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Product & services pricing
3.70/5
Chance of future purchase:
3.65/5
Shipping & packaging:
3.70/5
Customer service:
3.65/5
Return/Replacement policy:
4.08/5

1/5

2023-09-06

AFA STORES - BUYER BEWARE

"Purchased Qty-2 Ansel spot tables (part# 1007) on July 4th. We were in the process of moving and waited to open the boxes until the house was ready first of September (approximately 60 days from date of purchase). When we opened the box, one of the granite tops on the table was broken in 3 pieces. We filed a claim, sent photos and a representative named Manuela Arango replied with "we are not able to provide you with a resolution, since the time window to report a claim was not respected". Are you kidding me? I explained why we did not inspect the boxes within the 30 day period and sent photos showing the condition of the packaging and item. In todays retail world, stores accommodate their customers and don't use policy as a way to avoid their liabilities. AFA Stores just lost a customer for life and we will continue to spend our money with stores that have far better Customer Service. Buyer Beware: "

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5/5

2023-08-23

My recent experience with AFA STORES has been enchanting.

"The Vanity that I ordered seamlessly blends functionality with elegant design. Its sturdy construction and high-quality materials are evident at first sight and touch. The finely crafted wood and meticulous finish details showcase a level of craftsmanship that demands admiration.

One of the standout features of this Vanity is its intelligent and versatile design. The ample drawers offer generous storage space for my beauty essentials and accessories, keeping everything organized and within arm's reach.

The aesthetic design of the Vanity is simply breathtaking. Its graceful lines and delicate curves add a touch of romance and sophistication to my space.

When it comes to the purchasing and shipping process, AFA STORES demonstrates an exceptional commitment to customer satisfaction. My order arrived in perfect condition and within the promised timeframe. The attention to detail, from secure packaging to clear assembly instructions, made the experience stress free.
"

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5/5

2023-08-03

Stylish Outdoor set

"As a homeowner with a passion for creating an inviting outdoor space, I recently had the pleasure of discovering an outdoor set from AFA STORES. Let me just say, this set has elevated my outdoor living experience to a whole new level, and I couldn't be happier with my purchase.
This set did not disappoint in the slightest. The packaging was immaculate, ensuring the furniture arrived in pristine condition. The sleek, modern design caught my eye immediately, and I was thrilled to find that the actual product lived up to the stunning images on the website.
The craftsmanship is truly top-notch. Each piece was made with high-quality materials that are built to withstand the elements. Whether it's scorching sun or pouring rain.

Comfort is paramount, and this set delivers in spades. The plush cushions provide a luxurious seating experience, making every outdoor gathering with friends and family all the more enjoyable. Even after hours of lounging, I've experienced no discomfort or sagging - a testament to the durability and resilience of the materials.
One of the standout aspects of shopping with AFA STORES was their exceptional customer service. The knowledgeable team was readily available to answer any questions I had and provided valuable insights to ensure I made an informed decision. The purchasing process was smooth, and delivery was prompt, allowing me to enjoy my new outdoor sanctuary in no time.
"

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4/5

2023-08-02

Legit site!

"I found a bookcase that I really liked on Wayfair and was looking for a cheaper option. I found the same bookcase on AFA stores for $200 cheaper and was immediately suspicious. Since I was buying two, I figured I'd take the plunge and buy the bookcases from AFA and hope that they show up, and I save $400+.

I placed my order on 06/13/23 and was sent an email on 06/21/23 that my items were backordered. I finally got a notification that it shipped on 07/02/23! The delivery tracking site left a lot to be desired and it didn't update frequently. I was losing hope and thought that the bookcases would never arrive - until finally I got a notification on 07/21/23 that they had reached my local delivery hub and were going to be scheduled for delivery. The local delivery service was a bit touch and go in terms of getting in contact with me, but eventually just ended up scheduling delivery and asked me to confirm that the time slot worked. My bookcases were finally delivered this past Monday and they look beautiful!

Overall, if you aren't in a rush and aren't looking for super responsive delivery service, I think it's worth shopping at AFA over a site like Wayfair. They charge a premium for higher touch customer service.
"

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5/5

2023-07-27

A Universe of Exquisite Furnishings

"If you're in search of a furniture shopping experience that's truly out of this world, look no further than AFA STORES. This online store is a celestial haven for those seeking exquisite and stylish pieces to elevate their living spaces.

The moment you land on the AFA STORES website, you're greeted with a visually stunning interface that showcases a galaxy of furniture options. The user-friendly layout makes navigating through the vast collection effortless, ensuring a seamless and enjoyable browsing experience.

This store offers an unparalleled range of furniture styles, from modern and contemporary to classic and vintage.
What's truly extraordinary about this store is the attention to detail and dedication to customer satisfaction. The product descriptions are comprehensive, providing essential information about materials, dimensions, and care instructions. Additionally, the customer service team is friendly and knowledgeable, ready to assist with any inquiries or concerns.

