ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.67/5
Chance of future purchase:
0.92/5
Shipping & packaging:
0.98/5
Customer service:
0.71/5
Return/Replacement policy:
0.42/5

1/5

2017-02-08

Biggest Chinese SCAMMER

"STAY AWAY from this Aliexpress site !
I bought several items from this site: the fisrt ones (very cheap items e.g. screen protector) were ok, then I become one of their victims.
Here are some of the SCAM SHOPS: XIZOU-NO5 Store, BeyondTech-Top-rated Genuine Mobile Phone Store, Hongkong Retevis Store, ...
A lot of Chinese individual, i.e. not serious company, sell the FRAUD products and they are well protected by Aliexpress.
Many scam methods like sending via DHL to their company, put purchased item in the package then send to their friends in UAE (United Arab Emirates) and replace with torn paper before sending to you, so they have proof for invoice quantity, etc.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-12-09

DO NOT BUY FROM SAYA PRINTER SUPPLY STORE

"DO NOT BUY FROM (SAYA PRINTER SUPPLY STORE)
THEY ARE SCAMMERS!!! They took my money and I've never received my package! BE AWARE!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-11-05

Warning for fake rogue sellers

"To:
Legal Representative: He Zhengyue
Address:

Guangzhou Jule Trading Co. Ltd Room 616, No.1

Jiangxia North Middle Road,

Huangshi Street, Baiyun district.

GUANGZHOU CITY


WARNING this is a SCAM COMPANY !!


If there are missing items when your package arrives, don't count on them wanting to help you.
They do everything to avoid replacing you as a customer.
Everything seems to be a fake show to make it look serious when they pretend to help you.
I myself have been really cheated, they refuse to take responsibility for their transport to Sweden, products I bought were missing.

A serious company helps the customer if the seller has failed, it's called customer guarantee with 100% satisfied customers.

AVOID BEING DECEIVED, choose Amazon instead, there is the GENUINE quality of customer service if something goes wrong.
And they are responsible for 100% compensation in the event of a conflict with the seller.
Here at AliExpress they use their 100% genuine corruption and dishonesty to their customers.
Deplorable treatment.

/Anders Svennberg from Sweden who thought the company took full responsibility when things go wrong.

Also read this please! Its whats happen to YOU.

96% of dissatisfied customers do not complain, BUT 91% of them will simply leave you and never come back.

A dissatisfied customer tells between 9-15 people about their bad experience. About 13% of these dissatisfied customers tell more than 20 people.

Price is not the main reason for high turnover of customers, it is actually due to the overall poor quality of customer service

A customer is 4x more likely to leave for a competitor if the problem is service related rather than price or product related

You have received a dissatisfaction or complaint, which, if not addressed immediately, will cost the company more and more as time goes on.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-10-08

AVOID THIS COMPANY!!!

"I placed two orders at the same time on 8/15/22. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and now it's 10/8/22 and I am STILL trying to get this resolved! The items come from China and some orders say it may take two months to even arrive, of course this is convenient after you've paid the credit card company and may not be able to no longer fight the charge! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!! Look at other reviews on numerous websites and they are all saying the same thing! Also, please file a complaint with the Better Business Bureau (BBB)."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-08-22

Aliexpress it’s an scammer website

"Aliexpress it been stolen my money i got tired I wasting my money . Do not buy on this scammer website. I opened the dispute and they asked for a lot of proof they rejected "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-08-08

AliExpress is a FRAUD

"AliExpress is a total fraud. They are liars and thieves and use fake sellers. DON'T TRUST THEM AS THEY ARE FRAUDULENT"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-07-30

Both aliexpress.com and dhgate.com have too many scammers and don't look out for their customers

" Both aliexpress.com and dhgate.com have too many scammers and don't look out for their customers, thus I will never buy anything from them. Once the business receives the money from the merchants, it doesn't care about anything else except to pretend that it is fair. The sellers are a gang of "criminals" who take advantage of any opportunity to defraud the consumer. The companies have dispute sections, but the so-called «judges» are typically made up of merchants and they nearly invariably side with the merchant.
The first trick the merchants use is to defraud the customer and the business. Let's imagine you bought an expensive electronic item. They can send a tiny Chinese doll in an envelope to you. You never prove that the merchant defrauded you as soon as the envelope arrives in your mailbox and the mailman notifies the company that you have goods. aliexpress.com and dhgate.com say they consider the package delivered based on the tracking only.
The second trick. Sometimes you have ordered an item, and that doesn't work. You can open a dispute and, although you uploaded wanted evidence, the so-called «dispute judges» decided to return the item to the seller. Well, the defective item cost you $25.00 plus delivery and taxes, and returning the item to the seller going cost you an additional $45.00. The merchant and the «dispute judges» smile, they are happy.
Sometimes you have ordered the merchandise, paid for it and then 20 days later the merchant cancels the order and forgets to send you your money back. Surprise !!!
Tens and hundreds of tricks against the buyers. After a while, I decided to pay more to the American company. At least now I feel like a normal person and none has a possibility to cheat me.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-07-28

Aliexpress does not care about customers, only seller count!

