"I ordered a desk for my home office. The desk's sleek design and practical features make it the perfect addition to my study space. Assembly was a breeze, and the quality exceeded my expectations. It's not just a desk; it's an investment in my productivity and comfort. This store nailed it with a winning combination of style and functionality for home office essentials. Highly recommend!"
"My recent purchase of outdoor furniture from this store left me genuinely impressed. The sleek design, comfort, and quality surpassed my expectations. Setting up my outdoor space has never been this easy or stylish. I'm thrilled with my purchase and the elevated atmosphere it brings to my home's exterior. The quality of the furniture is exceptional. The delivery process was seamless, and my order arrived in pristine condition."
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I read their online shipping policy and understood it could take a few weeks to reach the shipping distribution center. On December 26th I received a n email from AM Trucking letting me know they had my order and that they would be contacting me in a couple of days to arrange delivery. On December 27th I received a phone call telling me the same thing.
I have yet to receive that call to arrange delivery.
I have called them multiple times.
1/2- Told my order was tentatively scheduled for delivery 1/5.
1/4- Told my delivery would not be delivered on 1/5 and was now tentatively scheduled for 1/11 because that’s when they would be delivering in my area.
1/10- Told my order was not going to be delivered on 1/10 and was now tentatively scheduled for 1/15 because that’s when they would be delivering in my area.
1/10- Per the President of AFA Stores, the estimated delivery date now is 1/16 OR 1/17.
I have called and emailed customer service multiple times and just get the run around. Mary, via email , has suggested a couple of times I call the trucking company myself.
Have been told multiple times when calling customer service that the trucking company will deliver as soon as they can.
Not once has anyone apologized to me for the fact I placed my order on November the 25th and have yet to receive my order.
Customer service is doing zero to help. They just email the trucking company, get a new estimated date and then kick the can down the road a couple of days."
"I recently received an order from AFA STORES, and I'm impressed with their delivery service. The process was seamless from start to finish. The tracking information provided was accurate, and the delivery arrived right on schedule.
The packaging was robust, ensuring that my furniture arrived in pristine condition. The delivery team was professional and courteous, making the overall experience pleasant."
"Three weeks ago, I bought an outdoor lounge set from this company. The ordering process was effortless, delivery was prompt, and the assembly instructions were clear. The set not only looks fantastic but is also incredibly comfortable. The weather-resistant features give me confidence that it will endure over time. An outstanding acquisition that seamlessly blends style and comfort."
"AFA customer service people including their claims department are not trained appropriately to deal with issues. Very dissapointing experience. Buy from anywhere else but AFA ... you dont deserve this. I have spent over $30,000 with AFA and had one damaged piece that I wanted to return and the experience through it all was simply the worst ever! They do not have their act together or the decency to deal with customers properly. "
"One month ago I purchased a console from this company, and I couldn't be happier with my choice. The selection of consoles was impressive, and I found the perfect piece to complement my decor. The console itself is not only stylish but also of excellent quality. From start to finish, my experience with this online furniture store was very good.
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"My shopping experience at AFA STORES was excellent. Their page provides detailed information about each product. Placing my order was a breeze, and the delivery was swift and secure. I had a few queries that required customer service assistance, and they were quick to respond and incredibly helpful. I'll definitely be returning for more furniture needs in the future."
"I bought adining set at Afa stores and my experience was good. The online shopping
process was simple, the website is user-friendly. Besides, the product
presented a detailed description, dimensions, and a large gallery, which helped
me more easily choose the set I needed.
When arrived it, exceeded my expectations, the chairs are not only comfortable but
also complement the table seamlessly. Each piece was well-packaged, ensuring
that it arrived in pristine condition.
I had a couple of inquiries, and their support team responded promptly.
"
"In June I ordered 2 stools I needed to complete a set I already have. I was excited because the stools were sold out everywhere so when I received a notice that they were on back order until August, I was willing to wait. In August, I received another notice that they were still on backorder and scheduled to be delivered on November 10th. Now I'm upset because it'll be 5 months and I've been more than patient. They didn't even offer me free shipping and today, November 10th, I get another email, that the shipment will be December 1st. I'm done! At this point I'm feeling scammed. How is it you don't know the day they're to be shipped that they're still on backorder? I had to reach to them and not the other way around. I requested a refund. NEVER AGAIN! AFA Stores is a Scam!!!! "
"I purchased a bed from AFA STORES and I couldn't be more thrilled with my choice. This store has truly made my dreams of finding the perfect bed come true.
