"Product not delivered
I made a request in Aliexpress in the description appeared that if the product was not delivered in 90 days the customer would be refunded, 90 days passed and the product was lost, I opened a dispute but the same closed in favor of the vendendor and all the money was passed on to the seller. I am without the product and without the money.
I want my money back! Otherwise, I will file with Aliexpress account"
"Sellers on Ali sell health danger products without mentioning this in the item description! Such seller often refuse even to make a refund for such products in cooperation with aliexpress covering this!
When the bought item arrives damaged, Ali never used to refund all cost the buyer paid and leave the buyer with junk item which somehow have to be used by buyer for 50% of its' cost."
"Most things are extremely cheap, and some of course are very poor quality. The site, however, offers good buying conditions and refunds money if necessary, usually without any problems. I personally don't see why people are so negative about the site. You yourself have to choose carefully who you buy from and what you buy. The site offers the buyers to write detailed reviews with pictures, and it is important that people write and use these reviews. "
"No one tells you that a lot of items are from Asian countries and if item isn't what you wanted, it's almost 2x amount to send it back! I have 3 separate orders I'm just plain stuck with and there is no compromise from sellers. DON'T BUY FROM THEM "
"The most frustrating website I have ever had the displeasure of having to try and use. Absolutely nothing worked. I couldn't sign in, they said to scratch out two ducks, which I did, and they said there was an error. I tried to sign in with Aliexpress and Google and they said both passwords were invalid. Over a week ago they shipped the product--I'm in Vietnam-- and it still hasn't arrived they state on their website that international delivery in 7 days.
It **** compared to any site I have ever used."
"Bought an audio cable from a company on there. Cable failed within a few weeks and aliexpress customer service is always down. Seller has been ignoring messages. Overall bad experience. Don't buy from them."
"You cannot just return the item if you are not satisfied. You have to apply for a refund by opening a dispute. A video is required to dispute. They can ship you garbage, and the seller will guide you in your mistake why you think it is garbage. Aliexpress is there to take the money and give it to the seller. Customer satisfaction be damned.
12.16.2017 order delivered 1.11.2018"
"there is really bad buyer protections system don't from there , they send me damage items and didn't refund me .
"From friends' comments, we tried Aliexpress for our new house chandelier purhcase since we thought lighting fixture isn't some cut-edge technology. It turned out to be a biggest mistakes. While the chandelier looks good in picture, the quality is extremely bad. We ended up throwing 1000+ dollars and they were picked up last week by our Waste and Disposal company.
I then wanted to post a review for the products we have purchased. I could not find the entry for that. "
"This company claims that it protects its customers but this is not true. Purchased practice skin for microblading (as advertised). Material is too hard and is meant to be used for tatooing only (which uses a machine to inject ink). Microblading is a manual process that does not use a machine and therefore must use softer material. My wife tried to use the garbage material they provided and you can clearly see that the pigment doesn't evenly go into this practice skin. I sent them a photo with a side by side comparison of good material versus the **** they provided. Even a half-blind rat could notice the difference but the amazing stupid staff at Aliexpress appears to hire blind people to do the adjudication. I have no issue with handicapped people but the blind shouldn't be evaluating photos that clearly show problems.
After waiting almost 2 months for the delivery of this material and fighting with these idiots for more than 3 weeks, their final solution was to deny my claim. **** THEM, THEY'RE LOSERS, LIARS, CHEATS AND SCUM. DO NOT EXPECT THEM TO PROTECT YOU AS A CUSTOMER. BUY FROM EBAY, OR AMAZON IF YOU EXPECT PROTECTION. ALIEXPRESS IS NOTHING BUT A LOW-LIFE TRASH COMPANY."
"Good products for the price, but slow delivery."
" I ordered from Aliexpress a Fishing camera for the price of 136 euros. There were two shipping options available, one via DHL cheap and one via EMS more expensive than the previous one. I chose and paid the expensive EMS shipping option and I sent message to the seller noticing clearly "SHIPPING ONLY BY EMS".
The seller sent it by DHL on his own, without refunding me for the overdue amount since this was a cheaper method. After this singlesided action of the seller I refused to receive the product and asked on 30th OCTOBER 2017 Aliexpress for dispute to get my money back as a refund.
After almost two months of arbitration, Aliexpress released all the amount of 136 euros to the seller. In this point I felt very unjusted and I sent an email to Aliexpress for questioning their decision, in which they did not even for courtesy, answered to me.
ALIEXPRESS, it is a site that in all situations supports the sellers no matter what.
Thank God there is E BAY....."
"I have purchased a security camera system, and received a damaged unit after 50 days, opened a dispute and Aliexpress offered $46.96 refund and I accept the offer. After three days checked the account and they I asked to return the item at my cost. I paid $236.80 plus custom duty and they did not honer their on offer. This is scam."
"I received something I don't even know what it is. I could not create a dispute during the guarantee period because their website didn't work. The customer service told me to log the complaint to the seller thru email on their website instead. Now 2 months has passed, I did not received anything. I asked for a refund, they said no because I did not create a dispute during the guarantee period. However my complaints are still there on their site, just that they are not in the form of a dispute. I did exactly what the customer service told me.
I spent many hours with customer service since I received the box. They made me do this, do that and promised it will be resolved. Now they turned their back.
Lost money, wasted so much time, feel cheated!!!"
"Located in Aliexpress I showed my security camera photos at the Acesee Official Store - Etration Yi Mantia He. This NVR device was recommended to me. After I bought the device, I tested it with my security camera, but when I realized that it was incompatible, I informed the vendor and returned the product safely and reliably. Extra 20 USD. I paid the shipping fee. (The total cost to me was 97.05 USD.) However, the dealer opened the box and changed the device settings. He tried to trick me and case management by shooting a fraudulent video. Aliexpress case management believed in the seller despite all of the evidence. all of the money was transferred to the seller. My objections did not work. It took 2 months long and param went away. It is not possible to accept these immoral behaviors!!"