"I have been a regular amazon canada shopper for over a year. I absolutely love their products. I am a amazon prime member as well. You cant go wrong with prime and all the benefits. If you love to shop like I do the cost of the prime membership is basically paid by free shipping on your first order. And you cant beat the shipping speed that prime members get. I have dealt many times with customer service and have never had a bad experience. They go above and beyond anything that I have experienced from other stores or sites. So yes shop amazon, and go prime, it's definitely worth it.
"
"Payer un produit 94$ le recevoir avec un étiquette de 79.50$ et ne pas vouloir faire l'ajustement de prix... très ordinaire "
"I ordered some items which were on sale. When I was checking out, I followed their suggestion of choosing to pick up the parcel at the fisher locker in the mall close to my home. The parcel shipped the next day. So I went to the mall to pick it up right after I received the delivery email. But after I open the locker, there was nothing there. I called the customer service hotline right away. What they did just a refund. No apology, no explanation of where my parcel is. They insisted this was what they could do.
Very disappointed with their service. "
"I ordered an item from Amazon, the day it was delivered I couldn't believe it, it was a piece of junk the picture on Amazons site was not the item I received. In order to get the item to run I would have to spend more money than I paid initially also the consumables that come with the item would have to be purchased from the supplier, but that is impossible as you cannot contact them or Amazons so called customer service. I have exhausted all avenues with Amazon, I received one email from them and their reply to address is non existent. I will never purchase any thing else from Amazon even if I have to pay double, they should be shut down in my estimation they are crooks. Now I'm left with a high priced piece of junk which I cannot use."
"I went to purchase 4 of the same item at 17.85 each. electronic tester.
The seller sends me the wrong 4 items. So where the ---- are my items? Before I even contact the seller I go back and look at my account and the sellers listings and here he has raised the price of the item I bought to 367.82 per item and relisted it. That's $1471.28 for the items I bought. So now where the ---- are my items? So I contact amazon.ca (wasted time as they ignored the a to z) because I did not contact the seller even though they knew he relisted it at that price. So the seller refuses to send me the items I ordered, does not want to give me a full refund and thinks I should pay to send his garbage back to him like I did something wrong and I should pay for it. Oh and if sent the wrong item he sent me back, I should forfeit my purchase of the original item and I would be getting a refund because he refuses to provide me my items that he supposedly did not have in stock. (first rule of sales is to sell what you have, not rely on a supplier). So now he wants to refund me in full but I have to send him his garbage that was lesser quality at my expense. I again reported what is coming next to amazon and have heard nothing. And quite frankly I am not surprised!!!
So here is the kicker. Because he changed the price and because he did not deliver the product (broke the contract of sale) and because he is a scammer as far as I am concerned. The Ontario laws seems to be interesting around this type of behavior. Basically because he changed the price and broke the contract he now owes me $1471.28. The exact same price he raised the items to. Of course now I really don't care about getting that much money, I only wanted what I ordered and would have been completely happy if I was sent what I ordered. Apparently it seems that amazon has no concern about losing its customer base. Only it's seller base. And for those of you who made it this far I offer a link #49 is relevant to this story.
As for getting my money back it seems the people who sold the item are about as useful as amazons support. As I have filed complaints and was directed to https://lso.ca/
It seems a drawn out legal process is going to be the solution.
.000000000000000000001 stars
https://www.ontario.ca/laws/statute/90s01#BK52
"
"I love Amazon and how it brings us things we want the next day, but they really need to train their support people better.
It's always so frustrating to either be asked for information you have already given them or them clearly not understanding what you are asking, if a question is somewhat unusual. Reading from the script with 0 critical thinking is just not good enough. "
"I have been a prime member for many years and ordered items through Amazon frequently. I ordered giftcards for an event of mine to give out to some very special guest and choose one day delivery option which Prime offers but to my surprised Amazon missed it and my order started showing a different delivery date all together. Went through their guarantee terms and conditions and non of the extreme circumstances applied (NO STRIKE, NO STORMS ETC). Called Amazon and spoke to three different people to get help with the matter. I was even willing to pick the cards up from one of their depos but was told sorry. What's the point of offering Guarantee when they won't stand by it. Super upset as now i had to place another order for GC and print them out, which does not have the same effect as physical GC with a thank you card. An hour wasted over the phone and all i was told was sorry. Being a Prime member doesn't really matter at all. Rethinking about cancelling the membership all together. "
"They wouldn’t approve my honest review of this, so here I am. Ordered over $75 worth of food from Amazon and received everything either expired or nearly expired with no recourse, as they don’t accept returns on the food I bought. To make matters worse, they wouldn’t allow my review of this practice. Never ordering anything with an expiration date from Amazon again."