The quality is exceptional. The craftsmanship is evident in every detail. The materials used are of high quality, It's clear that AFA STORES only offers beds that meet their standards of excellence.
They offer a wide range of styles, from vintage and rustic to contemporary and sleek. It was refreshing to find a variety of options that catered to different tastes and preferences. I was able to choose a bed that perfectly matched my bedroom decor and personal style.
Placing an order on their website was a breeze. The product descriptions provided all the necessary details, and the images helped me visualize how the bed would look in my bedroom. The ordering process was seamless, and I received regular updates about the status of my purchase.
I must commend this store for their outstanding customer service. The communication throughout the whole process was prompt and proactive. Any inquiries or concerns I had were addressed promptly, and the staff was friendly and professional. They went above and beyond to ensure that I was satisfied with my purchase, providing me with detailed instructions on assembling the bed and even offering assistance if needed.
I was impressed by how well-packaged the bed was, ensuring that it arrived in pristine condition.
Shopping for a bed at AFA STORES was an absolute delight. I couldn't be happier with my purchase and highly recommend them."
"I recently had the pleasure of shopping at this amazing online furniture store and I must say, it was an absolutely delightful experience! From the moment I landed on their website, I felt welcomed and instantly drawn to their extensive collection of beautiful and stylish furniture.
One thing that really stood out to me was the vast selection they offer. No matter what style or design preference you have, they have something to suit your taste. Whether you're into modern, contemporary pieces or prefer more traditional and timeless designs, you'll definitely find what you're looking for here. They have everything from cozy living room sets to chic bedroom furniture and elegant dining room tables.
The quality of the furniture is exceptional. Each piece is carefully crafted using premium materials, ensuring durability and longevity. I was truly impressed with the attention to detail and the overall craftsmanship. It's evident that they work with well-known manufacturers who believe in delivering only the best products.
What I loved most about their website is how user-friendly it is. The interface is intuitive and navigating through the different categories and product pages was a breeze. I could easily filter my search based on my preferences and view detailed descriptions and specifications for each item. The high-resolution images allowed me to see every intricate detail of the furniture before making a purchase decision.
The customer service team deserves special mention as they were incredibly helpful and friendly. Whenever I had a question or needed assistance, they were quick to respond and provided me with all the information I needed. Their knowledge and expertise made me feel valued as a customer and gave me confidence in my purchases. It's clear that they genuinely care about their customers' satisfaction.
The delivery process was seamless and efficient. My furniture arrived on time and in perfect condition, thanks to the careful handling by their logistics partners. I didn't have to worry about a thing, which made the whole experience even better.
If you're looking to furnish your home with style and ease, this is the place to go. Trust me, you won't be disappointed!!
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"In September I purchased a dresser and nightstand from AFA furniture. The order was originally to be delivered in early November. Suddenly on Friday 10/20, I received an email and text to confirm they would deliver it on Monday 10/23 2pm-6pm. That Monday was my first day at a new job, I would not be home until 5:30. I called and tried to have the furniture delivered later that day or on Wednesday-Friday when a family member would be available all day to receive it. However, I was told that they were not able to do this. Monday and Tuesday 2pm-6pm was the ONLY delivery window available.
I finally arranged for the delivery to be done on Tuesday 10/24. Because of the 2pm-6pm window, I had to arrange two separate family members to be at my home during different times they were available in the delivery window from 2-6pm. My mother was there from 2-3:30 until my boyfriend could arrive at my house.
Upon delivery at approximately 5pm, the movers immediately tried to leave the furniture in my living room, they told my boyfriend it was supposed to be dropped off inside the front door. My boyfriend had to show the delivery men on the order delivery slip that it was indeed ordered to the room of choice. I paid $50 extra to have the delivery to the room of my choice because the furniture is very heavy. After my boyfriend convinced the moving men that the furniture had been ordered to go upstairs, they were unable to carry it up. The 2 delivery men were a young man around age 18-20 and an older man in his 50's. They used no equipment. The dresser I ordered is 223 lbs, it clearly needed the appropriate manpower to transfer it up a flight of stairs. After the men were unsuccessful at moving the furniture upstairs, they tried to leave it in my living room. At that time I arrived home and contacted the delivery company. I tried calling AFA but you were closed. I refused the items because of the incomplete delivery.