"Autocar Parts Drop Shipping Store
Seller sends 4 defective watches out of the 6 watches I paid for, 2 watches have broken glass because chose to send the watches in a plastic bag, now the seller offers me 12usd of the 42usd I paid.
WARNING do not buy from this seller who cheats the customers!

Aliexpress offer me sellers solution :o(
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-06-25

AliExpress: Seller: ANBIUX OFFICIAL STORE

"On November 25th 2021, I ordered 4 WIFI Camera from Seller Anbiux Official Store! I am from Guyana, South America As such the package was forwarded to the USA, from there it came to Guyana via Freight Forwarder. took roughly 1 and a half month to reach in Guyana.
About 4 weeks after it reached I had the cameras installed only to realize it's not recording. It would not accept SD card. All I can do is view live feed. What purpose this serve? Am I suppose to sit infront the camera whole day?
I contacted the seller, this is the worst seller on AliExpress I came across. He takes advantage of your limitations and use it against you. After i notified him of the issue he forced me into ordering this SD card saying the card is designed to work specially for those cameras. I did, another month to month and a half for the SD card to get to me, when i tried it, the 2 cameras still isn't working!

I notified him that two of the camera isn't working, he even sent me links to update the camera software, after all this is done, he pretended as if it's just one camera has the issue and requesting me to send back the camera at my expense. I already spent almost 50% of the cost of the cameras to get it here to Guyana! no where in hell am I going to waste more money behind this junk seller.
I wasn't the one that asked him to send me defective products in the first place!


I contacted aliexpress several times on this matter! cases kept getting opened and no one follows up with me! not a single person. To date I have spent over 10,000usd on aliexpress! and this is the service you are given! I used to recommend AliExpress to so many people due to the purchase protection guarantee but I would never recommend this website to anyone again. This company has lost my total trust. they literally allows their seller to walk all over you without a care of what you spent your money on.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-06-20

False and deceptive ads

"Pages are full of thumbnails that show a low price but when you click on it the actual price is much higher. Aliexpress does not make sellers remove false ads or ban them from selling for a while for purposely using false ads. I got so tired of this and all the time I was wasting and went back to eBay."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-06-09

dreadful !

"I have now been 'negotiating' for 5 months after ordering a product from Topzero *******524002712) and eventually got supplied with a completely different item, (and completely worthless!). The company supplying the goods make all sorts of stupid remarks such as wrong product number, being on holiday (they have lots of holidays!) and 'puzzle' emojis. Aliexpress agents via their web page, whom I have contacted many times, just keep apologising and suggesting I message the supplier - as I have many times but useless of course! I will never use Aliexpress again as they are as useless as Topzero. On the other hand I have ordered a product through Amazon, clarified a couple of questions with immediate response, and was then sent the correct product within a couple of weeks. They will have my business from now on."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-05-30

never received the product or my refund still waiting.

"I purchased voile lace to show African dress for 108.2 dollars USA, NEVER RECEIVED THE ITEM AND MY REFUND , nobody to talk to either by email or by phone. On their website they said the item delivery was completed, I went to our local post office, and I was told the item was delivered to the wrong address and has since been sent back to China. Nobody contacted me since and this is a fraud of first degree."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-05-08

Stole $200 from me

"I was scammed out of $200. I ordered a wig and they canceled my order claiming because of Covid. Then they said they will refund me through PayPal… I want my money back on the card that was given to you. I filed a dispute with my bank and filed a police report too"


1/5

2022-04-04

DON'T GET SCAMMED!

"Beware of ads that say FREE Shipping!

Recently purchased a branch chipper on AliExpress from Practical Industrial Spray Tenologies, their ad stated FREE SHIPPING to Canada.

Two weeks before the arrival recieved a pre alert invoice from Jet Sea Shipping International which listed a bunch of ridiculous fees and charges totaling close to $800 CDN.

I went to pick up the shipment at CTC logistics terminal in Vancouver but they would not release the shipment till this invoice was paid.

I disputed the issue with the supplier and escalated to AliExpress but they just stood behind the the
supplier as though they had done nothing wrong.

This machine ended up costing me a thousand dollars more than what I could have bought it for had I
bought it from a legit supplier on Alibaba and used a reliable shipping service provider.

Beware of scammers and cheaters on AliExpress! and be careful because AliExpress doesn't care if you
lose! Also beware of Jet Sea Shipping International... thieves
"


1/5

2022-03-27

Aliscam

"Very good shop if you dont have to return anything .If you finally have to return something back you will doscover the real aliexpress , a company which is proud that you cant file a compaint because their headquarters are in china , i lost my money , my order and i had to pay money to send them the order back , they offered me a 30 usd dollars to send it back , that coupon never arrived . Don´t buy anything in this shop you think you are going to return back , just cheap stuff you dont care if they get broken."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges