from them because of their customer service."
"I paid for a Garmin Bluechart Vision Chip for my new GPS and had it sent via next day shipping as I needed it for my vacation which I was leaving for the end of the week. I recvieved the shipping update and it contained the order number and not the UPS tracking number. My order had not arrived by the 18th so I decided to call them. they said UPS did not deliver because there was not a suite number on address. I have shipped many items to this same address and never had this problem. So now, I am told I am out of the next day shipping fee and UPS is going to charge Anchor Express a return fee and I will be required to pay for all of the shipping cost. Should have bought through Amazon for $10 more and if there would have been this problem Amazon would have taken care of the issue. "
"I chose to write this review because I was at first skeptical with the telephone sales reps. I placed the comment on my May 27 order to "cancel my order if it was not in stock for next-day shipping". To my delight, the unit (Lowrance HDS-9 Gen2 Touch) was shipped on May 28 and delivered on May 29. Due to the discounted price, I was initially also skeptical that the item would be brand new. Again, to my delight, the unit performed flawlessly right out of the box during our Chesapeake Bay fishing trip June 1-7, 2013. Thank you, Rose (telephone sales rep) for getting everything right for me. And thank you, Rob, for assuring me, in a follow up call, that the item would arrive on May 29. Overall--Thank you Anchor Express! "
"Beware of these guys - I went on-line and ordered a Standard Horizon HX851 last night and it said "In Stock". I received an email that confirmed my order, but said - Pending Payment. I paid on my Credit Card ??
I called them this morning only to hear "Thats our software that says that", but "Your item is on back order for 2 - 3 Weeks" I asked why it it didn't say that when I ordered, and he said "Thats our Software" Are you for real ? How disappointing. I will pay more, but will buy from WestMarine, and wont get the runaround. Never buy from this Retailer again."
"My order has arrived today, and I have to say that I am impressed. I tip my hat to your organization, as I can't believe how quickly these parts arrived. Thank you for executing this transaction so well, and for the best price. You guys rock! "
"I recd email two days after order telling me my vhf radio is back ordered, (not indicated on the web site). They also say they wont charge my bank acct, but the acct was already debited, and funds already held. I was told by customer support that it is customary ro do that...
I told them they should upgrade shipping to overnight as the delay was not my fault, but they didnt. I got my order ten days later, BUT, the RAM 3 mic was defective. I contacted standard horizon to confirm, and they said they would replace it. And advised me to go thru anchorexpress.
A.E. Would not reimburse shipping cost, again citing what other companies would do...they also told me it would take longer as they would need to ship it back to Standard Horizon.
I contacted S.H. Again, and they offered to reimburse me for shipping.
The money I saved by purchasing from anchorexpress would be lost if I had to pay for shipping.. They are in business and hopefully make money on most sales and if their vendor, "
"I just wanted to take a minute to tell you how pleased I am with my two recent purchases from your company. I bought Bennett trim tabs and an HX851 handheld transceiver. Both items were priced very competitively and shipped immediately. I received them within two days of the orders. I don't normally take the time to write the company unless there is an error or something missing, but in this case, I just had to tell you that I am impressed and will continue to shop from your company when I can. Best to you and your coworkers.
BOB - a most satisfied customer."
"The folks at Anchor Express were very helpful getting all the components of the GPS I wanted and made sure i received my order the next day. Great service!"
"Purchased a boat propeller from Anchor Express. The propeller arrived with minor damage - NOT the fault of Anchor Express or the shipping company. Had to be a factory issue and was in a place that would not have been easily seen by Anchor Express before shipping. I emailed customer service and received a quick reposnse and a satisfactory mutual solution to the issue. Purchased arrive timely - Excellent customer service department."
"I am a first time customer at Anchor Express but it won't be the last time I do business with them. I needed a part for the boat that several other companies did not have in stock but Anchor Express did. I ordered it online and it arrived in just a couple of days. Easy to do business with, quick shipping and the price was right!"
"Searched for and found the best price on the web for several items at Anchor Express. The service, communication, and delivery were all excellent. Goods were all in tact, as described and ready to be used. I was very impressed with all aspects of Anchor Express service and products."