The shopping process is seamless, with secure payment options and prompt delivery, making it a hassle-free experience from start to finish.
"

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5/5

2023-07-26

Comfort and Elegance Combined

"I purchased a bed from AFA STORES, and I couldn't be happier with my choice, it's comfort and elegant, providing a truly luxurious sleeping experience.
The first thing that caught my eye was the sleek and modern design. The bed's stylish headboard and clean lines instantly added a touch of sophistication to my bedroom. It seamlessly blends in with the rest of my decor, enhancing the overall ambiance of the room.
But it's not just the aesthetics that impressed me; the comfort level is outstanding!
The construction of the bed is also top-notch. The sturdy frame ensures stability, and the quality craftsmanship is evident in every detail. I can tell that this bed is built to last for years to come.
Additionally, the ordering process was smooth and hassle-free. The AFA website is user-friendly, and the delivery was prompt and efficient.
This store exceeded my expectations!
"

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5/5

2023-07-15

Comfy and Stylish Sofa

"I purchased a sofa from this store and I couldn't be happier with my purchase. This sofa effortlessly combines comfort and style, making it the perfect addition to any living space.
The comfort level of this sofa is outstanding. The cushions are plush and provide excellent support, allowing me to sink in and relax after a long day. Whether I'm reading a book, watching a movie, or simply taking a nap, this sofa offers the utmost comfort and coziness.
In terms of design, this sofa is a true showstopper. Its sleek and modern appearance instantly elevates the aesthetics of my living room. The color and fabric I chose complement my existing decor perfectly, adding a touch of elegance to the space. The craftsmanship is evident, as the sofa feels sturdy and well-made.
I highly recommend Afa Stores. Their top-notch customer service makes it a standout choice.
"

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5/5

2023-07-13

Loved my dining room

"I decided to revamp my dining room and opted to do it through this online store, the first thing that caught my attention was the wide variety of dining room styles available, they offered a diverse range of sizes and materials, allowing me to find the perfect dining set for my space and budget.
Navigating afastores.com was incredibly user-friendly. I could easily explore different categories, filter results, and view detailed photographs of each product. Furthermore, every item came with a comprehensive description and dimensions.
Upon making my purchase, I received an immediate confirmation, and within a few days, my dining set arrived at my doorstep.
The quality of the furniture surpassed my expectations. The materials used were durable and of high quality, and the assembly was hassle-free thanks to the clear and detailed instructions that accompanied the package. Each piece fit together perfectly and looked exactly as depicted on the website.
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2/5

2023-07-12

Great Service- Poor Quality Control

"I cannot recommend. It took nearly a month for the item to arrive. I may be spoiled by Amazon but this process took a total of 58 days to complete for an in-stock item. Ordered a piece of furniture on May 12th. Paid an extra $150 to have “white glove” service which basically meant they moved it into the house and unpacked it instead of dropping it at the garage. Upon unpacking, we noticed several small scratches on the glass. We called customer service for repair or replacement and was offered $100, then $200, then $300 to keep the piece. We rejected all options and insisted on a new item. After they agreed to replace the item, it took nearly another month to receive the replacement. When we were notified of the arrival of the second item, we asked about removal of the old item. They said they were unable to retrieve the item and issued us a $100 credit to dispose of it ourselves. Upon receipt of the replacement item, we saw that the new item had worse damage than the one it was replacing. Glass panels were not installed and the wood had gouges and scratches. We rejected delivery and had them load it back onto the truck. We called customer service and they offered, and we accepted, a deep discount for the original item which only had some minor glass scratches. It is apparent AFA is simply a furniture reseller without capability to do much except take your order and money. All of our Customer Service conversations were very good. Thye were responsive and tried hard to solve the problem. Unfortunately, they have limited control over most everything such as shipping, inspection, etc. as everything is sub-contracted. Why was a badly damaged article shipped in the first place? I rate quality control exceptionally poor, price was good, and customer service superb. "

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5/5

2023-07-06

Quality Furnishings at Your Fingertips

"My experience shopping at AFA STORES was top notch. From their user friendly website and secure checkout process to their excellent delivery service, quality products and great prices.
The quality of the furniture itself surpassed my expectations, from the materials used to the craftsmanship, each piece felt solid and durable. The attention to detail in the design was evident, and I could tell that the store prioritized delivering stylish and functional furniture.
The customer service was exceptional. Any queries or concerns I had were promptly addressed by the helpful and knowledgeable support team. They went above and beyond to ensure my satisfaction, making the entire shopping experience a delight.
I recommend this store to anyone in need of stylish and reliable furniture options delivered with utmost care and professionalism.
"

