"I purchased from this merchant an advertised water filter replacement for the Whirlpool refrigerator (OEM filter #4396841), which is no longer available. After installing the filter shipped by AllFilters, Model # EDR3RXD1, there was no water coming out of the refrigerator. I had to reinstall the old filter, which worked. Upon contacting the seller, they requested model and serial numbers of my refrigerator, which I promptly provided. Then they asked for a photo of the defective filter IN ITS ORIGINAL PACKAGING, which I also provided. They finally sent me a replacement, another EDR3RXD1 that also did not work.
Do NOT use this merchant unless you want to waste your money and time, and enjoy aggravation and frustration.
"
"Ordered product on May 20th. Called to check status of order on June 13th. Was told it was back ordered and would be shipped on the 15th. When I called on the June 25th I was told my order will arrive on the 27th. They billed me immediately for product they did not have in stock, and said that they emailed me that fact. I never received the email. When I asked to talk to someone higher than the customer service representative I was denied. This is my course of action. If you do not mind waiting an indefinite amount of time for your order then shop with them. "
"Tried all filters to save a few dollars over ordering from amazon. They shipped my order in a padded envelope with a box and other padded items inside. The post office machine tore it open and items from my order were missing. Called their customer service and was told to handle returns through email and they would walk me through the process of return. I don't have the item to return as the post office shredded the package. I sent their email pictures of the package and a list of the items missing. No response from allfilters.com at this time. I will not order with them again."
"These are absolute junk filters. I have always used Maytag UKF8001 filters but the ones I bought from All Filters lasted a fourth of the time that other vendors filters lasted. Never again will I buy from them. "
"The filters arrived as ordered but the flimsy card board frame bends and breaks easily. There are no air flow marking on the frames. The inside has less filter material and folds than previous products. I don't advise purchasing from this company.
"
"I buy all my filters from AllFilters.com, and have never had any issues, they always been exactly as ordered.
But something's weird about ResellerRatings.com reviews.
Look at all the 5 out of 5 star reviews for AllFilters. The ratings distribution for All Filters shows that almost all the reviews reflect a highly favorable 5 out of 5 stars. Now look at the overall score that ResellerRatings.com gives to AllFilters - 3.4 out of 10. How is this possible, it makes no sense ?
The reviews are out of 5, yet ResellerRatings reports the scores on a 10 point basis ? In additon, you can't get from 90% 5 out of 5 star reviews, to a 3.4 out of 10 satisfaction rating. If converting to a 10 point scale, Allfilters overall rating should be more like 9.0 out of 10, based ont he ratings distribution ResellerRatings shows.
There's something fishy with ResellerRatings.com
Are they looking for the vendor AllFilters.com to pay them some sort of fee ? Sure seems that way.
"
"Will not refund product or money, sent dirty used filter and 2 weeks later multiple emails still will not exchange a used product they sent me. "
"I own a Doggie Daycare Center that uses 2-4 A/C filters a week. All Filters has, by far, the best prices. My shipping was free and the product arrived on time. Heck, for less than 1/2 price of ANY other retailer, I also added my pool filter. Great prices, shipping and easy ordering. I will definitely use this company for ALL my filter needs."
"I ordered 6 28”X30”X2” HVAC filters from AllFilters.com. @ $20.00 ea. Poor quality is not the way to describe these filters. The construction is so bad they are incapable of protecting the HVAC equipment.
1) The filter media has a ½” gap along one side of the filter.
2) The wire mesh reinforcement stops 2” on one side and 1” on the other from the end.
3) The pleats are horribly uneven and glued that way.
4) The air flow indicator points into wire mesh reinforcement, the opposite of my current filters.
5) The filter is flimsy
These problems were presented to Allfilters.
Allfilters said that they are good filters and would not allow them to be returned.
I have an expensive Water Furnace Geo thermal HVAC system and will not use them.
$120 dollars down the drain!!!!
"
"Product (furnace filter) is poorly constructed of very thin chipboard. 5 of 6 filters were crushed because of inadequate packaging, 6th was also damaged, not as badly. Customer service is terrible, their first resolution was to offer 15% discount to keep smashed filters. After seeing the quality first hand, I knew they weren't worth replacing. I finally received full refund but with too many emails and too much grief. "
"Allfilters.com is my go to provider for frige water filters. good prices (bulk order), fast shipping. No complaints. Highly recommended."
"I ordered a package of six filters for my WaterFurnace. They are large (30x36x2) and expensive. When the filters arrived they were damaged and unusable. It appeared they were damaged during shipping. All Filters eventually refunded my money after I sent several photos including one that showed I had destroyed all the filters. I appreciated the refund, however I asked for the order to be re-sent. They refused as they couldn't control damage by the shipping company they use. Confusing and disappointing as they must ship thousands of filters around and have to deal with this process many times a year. I've never known a company that would refuse to replace an order rather than send back the money, but that is what they did. My company ships products all over the USA and we deal with the damage by replacing the product or refunding money if requested. Not sure why All Filters took this stance on my order - and never received back responses when I questioned this decision.
Good news is they sent back my money, bad news is I'll be buying these filters elsewhere over the next many years."
"Ordered Whirlpool filters. Received email when shipped, even USPS kept their system updated. If prices are still good will order again."
"Good prices, easy ordering experience. Would buy from again, and would recommend."
"Excellent customer service. I will use them again."