On 10/25 I spoke to a AFA customer service rep. I told him about the situation and that I wanted to return the furniture. The whole situation had been very stressful. He said I had to pay a 10% restocking fee which I was fine with, he then said that I would also have to pay for the return shipping that would be approximately $650. The total for the return would be in $700-$800 (I don’t know the exact number he gave me). He recommended trying to deliver the furniture again. I told him that they would need more manpower to get the dresser to the second floor. He responded that the delivery company would bring a third man (something I learned that the delivery company decides, not AFA) and deliver it at a time that worked for my schedule (again, not something AFA has anything to do with). He was just appeasing me with false information to convince me that the second delivery attempt would be successful. Finally I asked what would happen if they could not get the dresser to the second floor. He responded that they could leave it on the bottom floor. I reminded him that I paid extra to have the furniture delivered to the room of my choice since I have no way of getting it to the second floor myself. At this point he pretty much said that that was my problem, I should know the weight and dimensions at the time of purchase.
If your delivery company can’t lift the 223 lb dresser how can I do it? If AFA sells heavy furniture, then the delivery company should be capable of completing their end of the bargain by delivering it to my room of choice. I told him that if AFA were not responsible for their products and I was charged more that 50% of the original cost to return it, I would contact the BBB. The representative then laughed at me. I repeatedly asked what would happen if the delivery could not be carried upstairs. He would not give me an answer.
On 10/26 I received a text and email that another delivery attempt would take place on Monday 10/30 at 2pm-6pm. I called AM and told them I was not available that day and they said they would reschedule. I asked if they ever send out 3 men for delivery and she said it’s usually two. I feel that AFA did not contact AM transport about my situation because there was no change in the delivery window or manpower on AM transport’s end.
Throughout this experience, I’ve felt that if I did not advocate for myself regarding my purchase, AFA and AM Transportation would be fine with dumping this large dresser on my front yard. This furniture is not cheap, and I would expect better customer service because of this. This has been especially stressful because I literally just started a new career as a new nurse practitioner in a new practice. This furniture situation is all I can think about.
Please help me figure out the best way to resolve this situation.
I have submitted this situation the the BBB.
P.S.
While researching you I found an article where you were featured.
3 Ways to Build Customers' Trust Online:
"In online sales, trust can be even more important—because"
"Purchased Qty-2 Ansel spot tables (part# 1007) on July 4th. We were in the process of moving and waited to open the boxes until the house was ready first of September (approximately 60 days from date of purchase). When we opened the box, one of the granite tops on the table was broken in 3 pieces. We filed a claim, sent photos and a representative named Manuela Arango replied with "we are not able to provide you with a resolution, since the time window to report a claim was not respected". Are you kidding me? I explained why we did not inspect the boxes within the 30 day period and sent photos showing the condition of the packaging and item. In todays retail world, stores accommodate their customers and don't use policy as a way to avoid their liabilities. AFA Stores just lost a customer for life and we will continue to spend our money with stores that have far better Customer Service. Buyer Beware: "
"The Vanity that I ordered seamlessly blends functionality with elegant design. Its sturdy construction and high-quality materials are evident at first sight and touch. The finely crafted wood and meticulous finish details showcase a level of craftsmanship that demands admiration.
One of the standout features of this Vanity is its intelligent and versatile design. The ample drawers offer generous storage space for my beauty essentials and accessories, keeping everything organized and within arm's reach.
The aesthetic design of the Vanity is simply breathtaking. Its graceful lines and delicate curves add a touch of romance and sophistication to my space.
When it comes to the purchasing and shipping process, AFA STORES demonstrates an exceptional commitment to customer satisfaction. My order arrived in perfect condition and within the promised timeframe. The attention to detail, from secure packaging to clear assembly instructions, made the experience stress free."