"Amazon used to be my go to site for everything from laundry detergent to makeup but I was locked out of my account with no warning or reasonable explanation -after 3 weeks , five phone calls and 3 stressful hours on the phone amazon has not fixed it and I’m still locked out with no explanation why - managers and representatives were so rude to me I was in tears - they could care less that I’ve spent 7 years as. Prime member and have spent an average of $5000 a year on merchandise - I’m truly hurt and will not be using Amazon Canada again ! "
"I've called two times to the customer service phone number. And in both of them I've had a nice attendance with polite agents, but in both times they did not contact me later as they said they would. They asked me to wait for 24 or 48 hours to solve my isues and I never heard back from them. Amazon canada has a non efective customer service."
"I buy 3-5 times a week on amazon.ca. Most of the time the orders are right but when a problem occurs, dealing with amazon’s CS is a nightmare. They either don’t understand or dismiss the problem. I am spending 5k+ a year with them and am treated like ****. I will now look at alternatives, even if they cost more."
"After being extremely dissapointed with regular Amazon curriers, I decided to try Prime. It's NO better (even worse). My first order/delivery was supposed to be delivered to a post office. I was beside the post office at an ice cream shop actually waiting for the delivery. When I check the status of the delivery, it stated "business was closed"! (I am 100% sure it was NOT closed.) Not only that, but the closest city shown with their tracking was 174 km's away from the "business" it was supposed to be delivered too.
I called Amazon to complain (even speaking with a supervisor). I was told there was basically NOTHING they could do. When I asked about the tracking showing it was in another city - they assured me it was the right city/address, that "it's just the way their computer works". When I said I was 100% the business WAS open when they said the attempted delivery attempt was made (it was actually still OPEN when I was speaking to the rep), they couldn't explain... said another attempt might be made today.
God help me PLEASE! I actually have another item supposed to be delivered by them today to the same place. Tracking is showing up as the same as yesterday (wrong city). Hardly holding my breath that this delivery will be any more successful than yesterdays.
Please people - find another platform to order from (save your money and your sanity)! "
"I have had an issue with posting a customer review that never made it to the reviews page. It was only placed under the seller's profile.
First, I spent three days trying to figure out how I can speak to people in Manila and the Carribean. The third time I phoned the USA Amazon and I was transferred to someone in Canada. As luck would have it I spoke with a guy who had a heavy Nigerian accent. The conversation was a complete flop.
I still didn't receive an answer to my question. The man got upset and felt almost indignant that someone could possibly question his English proficiency.
This is probably the easiest way for Amazon Canada to not to deal with any issue. Put people on the phone that don't speak any legible English and heck with it.
The problem is that nothing is ever solved."
"I have been a customer of Amazon Canada for many years. Since 2006 if I remember correctly but I might be wrong on that. A long time anyway. I have not had to use their customer service often.
The few times I used Amazon customer support they were able to solve my issues quickly. I really only experienced two kinds of issues. Once I was sent the case of a product without the product in it (a filter for a camera lens). They refunded me. And the other times were on Amazon Warehouse purchases that were different that described or missing something an accessory. They offered me either a refund or a discount and I was always happy with the outcome.
Thus on the whole, for over a decade, I had good experiences. But these were all very simple issues that were within the customer service rep's ability to resolve by offering a refund or a small discount.
I am not going to place any large orders with Amazon anymore. Here's why:
1) I ordered an AMD 3900X processor.
2) I learned online that some people who ordered the 3900X were receiving a 3800X processor instead.
3) I didn't want this issue to happen to me so I contacted Amazon customer support prior to my order being shipped. They told me:
a) I am being snet the 3900X.
b) If for any reason I don't receive the 3900X contact customer support back and they will make sure I get the 3900X.
c) They were aware of the "glitch" on the website and people receiving the wrong product, but not to worry I will get the 3900X.
A part of the chat transcript:
-----
12:09 PM PDT Kethsi: Matthew, I checked and confirmed that you'll receive the correct item, however, if you still have received the wrong item please let us know we'll help you with a replacement.
12:10 PM PDT Matthew: That's good to know. Are you certain? Apparently a lot of people were told they would be shipped the 3900x as ordered but still ended up getting the 3800x anyway.
12:10 PM PDT Kethsi: It seems to be some technical glitch, Matthew.
However, we're trying to fix this, we'll make sure you receive the correct one.
-----
4) My package came and it was the 3800X.
5) I contacted customer support. They told me that there was an error but I will receive a 3900X and to just wait a few days for an email.
Relevant part of the chat:
-----
06:20 PM PDT Hariharan: Actually there is a issue in the listing in the website and we've reported this to our technical team, and they're working on taking care of it.
This will be fixed within 3-5 days.
06:21 PM PDT Hariharan: The replacement for the correct item will be sent to you once it is fixed and you can return the wrong item once you received the correct item.
06:22 PM PDT Matthew: Ah, that is good to know. So what should I do for right? Nothing, and just wait?
06:22 PM PDT Hariharan: Yes, please wait you will be notified once this is fixed via email.
-----
6) I never received an email so I contacted customer support. They initially told me they could only refund the 3800X and sorry for the "wrong promises made to me", but I was polite but assertive. They then stated they would send me a replacement 3900X. I accepted this.
Relevant section of the third chat:
-----
02:20 PM PDT Swati.: I can create the free return label and you can return the item back .
02:21 PM PDT Matthew: And then I would also be charged for a 3900X at the price I ordered it on July 17th also?
02:21 PM PDT Swati.: You will not be charged again as youwill return it back
02:22 PM PDT Matthew: So no new charges, and there will be a 3900X sent to me, and I return the 3800X in the meanwhile while I wait for the 3900X order?
02:22 PM PDT Swati.: yes correct
02:22 PM PDT Matthew: That sounds consistent with what I was told by the initial two contacts with customer service. Please let's proceed in that way.
-----
7) Same day, I noticed the replacement order they put in was for a 3800X, despite just telling me they were putting one in for 3900X. They either lied to me, or probably more likely just didn't pay enough attention to the whole issue. But either way that's disappointing.
8) I contact customer support for a second time this day to cancel this incorrect replacement order. The rep isn't helpful and doesn't seem to understand what I'm asking. I ask to speak with a supervisor whose only solution to me is to return the wrong product I was sent. He doesn't care that customer service told me 3 times I would get a 3900X.
Relevant chat sections from the final 2 chats:
-----
03:31 PM PDT Aswin: I am so sorry for the wrong information being served on your previous chat and sent you the wrong item again. As Sachin said, there was some issue in the website description for the item name and wrongly marked as 3900. Actuallyu it was 3800 and I am so sorry for the hassles and made you wait for 3 different times.
03:33 PM PDT Aswin: Since the listing is wrong, we will not be able to change that and send 3900. It will again place the order for 3800 and I am so sorry for all these issues which happened so far.
Final thoughts: The crux of the issue is two things here:
1) If this was a simple price or listing error I would have accepted that and cancelled my order. But I did my due diligence and contacted Amazon before my order shipped and after I received the wrong thing and both times I was told I would be receiving the 3900X. Had they not told me that there would be no problem. Had they told me otherwise I would not have proceeded in ordering the additional parts to build a computer with the 3900X (which are different ones than I would have chose was I building for the 3800X).
2) The biggest issue is, it doesn't matter what Amazon customer service tells you. Even if you have the chat transcripts since you can all have it emailed to you. It's irrelevant. Do not shop with Amazon for anything big or important. It's impossible to trust anything their support says because the next agent will simply say "sorry for the wrong promise" or wrong information like they did to me. And there is no one else you can go to. They're distant, and big, and offer no real way to escalate your issue.
You probably won't have an issue as I didn't for years. But when it happens you will regret the fact you're dealing with Amazon customer service who can basically mislead and/or lie to you in chat you have transcripts of with no consequence. At least with a real store with a local presence or real human beings you can meaningfully reach you have a viable way to resolve these issues. Please consider ordering large and significant purchases from your local options.
-Matthew C."
""Ordered an AMD 3900X but received a 3800x instead. Talked to live chat and originally they offered me 20% refund to keep the 3800x. I declined since I needed the 3900X for the 12 cores 24 thread processor. I asked if I can have the 20% credit so I can use it towards a 3900x and it was suppose to be like that. But when I went ahead and tried to create a RMA to return this processor. It will only refund me $507.63 instead of $634.54.
So, live chat said to send it back and they refund me $634.54 even though the RMA said the refund amount is $507.63. So, I accepted it anyways and i'm hoping the I will receive the full refund. If not then I will have to call my credit card company.
This stupid mistake Amazon did cost me money since I originally ordered from shoprbc.com for 665.68 and I canceled through them because amazon had this amazing price but I guess it was an error. They could've sent out emails to inform their customers of the mistake but nooooo they let it ship anyways.
At the end of the chat. It asked me to rate how the service was. I gave all 1 stars and it asks if I wanted a phone call. They called and hung up on me. Great service Amazon!
Anyways I requested refunds for everything I purchased within the last 30 days and canceled my Prime account."
"