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5/5

2023-07-05

A great Furniture Shopping Experience Online

"As a customer, I had the pleasure of shopping at an online furniture store recently and I have nothing but praise for the entire experience. From start to finish, I found the process to be convenient, hassle-free, and ultimately rewarding.
First and foremost, the website was extremely user-friendly. The layout was intuitive, allowing me to easily navigate through different categories and browse an impressive range of furniture options. The search functionality worked flawlessly, ensuring that I could find specific items with a few simple clicks. Plus, the detailed product descriptions and high-quality images helped me make informed decisions.
When it came to making a purchase, the checkout process was straightforward and secure. I appreciated the various payment options available, ensuring flexibility and convenience. The website's security measures gave me peace of mind, knowing that my personal information was protected.
What impressed me the most was the efficient delivery service. Despite living in a remote area, my furniture arrived well within the stipulated timeframe. The packaging was sturdy, ensuring that each piece was delivered in perfect condition. The delivery team was professional and attentive, handling the assembly with care and even disposing of the packaging materials afterward.
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5/5

2023-06-29

Remarkable online furniture store that exceeds expectations

"When it comes to shopping for furniture online, it can sometimes be a daunting task. However, I recently came across with this store, that has completely changed my perspective, this store has undoubtedly become my go-to destination for all things furniture.

One of the standout features of this online furniture store is its vast selection of products. Whether you're looking for a contemporary sofa, a stylish dining set, or a cozy bed, you'll find an extensive range of options that cater to various tastes and budgets. The store showcases a multitude of designs, colors, and materials, ensuring that every customer can find their perfect match. From sleek and modern to classic and timeless.

Additionally, the smooth checkout process and secure payment gateway provide peace of mind while making a purchase.
All the items I purchased have proven to be of exceptional craftsmanship and built to last. From sturdy frames to premium upholstery, each piece offers outstanding durability and comfort. The store's commitment to quality is evident throughout their product lineup, making it a reliable choice for anyone seeking long lasting furniture.

Customer satisfaction is clearly a top priority for this online furniture store. Prompt responses, helpful advice, and personalized assistance are some of the key factors that contribute to their exceptional service. In my interactions with the team, I felt valued as a customer, and any queries or concerns I had were addressed promptly and professionally.

AFA STORES has surpassed all my expectations. With its extensive range of high-quality products, user-friendly website, and exceptional customer service, it has truly set itself apart from the competition. If you're in the market for furniture that not only enhances your living space but also provides exceptional value, look no further than this outstanding online furniture store.
"

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5/5

2023-06-28

A seamless shopping experience for furniture-seekers

"I had the pleasure of shopping at AFA STORES, and I must say it was an exceptional experience from start to finish. As someone who appreciates convenience, quality, and a wide range of choices, this store ticks all the right boxes.
Firstly, the website's layout is clean, intuitive, and easy to navigate. Finding the perfect piece of furniture was effortless, thanks to the well-organized categories and search filters. Whether I was browsing for a modern living room set or a minimalist dining table, I found each section well-curated and visually appealing.
The variety of furniture options available left me spoilt for choice. The store offers an extensive selection of styles, materials, and colors, ensuring that every customer's taste is catered to. What impressed me the most were the detailed product descriptions accompanied by high-quality images, allowing me to assess the furniture's quality and design perfectly.
Once I completed my order, the delivery process was smooth and hassle-free. The furniture arrived promptly and was expertly packaged to ensure its safety during transit. Assembly instructions were provided in a clear and straightforward manner, making the setup a breeze.
Another aspect that makes this online store stand out is their exceptional customer service. I had a few inquiries prior to making my purchase, and the representatives were prompt, friendly, and knowledgeable. They patiently answered all my questions, guiding me through the entire shopping journey, and ensuring my satisfaction.
This online furniture store has truly revolutionized the way I approach furniture shopping. With its user-friendly website, extensive product range, accurate measurements, and outstanding customer service, it sets the bar high for online shopping experiences. I highly recommend this store to anyone in search of quality furniture that combines style, convenience, and affordability.
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5/5

2023-06-27

Customer service like none

"I recently visited this store page and was impressed by their extensive collection of furniture. From luxurious leather sofas to stylish dining tables and beds, they had it all.
I called them and the customer service were friendly and knowledgeable, providing me with helpful advice and recommendations for my specific needs.
I ended up purchasing a beautiful sectional sofa and matching ottoman, which were delivered promptly and set up in my living room with ease. The furniture is top-notch and has exceeded my expectations in terms of comfort and style.
Afa Stores is for anyone in search of quality pieces that are both functional and aesthetically pleasing, great service.
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5/5

2023-06-21

Professional and efficient service

"My husband and me ordered furniture from Afa Stores, when my furniture arrived, it was in excellent condition and just as shown on the website. The assembly process was simple, and all the necessary hardware was included.
The customer service at Afa stores was outstanding, they were prompt in answering any questions we had and even followed up with us after the delivery to ensure our satisfaction.
We recommend Afa stores, their excellent service and product quality exceeded our expectations and we will definitely be a returning customer in the future.
"

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